COVID-19 Specific Policy Updates

Last updated: 6^th May 2020

Airline Policies

Indigo
Indigo has updated its directives with respect to cancellation and amendments to bookings.
- Flights suspended during 25^th March to 17^th May: Your booking is protected, and a credit shell is issued for use within 1 year from the date of issuance. You can easily view the credit using the following link - https://www.goindigo.in/edit-booking.html
- Booking made till 30^th September - You can reschedule your flight with NO change fee. However, fare difference if any, will be applicable.
Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
SpiceJet
SpiceJet has updated its directives with respect to cancellation and amendments to bookings.
- Travel dates between 25th March 2020 till 17th May 2020 Your booking is automatically cancelled a zero-cancellation fee and a credit shell is created for the same. You can easily view the credit using the Manage Booking section on www.spicejet.com
- Travel dates till 31st May 2020 - You can reschedule your booking one time for travel till 30th September 2020, without paying any change fees. However, fare difference if any will be applicable on rescheduled bookings
Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website www.spicejet.com.

You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by SpiceJet. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.

For any changes after the modification you will have to directly co-ordinate with the airline for any further assistance.
Air India & Air India Express
Air India has updated its directives with respect to cancellation and amendments to bookings.
- Bookings dates before 23^rd March with Travel dates between 23rd March 2020 till 17th May 2020 - Your PNR is re-protected for future use. You can reschedule your travel without paying any date change or sector change fee for your travel. However, fare difference if any will be applicable
- Bookings dates from 25th March 2020 to 03rd May 2020 for travel during the same period - Full refunds will be processed without levying any cancellation charges.
Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability
Go Air
Go Air has updated its directives with respect to cancellation and amendments to bookings.
- Travel between March 19, 2020 to May 17, 2020 - Your booking is automatically protected and can be used for travel on a future date, for any GoAir sector. However, name change is not permitted.
- Bookings made after March 11, 2020 for travel between May 04, 2020 to December 31, 2020 - You can reschedule your travel to any other date without incurring rescheduling charges up to 14 days prior to the original travel date. Rescheduling done within 14 days to departure will attract rescheduling charges. Sector and name change is NOT permitted.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website www.goair.in. You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by Go Air. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.

For any changes after the modification you will have to directly co-ordinate with the airline for any further assistance.
Air Asia
Air Asia India has updated its directives with respect to cancellation and amendments to bookings for travel dates between 23^rd March to 30^th June.
- Convert the amount paid for your current flight booking into a Credit Account which can be redeemed for a new flight booking in the next 365 days, OR
- Change your flight date without additional charges to any date before 31 October 2020. However, Fare difference may be applicable.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Etihad
For Revenue bookings:

Etihad has updated its directives with respect to cancellation and amendments to bookings.

If you are due to travel before 31^st July 2020, you have the option to:
- Change the date of your flight for free or fly to a different destination anywhere on the Etihad network
- Turn your booking into Etihad credit where you can use the value of your booking towards your next trip
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Vistara
Awaiting clarity from Business for award bookings

Vistara has updated its directives with respect to cancellation and amendments to bookings.

For tickets issued on or before 14th April 2020 for travel commencing on or before 31st May 2020
- Your PNR has been automatically extended till 31^st December 2020
- You can change your travel dates till 31^st December 2020 without any change fee. However, the fare differential, if any, will be applicable.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Singapore
Singapore Air has updated its directives with respect to cancellation and amendments to bookings.

For bookings made on or before 15 March 2020, for travel up to 30 June 2020.
- Retain the full value of the ticket as flight credits which can be used to book your new travel up till 30 June 2021, OR
- Request a refund where Cancellation fees and no-show fees will be waived off.
Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Lufthansa
Lufthansa has
- You can rebook you travel till 31^st December 2020 without any change fee by 31^st August 2020, OR
- Get a flight voucher issued to be redeemed at a later point in time.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - Booking Reference – JPUB
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Emirates
Emirates has updated its directives with respect to cancellation and amendments to bookings.
- You can rebook your travel for 760 days without any fee change for tickets issued before 31May 2020 for travel up to 31 August 2020 OR
- Get a travel voucher issued for validity of 1 year from date of issue. The value of your travel voucher will be equivalent to the amount you paid for your original booking OR
- Request for refund. No refund penalty will be applicable.
To know more please visit https://www.emirates.com and go through the policy in detail as it will help you take necessary actions in relation to your booking. As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone: +91 842289 3333, Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
British Airways
British Airways has updated its directives with respect to cancellation and amendments to bookings.
- Booking dates between 3 March until 31 May 2020 for Travel dates up to 31 December 2020
- If you want to change the dates of your booking with Travel dates up to 31 December 2020, the change booking fee has been waived off. However, you will need to pay the fare difference if any.
- If you want to change the destination and the dates of your booking with Travel dates up to 31 December 2020, British Airways is providing a voucher for the same which can be used as payment, or part payment, for a future booking.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.
KLM Airlines
KLM Royal Dutch Airlines has updated its directives with respect to cancellation and amendments to bookings before or on 21 April 2020 for travel dates before or on 3 July 2020.
1. Rebook your flight - You may change your travel dates without having to pay the change fee. Fare difference if any may apply.
2. Request a travel voucher - If you choose to postpone your trip, the airline will provide you with a refund in the form of a travel voucher. Your travel voucher is valid to use within 1 year after the date of issue and can be used on KLM, Air France, Delta, Virgin Atlantic, and Kenya Airways flights.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.
SriLankan Airlines
SriLankan Airlines has updated its directives with respect to cancellation and amendments to bookings.

