Last updated: 18^th Sept, 2020

Your safety and well-being are of utmost importance in these unprecedented times. Hoteliers have redefined and upgraded their housekeeping, cleaning and other protocols with regards to staff hygiene, guest screening, contact-less check-in, physical distancing and other measures so that you continue to enjoy their services comfortably. Please read the below policies for more information:

 

CHAIN NAME	POLICY DETAILS
The Leela	Read The Leela Policy here
Marriott Bonvoy	https://news.marriott.com/news/2020/05/06/an-update-from-our-ceo-marriotts-commitment-to-cleanliness
World of Hyatt	https://www.hyatt.com/info/global-care-and-cleanliness-commitment https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en
ITC Hotels	https://www.itchotels.in/content/dam/projects/hotelswebsite/itc-hotels/WeAssure/WeAssure-itc-hotels.pdf
IHG/Intercontinental Hotels group	https://www.ihg.com/content/us/en/customer-care/clean-promise
Accor Hotels	https://all.accor.com/event/allsafe.en.shtml
Hilton Worldwide	https://www.hilton.com/en/corporate/cleanstay/
The Oberoi Hotels	https://www.oberoihotels.com/covid19-update/
Club Mahindra	https://www.clubmahindra.com/blog/experience/reliving-the-holiday-experience-with-club-mahindra-safe-stay
Radisson Hotels	https://www.radissonhotels.com/en-us/social-responsibility/health-safety
The Lalit	Read The Lalit Policy here

 

Last updated: 25^th March 2020

Provisions for Full Refund

 

• Customers who are unable to travel as a result of diagnosis of the virus will be eligible for a guaranteed full refund for all Hotel bookings initiated via Interbook platform.
• Intermiles shall provide also provide a guaranteed full refund for all Interbook Hotel bookings to healthcare workers devoted to efforts directly related to the COVID-19 public health emergency, whose travel plans have been cancelled in order to remain on the frontlines of the fight against the virus.
• Where scheduled travel becomes impossible due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins including South Korea, Japan, Italy may receive a full refund for any hotel.
• In Wake of Crisis, Chain Hotels have come up with Flexibility on the affected regions and the details can be found below

 

CHAIN NAME	POLICY DETAILS
Hilton	https://newsroom.hilton.com/corporate/news/statement-from-hilton-coronavirus
Hyatt	https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en
Intercontinental	https://www.ihg.com/content/gb/en/customer-care/travel-advisory
Mariott Bonvoy	https://marriott-re-2019ncovc.com
Microtel by Wyndham	https://www.wyndhamhotels.com/en-ca/microtel/fort-st-john-british-columbia/microtel-inn-suites-by-wyndham-fort-st-john/overview?gclid=Cj0KCQiAhojzBRC3ARIsAGtNtHXRgoXlhUKjM1IOfmUEktr8P_8jVPmAM7V6Ib6fDyORK_W4p
Radisson	https://www.radissonhotels.com/en-us/destination/china
Excellence Collection	https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en
Hyatt	https://www.theexcellencecollection.com/coronavirus-travel-information/
Choice	https://www.choicehotels.com/support/travel-alerts
Wyndham	https://corporate.wyndhamhotels.com/news-releases/statement-from-wyndham-hotels-resorts-coronavirus-2

 

• Travelers with any bookings will be entitled to a full refund where they request a cancellation due to COVID-19 and associated travel restrictions. For detailed City & Country list and Refund claim eligibility please refer our Country wise Refund section here.

 

For Online Hotel bookings through our Hotel Partners:

 

• For Hotel Bookings made online on hotels.intermiles.com via our partners you can reach out to them for support directly
• Below are the site details for your reference to coordinate for your booking with ease

 

PARTNER NAME	WEBSITE
Booking.com	www.booking.com
Agoda	www.agoda.com
Expedia	www.expedia.com
HRS	www.hrs.com
Fab Hotels	www.fabhotels.com
Hotels.com	www.hotels.com
Hilton	www.hilton.com

 

• You can login to these websites and go through the manage my booking section to manage your bookings with ease

 

For Online Hotel Redemption bookings:

 

• For Online Redemption bookings made online on hotels.intermiles.com by using Miles or Cash + Miles options via our partner Rocketmiles you can reach out to them for support directly
• Below are the contact details for your reference to coordinate for your booking with ease

 

PARTNER NAME	CONTACT NO	EMAIL ID
Rocketmiles	910008009190556	jphotelredemptions@rocketmiles.com

 

• You can be assured our partners are doing their best to coordinate with Hoteliers and seek flexibility and/or waiver for your Travel

For Online Hotel bookings powered by Interbook

 

• For Hotel bookings made online via interbook.intermiles.com, please feel free to reach out to the below coordinates

 

PARTNER NAME	CONTACT NO	EMAIL ID
Interbook	+91 8422893333	hotelsupport@intermiles.com

 

• You can be assured we are doing our best to coordinate with Partners & Hoteliers and seek flexibility and/or waiver for your Travel

For Offline Hotel bookings directly with our Stay partners

 

• For Hotel bookings made offline directly with our Stay partners, we would request you to coordinate directly with our stay partners

 

PARTNER NAME	WEBSITE
Agoda PointsMax	https://www.agoda.com/
Kaligo	support@kaligo.com
Rocketmiles	Concierge@rocketmiles.com / www.rocketmiles.com
AccorHotels	https://all.accor.com/help/index.en.shtml
Harbour Plaza	www.harbour-plaza.com
World Of Hyatt	https://www.hyatt.com/ Toll Free (India): 1 800 122 1234
IHG Rewards Club	ihgrewardsclub@ihg.com
Langham Hotels	www.langhamhotels.com
The Leela	https://www.theleela.com/en_us/
Marriott Bonvoy	https://www.marriott.com/default.mi
Meritus	https://www.meritushotels.com/index.html
Shangri-La	http://www.shangri-la.com/en/corporate/contact-us/worldwide-reservations
The Lalit	https://www.thelalit.com/