COVID-19 Specific Airlines Policy Updates

Indigo has updated its directives with respect to cancellation and amendments to bookings.

• For flights which have been cancelled: , your booking amount has been protected in the form of a credit shell. You can easily view the credit using the following link - https://www.goindigo.in/edit-booking.html
• Booking made till 30^th September - You can reschedule your flight with NO change fee. However, fare difference if any, will be applicable.

Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

SpiceJet has updated its directives with respect to cancellation and amendments to bookings.

• Travel dates between 25th March 2020 till 31 st May 2020 Your booking is automatically cancelled a zero-cancellation fee and a credit shell is created for the same. You can easily check your credit shell balance on your Itinerary in just 3 STEPS - Visit www.spicejet.com → Manage booking → Enter PNR Number and Last Name of the passenger,
• For bookings cancelled between 25th March 2020 to 3rd May 2020 credit shell can be used for travel on or before 28th February 2021
• For bookings cancelled between 4th May,2020 to 31st May,2020 credit shell can be used for travel on or before 31st March 2021.
• Travel dates till 31st May 2020 - You can reschedule your booking one time for travel till 30th September 2020, without paying any change fees. However, fare difference if any will be applicable on rescheduled bookings

Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website www.spicejet.com.

You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by SpiceJet. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.

For any changes after the modification you will have to directly co-ordinate with the airline for any further assistance.

Air India has updated its directives with respect to cancellation and amendments to bookings.

• Bookings dates before 23^rd March with Travel dates between 23rd March 2020 till 17th May 2020 - Your PNR is re-protected for future use. You can reschedule your travel without paying any date change or sector change fee for your travel. However, fare difference if any will be applicable
• Bookings dates from 25th March 2020 to 03rd May 2020 for travel during the same period - Full refunds will be processed without levying any cancellation charges.

Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability

Go Air has updated its directives with respect to cancellation and amendments to bookings. 

• Travel between March 19, 2020 to May 31, 2020 - Your booking is automatically protected and can be used for travel up to May 31, 2021, for any GoAir sector. However, name change is not permitted. You can easily check your credit shell balance on your Itinerary in just 3 STEPS - Visit www.goair.in → Manage booking → Enter PNR Number and Last Name of the
• Bookings made after March 11, 2020 for travel between June 1, 2020 to December 31, 2020 - You can reschedule your travel to any other date without incurring rescheduling charges up to 14 days prior to the original travel date. Rescheduling done within 14 days to departure will attract rescheduling charges. Sector and name change are NOT permitted.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website www.goair.in. You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by Go Air. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.

For any changes after the modification you will have to directly co-ordinate with the airline for any further assistance.

Air Asia India has updated its directives with respect to cancellation and amendments to bookings for travel dates between 23^rd March to 30^th June.

• Convert the amount paid for your current flight booking into a Credit Account which can be redeemed for a new flight booking in the next 365 days, OR
• Change your flight date without additional charges to any date before 31 October 2020. However, Fare difference may be applicable.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Etihad has updated its directives with respect to cancellation and amendments to bookings. 

If you are due to travel before 31^st July 2020, you have the option to:

• Change the date of your flight for free or fly to a different destination anywhere on the Etihad network
• Turn your booking into Etihad credit where you can use the value of your booking towards your next trip

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability. 

Awaiting clarity from Business for award bookings

Vistara has updated its directives with respect to cancellation and amendments to bookings.

For tickets issued on or before 14th April 2020 for travel commencing on or before 31st May 2020

• Your PNR has been automatically extended till 31^st December 2020
• You can change your travel dates till 31^st December 2020 without any change fee. However, the fare differential, if any, will be applicable.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Singapore Air has updated its directives with respect to cancellation and amendments to bookings. 

For bookings made on or before 15 March 2020, for travel up to 30 June 2020. 

• Retain the full value of the ticket as flight credits which can be used to book your new travel up till 30 June 2021, OR
• Request a refund where Cancellation fees and no-show fees will be waived off.

Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Lufthansa has

its directives with respect to cancellation and amendments to bookings.

