Together we can Make It Count, Stay Healthy!

The outbreak of the Corona Virus (Covid-19) pandemic has affected everyone around the globe. Governments, medical specialists, airlines, philanthrophists and even individuals in their own capacities have come together, more determined than ever, to help those impacted and prevent the spread of the virus further.

As social distancing becomes an important practice in these times, we understand your travel plans have been impacted.

We want to assure you that we are here to help you, our valued member.

We have put together answers to some questions that could be on your mind regarding your upcoming travel booking.

All airlines and hotels policies covering cancellations, refunds and amendments for domestic & international travel, have been mentioned below with respective links. For details on COVID-19 policy for Airline / Hotel Bookings done through InterMiles Please click here.

How can I cancel my booking

We have made it hassle-free and quick for you to cancel your booking online through the ‘Manage booking’ section on the Homepage on intermiles.com. Please ensure you have read through the updated InterMiles refund policy here and referred to the respective airline’s website for information on applicable fees or waivers before you place your cancellation request online.

I have cancelled my booking when will I get my refund?

As you may be aware, given the existing critical situation, along with us the airlines and our travel partner are also receiving a high volume of requests; hence you may experience a delay in the credit of the refund to your account. No sooner your claim is accepted, and the refund processed, we will intimate you on your registered email with us. Once we have processed the refund, please allow 8 to 10 days for the money to be credited to your account.

The Airline has informed me that my flight is cancelled, what do I do to get a refund?

We have made it easy for you to cancel your booking online through the Manage Booking section on the Homepage on intermiles.com. If the flight has been cancelled by the airline, please choose the Reason for Cancellation as ‘Flight cancelled by the airline’ when submitting your request.

I want to change my date of travel how do I do this?

Kindly note: Request for date changes has to be submitted a minimum of 72 hours prior to departure by calling the InterMiles Service Centre on +91 842289 3333 or emailing us at memberservices@intermiles.com from your registered email id. All airlines are experiencing high transaction volumes and hence require sufficient time to be able to process the change and collect any applicable fare difference and date change fees. We recommend you visit the airline’s website as some airlines are offering hassle-free options of making the changes online. Please view the InterMiles refund policy updated here for more information.

My travel is after 2 days and I want to change the date. What should I do now?

Currently all airlines and our travel partner are experiencing high volumes with limited agents available to assist with changes. Hence we require sufficient time to be able to process the change and collect any applicable fare difference and date change fees. If your travel is within the next 3 days it will not be possible for us to process your request. We recommend you visit the airline’s website as some airlines are offering hassle-free options of making the changes online.

Is it Safe to travel within India

Government Advisories have put appropriate checks and guidelines in place, at airports and points of entry as preventive measures to arrest further spread of the disease. It is safest to Stay At Home also as a responsible citizen. However, if you do need to travel sometime soon- please go through the detailed safety guidelines by WHO take all the necessary measures to safeguard yourself and others. For more FAQs, please refer to the complete list here.

Due to the high volume of incoming calls, waiting times at our Member Service support centres has been longer than usual. Our colleagues at the InterMiles Service Centre are working from their homes to support you and ensure uninterrupted services and it will be our priority to take care of our Members with time-sensitive travel needs. In case you do not have an immediate upcoming travel then we would request you to write to us at memberservices@intermiles.com or call us closer to your travel date. This will enable us to serve you as well as our other Members with equal care and attention.

To avoid the rush at our Service Centre we encourage you to visit the ‘Manage Booking’ section on intermiles.com or the ‘Booking’ section on InterMiles app - for any changes you may want to make to your booking.

Rest assured, we are constantly monitoring the evolving situation and are in touch with our partners across to receive real-time information on any introduction or modifications to their policies due to evolving travel restrictions.

We have always kept our Members at the core of everything we do and that fundamental stands stronger than ever today.

We urge you to stay safe and healthy by following the precautions of social distancing. We are positive that together we will be able to get through these tough times and help Flatten the Curve.

We wish you and your loved ones well. Stay healthy!

For more details and updates on this pandemic, please refer to the official WHO guidelines.

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