COVID-19 Specific Policy Updates

Last updated: 18th Sept, 2020

Safety Policies and Guidelines by Hotels:

Your safety and well-being are of utmost importance in these unprecedented times. Hoteliers have redefined and upgraded their housekeeping, cleaning and other protocols with regards to staff hygiene, guest screening, contact-less check-in, physical distancing and other measures so that you continue to enjoy their services comfortably. Please read the below policies for more information:

 

CHAIN NAME POLICY DETAILS

The Leela

Read The Leela Policy here

Marriott Bonvoy

https://news.marriott.com/news/2020/05/06/an-update-from-our-ceo-marriotts-commitment-to-cleanliness

World of Hyatt

https://www.hyatt.com/info/global-care-and-cleanliness-commitment
https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en

ITC Hotels

https://www.itchotels.in/content/dam/projects/hotelswebsite/itc-hotels/WeAssure/WeAssure-itc-hotels.pdf

IHG/Intercontinental Hotels group

https://www.ihg.com/content/us/en/customer-care/clean-promise

Accor Hotels

https://all.accor.com/event/allsafe.en.shtml

Hilton Worldwide

https://www.hilton.com/en/corporate/cleanstay/

The Oberoi Hotels

https://www.oberoihotels.com/covid19-update/

Club Mahindra

https://www.clubmahindra.com/blog/experience/reliving-the-holiday-experience-with-club-mahindra-safe-stay

Radisson Hotels

https://www.radissonhotels.com/en-us/social-responsibility/health-safety

The Lalit

Read The Lalit Policy here

 

InterMiles Hotel bookings Refund policy for COVID-19 support

Last updated: 25th March 2020

Provisions for Full Refund

 

  • Customers who are unable to travel as a result of diagnosis of the virus will be eligible for a guaranteed full refund for all Hotel bookings initiated via Interbook platform.
  • Intermiles shall provide also provide a guaranteed full refund for all Interbook Hotel bookings to healthcare workers devoted to efforts directly related to the COVID-19 public health emergency, whose travel plans have been cancelled in order to remain on the frontlines of the fight against the virus.
  • Where scheduled travel becomes impossible due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins including South Korea, Japan, Italy may receive a full refund for any hotel.
  • In Wake of Crisis, Chain Hotels have come up with Flexibility on the affected regions and the details can be found below

 

CHAIN NAME POLICY DETAILS

Hilton

https://newsroom.hilton.com/corporate/news/statement-from-hilton-coronavirus

Hyatt

https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en

Intercontinental

https://www.ihg.com/content/gb/en/customer-care/travel-advisory

Mariott Bonvoy

https://marriott-re-2019ncovc.com

Microtel by Wyndham

https://www.wyndhamhotels.com/en-ca/microtel/fort-st-john-british-columbia/microtel-inn-suites-by-wyndham-fort-st-john/overview?gclid=Cj0KCQiAhojzBRC3ARIsAGtNtHXRgoXlhUKjM1IOfmUEktr8P_8jVPmAM7V6Ib6fDyORK_W4p

Radisson

https://www.radissonhotels.com/en-us/destination/china

Excellence Collection

https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en

Hyatt

https://www.theexcellencecollection.com/coronavirus-travel-information/

Choice

https://www.choicehotels.com/support/travel-alerts

Wyndham

https://corporate.wyndhamhotels.com/news-releases/statement-from-wyndham-hotels-resorts-coronavirus-2

 

  • Travelers with any bookings will be entitled to a full refund where they request a cancellation due to COVID-19 and associated travel restrictions. For detailed City & Country list and Refund claim eligibility please refer our Country wise Refund section here.

 

For Online Hotel bookings through our Hotel Partners:

 

  • For Hotel Bookings made online on hotels.intermiles.com via our partners you can reach out to them for support directly
  • Below are the site details for your reference to coordinate for your booking with ease

 

PARTNER NAME WEBSITE

Booking.com

www.booking.com

Agoda

www.agoda.com

Expedia

www.expedia.com

HRS

www.hrs.com

Fab Hotels

www.fabhotels.com

Hotels.com

www.hotels.com

Hilton

www.hilton.com

 

  • You can login to these websites and go through the manage my booking section to manage your bookings with ease

 

For Online Hotel Redemption bookings:

 

  • For Online Redemption bookings made online on hotels.intermiles.com by using Miles or Cash + Miles options via our partner Rocketmiles you can reach out to them for support directly
  • Below are the contact details for your reference to coordinate for your booking with ease

 

PARTNER NAME CONTACT NO EMAIL ID

Rocketmiles

910008009190556

jphotelredemptions@rocketmiles.com

 

  • You can be assured our partners are doing their best to coordinate with Hoteliers and seek flexibility and/or waiver for your Travel

For Online Hotel bookings powered by Interbook

 

 

PARTNER NAME CONTACT NO EMAIL ID

Interbook

+91 8422893333

hotelsupport@intermiles.com

 

  • You can be assured we are doing our best to coordinate with Partners & Hoteliers and seek flexibility and/or waiver for your Travel

For Offline Hotel bookings directly with our Stay partners

 

  • For Hotel bookings made offline directly with our Stay partners, we would request you to coordinate directly with our stay partners

 

PARTNER NAME WEBSITE

Agoda PointsMax

https://www.agoda.com/

Kaligo

support@kaligo.com

Rocketmiles

Concierge@rocketmiles.com / www.rocketmiles.com

AccorHotels

https://all.accor.com/help/index.en.shtml

Harbour Plaza

www.harbour-plaza.com

World Of Hyatt

https://www.hyatt.com/ Toll Free (India): 1 800 122 1234

IHG Rewards Club

ihgrewardsclub@ihg.com

Langham Hotels

www.langhamhotels.com

The Leela

https://www.theleela.com/en_us/

Marriott Bonvoy

https://www.marriott.com/default.mi

Meritus

https://www.meritushotels.com/index.html

Shangri-La

http://www.shangri-la.com/en/corporate/contact-us/worldwide-reservations

The Lalit

https://www.thelalit.com/