• You can rebook you travel till 31^st December 2020 without any change fee by 31^st August 2020, OR
• Get a flight voucher issued to be redeemed at a later point in time.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • Booking Reference – JPUB
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability. 

Emirates has updated its directives with respect to cancellation and amendments to bookings.

• You can rebook your travel for 760 days without any fee change for tickets issued before 31May 2020 for travel up to 31 August 2020 OR
• Get a travel voucher issued for validity of 1 year from date of issue. The value of your travel voucher will be equivalent to the amount you paid for your original booking OR
• Request for refund. No refund penalty will be applicable.

To know more please visit https://www.emirates.com and go through the policy in detail as it will help you take necessary actions in relation to your booking. As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone: +91 842289 3333,  Email : memberservices@intermiles.com)

• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability. 

British Airways has updated its directives with respect to cancellation and amendments to bookings. 

• Booking dates between 3 March until 31 May 2020 for Travel dates up to 31 December 2020
• If you want to change the dates of your booking with Travel dates up to 31 December 2020, the change booking fee has been waived off. However, you will need to pay the fare difference if any.
• If you want to change the destination and the dates of your booking with Travel dates up to 31 December 2020, British Airways is providing a voucher for the same which can be used as payment, or part payment, for a future booking.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

KLM Royal Dutch Airlines has updated its directives with respect to cancellation and amendments to bookings before or on 21 April 2020 for travel dates before or on 3 July 2020.

1. Rebook your flight - You may change your travel dates without having to pay the change fee. Fare difference if any may apply.
2. Request a travel voucher - If you choose to postpone your trip, the airline will provide you with a refund in the form of a travel voucher. Your travel voucher is valid to use within 1 year after the date of issue and can be used on KLM, Air France, Delta, Virgin Atlantic, and Kenya Airways flights.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

SriLankan Airlines has updated its directives with respect to cancellation and amendments to bookings.

The Waiver Policy applies to all passengers who have purchased their tickets (ticket numbers starting from 603) on SriLankan Airlines on or before 30th April 2020 for travel between 26th January 2020 to 31st December 2020.

• You have the flexibility to change your travel date or exchange your booking for a travel voucher
• You can also apply for a refund your ticket

To know more please visit- https://www.srilankan.com/travel-waiver-covid-19 and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email:memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

United Airlines has updated its directives with respect to cancellation and amendments to bookings.

NO CHANGE FEES FOR NEW BOOKINGS:

• For tickets issued up to March 31, 2020, travel up to 24 months from the original ticket issue date.
• For tickets issued between April 1, 2020, and April 30, 2020, travel up to 12 months from the original ticket issue date.

CANCELLATIONS:

• Flights booked before March 31, 2020, retain the value of the ticket to be applied to a new ticket without fee for travel up to 24 months from the original ticket issue date.
• Flight booked between April 1, 2020, and April 30, 2020, retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

To know more please visit https://hub.united.com and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Thai Airways has updated its directives with respect to cancellation and amendments to bookings for travel dates between 25^th March 2020 to 31^st May 2020.

• Extend Ticket Validity: You ticket validity is automatically extended to 31^st December 2020. However, if you do not wish to rebook your flights by 31^st December 2020, Thai Airways will automatically extend the final validity to 31^st December 2021.
• Travel Voucher: For fully unused tickets, the full cost of your ticket is converted into a Travel Voucher with a validity of 12-months. The Travel voucher must be requested before 31May 2020.
• Refund: For partially used ticket, Thai Airways will issue a refund for the unused ticket.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Swiss Air has updated its directives with respect to cancellation and amendments to bookings.

• Rebook your travel till 30^th April 2021 without any change fee by 31^st August 2020. Fare difference owing to a change of destination or/and a change of seating class or similar may incur additional charges

Know more here. Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

All Nippon Airways has updated its directives with respect to cancellation and amendments to bookings.