The Waiver Policy applies to all passengers who have purchased their tickets (ticket numbers starting from 603) on SriLankan Airlines on or before 30th April 2020 for travel between 26th January 2020 to 31st December 2020.
- You have the flexibility to change your travel date or exchange your booking for a travel voucher
- You can also apply for a refund your ticket
To know more please visit- https://www.srilankan.com/travel-waiver-covid-19 and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email:memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
United Airlines
United Airlines has updated its directives with respect to cancellation and amendments to bookings.

NO CHANGE FEES FOR NEW BOOKINGS:
- For tickets issued up to March 31, 2020, travel up to 24 months from the original ticket issue date.
- For tickets issued between April 1, 2020, and April 30, 2020, travel up to 12 months from the original ticket issue date.
CANCELLATIONS:
- Flights booked before March 31, 2020, retain the value of the ticket to be applied to a new ticket without fee for travel up to 24 months from the original ticket issue date.
- Flight booked between April 1, 2020, and April 30, 2020, retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
To know more please visit https://hub.united.com and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Thai Airways
Thai Airways has updated its directives with respect to cancellation and amendments to bookings for travel dates between 25^th March 2020 to 31^st May 2020.
- Extend Ticket Validity: You ticket validity is automatically extended to 31^st December 2020. However, if you do not wish to rebook your flights by 31^st December 2020, Thai Airways will automatically extend the final validity to 31^st December 2021.
- Travel Voucher: For fully unused tickets, the full cost of your ticket is converted into a Travel Voucher with a validity of 12-months. The Travel voucher must be requested before 31May 2020.
- Refund: For partially used ticket, Thai Airways will issue a refund for the unused ticket.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Swiss Air
Swiss Air has updated its directives with respect to cancellation and amendments to bookings.
- Rebook your travel till 30^th April 2021 without any change fee by 31^st August 2020. Fare difference owing to a change of destination or/and a change of seating class or similar may incur additional charges
Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
All Nippon
All Nippon Airways has updated its directives with respect to cancellation and amendments to bookings.
- Domestic Flights - Travel dates between February 28, 2020 - May 17, 2020: The airline is permitting a flight change or refund without incurring any handling fees.
- International Flights Bookings completed by April 8, 2020 for travel date from February 26 up to May 31, 2020 – You can request for a refund. Cancellation fees will not apply. Requests can be made up to 1 year and 30 days from the travel start date (or issuance date if prior to travel.)
Know more here .

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Turkish
Turkish has updated its directives with respect to cancellation and amendments to bookings.

In accordance with decisions taken by the official authorities, all flights have been suspended until May 28, 2020 in order to protect public health against the novel coronavirus (COVID-19) pandemic.

Know more here

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Delta
Delta Airlines has updated its directives with respect to cancellation and amendments to bookings.

Tickets booked between March 1 and May 31, 2020:
- You can rebook your flight ticket without a change fee for up to a year from date of purchase OR
- You can cancel your flight booking without a cancellation fee and use the value of ticket for future travel for a period of one year from date of issue
To know more please visit - https://www.delta.com and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone: +91 842289 3333
Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
TruJet
Trujet has updated its directives with respect to cancellation and amendments to bookings for travel from 14th April 2020 till 17th May 2020, 11.59 pm.
- Bookings stand automatically canceled and a credit file is created for your travel which can be utilized for bookings done within 6 months from the date of cancellation.
- Re-Bookings can be made by visiting www.trujet.com
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Malaysia Airlines
Malaysia Airlines has updated its directives with respect to cancellation and amendments to bookings.

Tickets purchased on or before 30 June 2020 for travel this year
- Rebook your tickets by 31 December 2020 and complete the travel by 30 June 2021.
- You can make unlimited changes to travel dates as well as flexibility to change to a new travel destination with the change fee waived. However, a fare difference will apply if the fare for your new travel date is higher than the original ticket fare purchased.
- In the event you opt to cancel your tickets, Malaysia Airlines will waive the cancellation fee for partially used and totally unused tickets. A travel voucher will be issued for your next travel to be booked by 31 December 2020 and to be completed by 30 June 2021.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Air France
Air France has updated its directives with respect to cancellation and amendments to bookings.
- Bookings dates before 22 April 2020 with travel dates before 3 July 2020 - you can postpone your departure date without any change fee, subject to the availability in the same travel cabin
- Bookings for a flight departing before 03 July 2020 and you no longer wish to travel- Full refunds will be processed without levying any cancellation charges.
Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website. You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by Air France. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.
All Other airlines
Airlines are constantly updating their directives with respect to cancellation and amendments to bookings affected due to COVID 19. Please go through the policy on the airline website in detail as it will help you take necessary actions in relation to your booking.

As per general airline advisory, to make changes to your booking you need to
- Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
- Provide
  - InterMiles Booking Reference
  - Name of passenger/s
  - Date of travel
  - Origin / Destination
To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

COVID-19 Specific Policy Updates

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Airline Policies