Last updated: 18^th Sept, 2020

Your safety and well-being are of utmost importance in these unprecedented times. Hoteliers have redefined and upgraded their housekeeping, cleaning and other protocols with regards to staff hygiene, guest screening, contact-less check-in, physical distancing and other measures so that you continue to enjoy their services comfortably. Please read the below policies for more information:

Last updated: 25^th March 2020

Provisions for Full Refund

• Customers who are unable to travel as a result of diagnosis of the virus will be eligible for a guaranteed full refund for all Hotel bookings initiated via Interbook platform.
• Intermiles shall provide also provide a guaranteed full refund for all Interbook Hotel bookings to healthcare workers devoted to efforts directly related to the COVID-19 public health emergency, whose travel plans have been cancelled in order to remain on the frontlines of the fight against the virus.
• Where scheduled travel becomes impossible due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins including South Korea, Japan, Italy may receive a full refund for any hotel.
• In Wake of Crisis, Chain Hotels have come up with Flexibility on the affected regions and the details can be found below

• Travelers with any bookings will be entitled to a full refund where they request a cancellation due to COVID-19 and associated travel restrictions. For detailed City & Country list and Refund claim eligibility please refer our Country wise Refund section here.

For Online Hotel bookings through our Hotel Partners:

• For Hotel Bookings made online on hotels.intermiles.com via our partners you can reach out to them for support directly
• Below are the site details for your reference to coordinate for your booking with ease

• You can login to these websites and go through the manage my booking section to manage your bookings with ease

For Online Hotel Redemption bookings:

• For Online Redemption bookings made online on hotels.intermiles.com by using Miles or Cash + Miles options via our partner Rocketmiles you can reach out to them for support directly
• Below are the contact details for your reference to coordinate for your booking with ease

• You can be assured our partners are doing their best to coordinate with Hoteliers and seek flexibility and/or waiver for your Travel

For Online Hotel bookings powered by Interbook

• For Hotel bookings made online via interbook.intermiles.com, please feel free to reach out to the below coordinates

• You can be assured we are doing our best to coordinate with Partners & Hoteliers and seek flexibility and/or waiver for your Travel

For Offline Hotel bookings directly with our Stay partners

• For Hotel bookings made offline directly with our Stay partners, we would request you to coordinate directly with our stay partners