• Domestic Flights - Travel dates between February 28, 2020 - May 17, 2020: The airline is permitting a flight change or refund without incurring any handling fees.
• International Flights Bookings completed by April 8, 2020 for travel date from February 26 up to May 31, 2020 – You can request for a refund. Cancellation fees will not apply. Requests can be made up to 1 year and 30 days from the travel start date (or issuance date if prior to travel.)

Know more here .

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Turkish has updated its directives with respect to cancellation and amendments to bookings.

In accordance with decisions taken by the official authorities, all flights have been suspended until May 28, 2020 in order to protect public health against the novel coronavirus (COVID-19) pandemic.

Know more here

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Delta Airlines has updated its directives with respect to cancellation and amendments to bookings.

Tickets booked between March 1 and May 31, 2020:

• You can rebook your flight ticket without a change fee for up to a year from date of purchase OR
• You can cancel your flight booking without a cancellation fee and use the value of ticket for future travel for a period of one year from date of issue

To know more please visit - https://www.delta.com and go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone: +91 842289 3333

Email : memberservices@intermiles.com)

• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability. 

Trujet has updated its directives with respect to cancellation and amendments to bookings for travel from 14th April 2020 till 17th May 2020, 11.59 pm.

• Bookings stand automatically canceled and a credit file is created for your travel which can be utilized for bookings done within 6 months from the date of cancellation.
• Re-Bookings can be made by visiting www.trujet.com

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Malaysia Airlines has updated its directives with respect to cancellation and amendments to bookings. 

Tickets purchased on or before 30 June 2020 for travel this year

• Rebook your tickets by 31 December 2020 and complete the travel by 30 June 2021.
• You can make unlimited changes to travel dates as well as flexibility to change to a new travel destination with the change fee waived. However, a fare difference will apply if the fare for your new travel date is higher than the original ticket fare purchased.
• In the event you opt to cancel your tickets, Malaysia Airlines will waive the cancellation fee for partially used and totally unused tickets. A travel voucher will be issued for your next travel to be booked by 31 December 2020 and to be completed by 30 June 2021.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

As per the airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

Air France has updated its directives with respect to cancellation and amendments to bookings.

• Bookings dates before 22 April 2020 with travel dates before 3 July 2020 - you can postpone your departure date without any change fee, subject to the availability in the same travel cabin
• Bookings for a flight departing before 03 July 2020 and you no longer wish to travel- Full refunds will be processed without levying any cancellation charges.

Know more here.

Please go through the policy in detail as it will help you take necessary actions in relation to your booking.

You can easily make the necessary changes directly on the airline website. You will have to complete the payment if any and the transaction directly with the airline and a new ticket with the rescheduled itinerary will be issued to you by Air France. Do remember to update your email address during the booking process to ensure receipt of revised itinerary.

Airlines are constantly updating their directives with respect to cancellation and amendments to bookings affected due to COVID 19.  Please go through the policy on the airline website in detail as it will help you take necessary actions in relation to your booking.

As per general airline advisory, to make changes to your booking you need to

• Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com)
• Provide
  • InterMiles Booking Reference
  • Name of passenger/s
  • Date of travel
  • Origin / Destination

To ensure appropriate query resolution, we will only honor requests from the Member who made the original booking.

We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.

TFS lounges are available at the below airports:

Meals offered at the lounges:

As per the Government of India’s directives, TFS lounges will be offering a set menu with take away boxes at the lounges to guests. One box per guest will be offered.

Please find below a sample of options that will be served. Beverages such as tea, coffee, water, etc. will also be available.

Breakfast and lunch/dinner available all day

The above is for representational purposes only and the offering may vary from location to location.

Safety measures: Staff :

1. The staff has been extensively trained on guidelines and protocols to follow, specific to COVID-19.
2. They will be regularly checked for body temperature.
3. They will also have to fill the self-declaration form prior to commencing work and are obligated to report illness, if any, after commencing work.
4. They have been trained to follow respiratory hygiene and maintain social distancing norms.
5. It is compulsory for the staff to follow a strict dressing code such as wear a mask, face shield, gloves, hair net and uniform. They also have to adhere to the “No jewelry” policy.
6. They have been trained on local emergency response plan, asked to follow post COVID operation protocol and made aware of zero deviations requirements.

