COVID-19 Specific Policy Updates

Last updated: 27th May 2020

Message from our MD

We hope you and your loved ones are doing well.
 
If there is one thing us travellers are good at - it's learning to adapt to situations. While we adapt to this new normal of work from home or not seeing our families and friends as often as we'd like to, we should also take a moment and appreciate our resilience as a community that has brought us this far.
We miss receiving mails and photographs from our members sharing their travel experiences, of how they have enjoyed the benefits of their InterMiles Membership, of how they reached their mileage goals and planned that much awaited holiday. The summer vacations are almost over, the travel season is coming to an end as monsoon begins, but we look at this as a temporary postponement of our journeys.
Resumption of Air Services
While the nationwide lockdown continues to be in force, there has been some easing of restrictions w.r.t air travel. As you may be aware that Ministry of Civil Aviation has allowed domestic flights to operate in a calibrated manner for travel w.e.f 25th May, 2020.
We would, however, urge you to only plan essential travel right now. In our fight against the pandemic, while all stakeholders will have instituted various protocols to make your travel safe, it's equally important that you take your own measures like wearing a mask, maintaining adequate distance and using sanitizers for the safety and well-being of yourself and your loved ones.
For your travel, we urge you to read and bookmark air travel guidelines published by Ministry of Civil Aviation to ensure you have a safe and a smooth journey. We would also like to draw your attention to the health protocols issued and being followed by different States / Union Territories for air passengers. You can read the complete set of guidelines here.
You can book your flights via our website intermiles.com or the InterMiles App.
Safety of Flight Bookings with Credit Shell
Basis different airline policies your flight bookings are safe with us against the airlines issued credit shell, giving you the flexibility of choosing your next flight with us. Please refer to the respective airline's policy before you cancel or reschedule your upcoming travel plans. For any booking where you have sought to cancel/reschedule your travel as per the respective airline's policy, the same has been actioned from our side. If there is anything pending, we apologize for the time taken and we promise to revert soon.
Miles Credit for Cancelled Flight Bookings
Mindful of the extraordinary times we are going through, we have credited Miles into the Membership Accounts on flights booked for travel dates within the lockdown period. We want you to keep making the best of your Membership as you accrue Miles for cancelled bookings as well.
Hotel Bookings Refund
You can check the revised policy w.r.t your hotels booking by visiting the 'Manage Booking' section on intermiles.com to make modifications or cancel your booking.
Your InterMiles Membership
We understand how much you love collecting and using InterMiles for all your activities. Your ability to earn InterMiles for your travel and stays have been impacted in the last couple of months.
InterMiles is not just about earning / redeeming miles for travel but much more. Our wide network of 150+ programme partners across 10+ categories enable you to earn InterMiles for every spend of yours.
Early on during the lockdown we introduced a series of engaging initiatives to ensure you continue getting the best out of your InterMiles Membership from the comfort of your home.
  • New Partnerships: We joined hands with partners like TEDxGateway, Udemy, Magzter and Mfine for your learning, reading and wellness needs while you stay home.
  • Instantly Get Rewarded with the InterMiles App: Participate in our Quiz-A-Thon, Games, and much more that let you collect InterMiles with ease.
  • Mileage Expiry Suspension: We understand you may have had limited opportunities to redeem InterMiles across flight and hotel bookings, and so we relaxed our mileage expiry policy till 31st July 2020. You now have more time with your Miles.
Your Membership Status
Your tier status remains unchanged and your travel and lifestyle tier benefits continue to be available to you till the validity of your tier. Our simplified tier retention criteria consider every mile you earn across any our products or programme partners towards your tier status. So, whether you are travelling or not, you can still earn miles and maintain your tier status as well as get upgraded.
Your Miles are with you and can be used for your future flights, hotel stays, fuel or any merchandize through our Rewards Store.
We are committed to make every journey of yours rewarding and we will continue to introduce new initiatives that will engage and reward you at all times.
Available for you
Our InterMiles Service Centre has been available during this time. Working from home has been challenging but our teams have left no stone unturned in addressing your queries.
We want to share with you that the well-being of our teams is of utmost importance to us. Our colleagues at the InterMiles Service Centre will continue to operate from home as it is in their best interest at this point.
For any time-sensitive travel needs please reach out to the InterMiles Service Centre on
+91 842289 3333. In case you do not have immediate upcoming travel then we would request you to write to us at memberservices@intermiles.com.
Thank you once again, for all your support and understanding during these difficult times and choosing InterMiles as your preferred travel and lifestyle partner. Together, we can go the extra mile to stay safe today to take off to happier times tomorrow. Let's truly make it count.
Warm Regards,
Manish Dureja
Managing Director & CEO

 

Message from our MD on 27th March 2020

STAY HOME
STAY SAFE
 
We hope you are doing well and most importantly taking care of your health, along with the health of your loved ones.
COVID-19 is an unprecedented situation and is changing everything about life and work as we know it. The global coronavirus pandemic is affecting everyone. During these testing times, I wanted to reach out and update you on how we're approaching the situation. At InterMiles we're all focused on how to best protect and support our members, employees, our families and communities in the face of this unfolding crisis.
As the world continues to deal with the COVID-19 situation, we at InterMiles are constantly monitoring the evolving situation and taking proactive steps to cater to your service requirements at all times.
In light of the Government Advisories & directives on the COVID-19 situation, and as a measure of abundant precaution to ensure the safety of everyone; all our employees, Member Service support teams and various service providers are working tirelessly to serve you and ease any interruptions you may face in your travel plans booked with us.
With that in mind, we want to update you that we have made amendments to our hotel and airline booking policies, providing you flexibility for your travel plans.
Click here for details.
Airline Bookings:
Irrespective of the airline policy, InterMiles will not be charging any cancellation or rescheduling fees for travel till 30th April, 2020. Also, as per the Government of India directive issued on 24th March 2020, regarding the nationwide lockdown, our Trade Partner, EaseMyTrip has announced that the flight inventory for travel date between 25th March to 14th April 2020 has been blocked. Members, we are constantly monitoring this evolving situation and will be keeping this policy under review and update it as soon as we get additional information from our Travel Partners. Please visit our website for more information on our latest cancellation policy and additional updates from the airlines.
Hotel Bookings:
When scheduled travel becomes impossible due to published travel restrictions, members may receive a full refund on their hotel bookings done on the InterMiles platform. Please visit our website for more information on our latest cancellation policy and additional updates from the hotel chains and our hotel booking partners.
We are in constant touch with all our partners across to receive real-time information on any introduction or modifications to their policies due to evolving travel restrictions. As the situation is evolving rapidly, we will continue to keep you updated for you to make an informed decision regarding your travel plans.
Due to the high volume of incoming calls, waiting times at our Member Service support centres has been longer than usual. I, therefore, ask for your kind patience and understanding as currently, it is our priority to take care of our Members with time-sensitive travel needs. In case you do not have immediate upcoming travel then we would request you to write to us at memberservices@intermiles.com or call us closer to your travel date. This will enable us to serve you as well as our other Members with equal care and attention.
To avoid the rush at our Service Centre we encourage you to visit the 'Manage Booking' section on intermiles.com or the 'Booking' section on InterMiles app for any changes you may want to make to your booking.
At InterMiles we have always kept our Members at the core of everything we do and that fundamental stands stronger than ever today. On behalf of all of us at InterMiles, we're committed to serve and support you during these unprecedented times.
We are positive that together we will be able to get through these tough times.
We wish you and your loved ones well.
Stay Safe and Healthy.
Warm Regards,
Manish Dureja
Managing Director & CEO