Last updated: 10th May 2021
Disclaimer
Important: Dear member, the airlines may change their rules without notice and at their discretion. Given the ever-evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.
* Do Note that in some exceptional situations (E.g. COVID-19) you may see a delay in the refund processing timelines as we are dependent on the airline to process the same. Rest assured no sooner do we receive the refund from the airline we will refund the amount back to your account. The convenience fee collected at the time of booking is non-refundable.
If you have been tested positive – don’t worry we are here to help. We recommend the below
* Do Note that you may see a delay in our regular refund processing timelines of 5 to 7 days as we are dependent on the airline to process the refund first at their end. Rest assured no sooner do we receive the refund from the airline we will refund the amount back to your account. The convenience fee collected at the time of booking is non-refundable.
If you booked your travel and now do not wish to travel you have the following options.
* Do Note that you may see a delay in our regular refund processing timelines of 5 to 7 days as we are dependent on the airline to process the refund first at their end. Rest assured no sooner do we receive the refund from the airline we will refund the amount back to your account. The convenience fee collected at the time of booking is non-refundable.
We are here to help! Since your booking is impacted because of the COVID-19, please follow the below mentioned steps for further action on your booking.
Using the amount within a credit shell issued by the airline is easy. Some airlines like GoAir and SpiceJet are offering means to do this directly on their website when making a new booking. However, for others as per the airline directives you will need to contact us with the following details
The cancellation and refund directives are issued by the airlines. InterMiles can only assist members within the purview of the directives issued by the airline. Hence if the airline has issued a credit shell, InterMiles will not be able to provide a refund against the same.
No, Convenience Fee is the processing fee charged at the time of booking your ticket. It is non-refundable under any circumstances.
Rest assured if the flight has been cancelled by the airline and you have initiated the cancellation request online at InterMiles- the associated Tier Benefits will be reversed back to your account for future use.
Booking amendments to the preferred date are subject to availability. In case of unavailability of seat(s) on your preferred date, the airline will suggest the next best alternative. If the alternative provided is also not suitable to you, then you have the option to cancel your booking. Cancellation charges may apply as per airline policy.
Any additional collection of date change fees or fare difference levied by the airline will be collected by InterMiles via secure online payment links only.