Safety measures: Food preparation

1. All measures have been taken to ensure that the kitchens are sanitized, fumigated and deep-cleaned before starting food preparation in them. They have been sanitized and fumigated by an approved third-party agency.
2. Inside the kitchen, there is a dedicated hand-wash and a sanitizer station. To ensure that the staff washes their hands regularly, there is an alarm facility which will remind them to wash their hands frequently.
3. There will be regular usage of food-grade gloves, which will be disposed when soiled
4. There is a strong emphasis on ensuring cleanliness, for which the staff has been instructed to Clean As They Go. There will also be frequent cleaning and disinfection of the workplace areas, food surfaces, other touchpoints that come in contact very frequently such as chiller doors, counters, etc. There will be dedicated staff to clean and disinfect regularly.
5. Strict food safety practices will also be followed such as maintaining records of cooking temperatures, sanitization, storage temperatures, etc.
6. The staff in the kitchen will be working in batches or in working groups, to ensure social distancing is practiced appropriately.

Safety measures: Lounge areas

1. Deep-cleaning, disinfection and pest control have been done by an approved third-party agency.
2. All counters have hand sanitizers, which will be regularly replenished.
3. Guests are to maintain a distance of at least 1 meter from one another, and stand only in marked areas, whenever needed. They will be requested to sanitize their hands before entering the lounge.
4. All guests will undergo temperature checks, before entering the lounge area. They will be encouraged to self-declare any symptoms of respiratory illness at the reception counter, while check-in. Any guest with a temperature of 37.5°C or above will not be allowed entry inside the lounge, for the safety and comfort the staff and other fellow passengers. Such a guest will be directed to the airport medical facility, to undergo medical check-ups.
5. All common reading material will be removed from the lounge, to ensure safety.
6. The staff will wash after every 30 minutes and sanitize their hands after every transaction. The guests will be encouraged to do the same.
7. All touchpoints with high rate of contact such as POS counter, card machine, etc. will be sanitized after every 1 hour and the area will be cleaning every 2 hours.
8. The lounge will be cleaned and sanitized regularly, as per a set schedule to ensure maximum safety. Guests are requested to kindly cooperate during this process.
9. There will be Hygiene Ready Reckoners available at each lounge.
10. No exchange of physical cards will be allowed for lounge access, only digital data will be maintained.
11. All guests will be requested to show relevant documents for verification, along with their boarding passes.
12. All guests will be encouraged to spray disinfectants on their cabin baggage, before entering the lounge.

Plaza Premium Lounges are available at the below airports:

Healthy and Safety Measures:

1. There will be a dedicated exclusive Health Desk for regular monitoring of staff and guests.
2. Both the staff and the guests will be checked for their temperature before entering the lounge.
3. There will be isolation rooms with intensified hygiene measures for those who show symptoms of a respiratory illness.
4. It is mandatory to wash and sanitize hands after every 30 minutes.
5. There will be easily accessible hand sanitization stations at various locations within the lounge.
6. There will be various Critical Control Points that will be intensively audited by the lounge’s Designated Hygiene Team.

Guest Contact & Norms to Ensure Safety and Cleanliness:

1. The seating capacity will be reduced by 50% to ensure that social distancing is appropriately followed.
2. It will be mandatory for the staff to wear gloves, 3-ply face masks and face shields.
3. There will be thorough cleaning and sanitization of all guest areas, kitchen, and back-office areas every 2 hours. Guests are requested to kindly cooperate during this process.
4. The reception areas have been re-modelled to reinstate social distancing.

Food Safety:

1. There will be allocated Service Ambassadors for tables service pre-plated food to avoid cross-contamination.
2. Boosting the use of disposable, bio-degradable crockery, and cutlery.
3. The staff has been trained to conform to the enhanced HACCP’s hygiene guidelines, for food preparation.
4. The staff will be regularly trained as per the protocol prescribed by the Government of India for personal hygiene and COVID-19.