Last updated: 4th May 2020
Each airline has issued individual directives toward cancellation and amendments for impacted bookings. For your convenience and prompt resolution, we have updated the airline policies here. For some airlines like GoAir and SpiceJet, you can make the necessary changes directly on the airline website. For the other airlines, we have detailed the steps you need to take to make changes to your booking.
A credit shell is a credit note that can be used for a future booking, for the same passenger(s).
You can easily check your credit shell balance directly on the airline website by entering the PNR reference and the Email/Last Name of the passenger.
Using the amount within a credit shell issued by the airline is easy. Some airlines like GoAir and SpiceJet are offering means to do this directly on their website when making a new booking. However, for others as per the airline directives you will need to contact us with the following details
The cancellation and refund directives are issued by the airlines because of the impact of COVID 19 and the lockdown imposed. InterMiles can only assist members within the purview of the directives issued by the airline. Hence if the airline has issued a credit shell, InterMiles will not be able to provide a refund against the same.
As per the recent DGCA guidelines on refunds, bookings made between 25th March 20 and 3rd May 20 ** for travel between the same dates are eligible for a full refund. You can contact us quoting your booking reference to request for the same. No sooner your claim is accepted, and the refund processed by the airline, we will intimate you on your registered email with us. Once we have processed the refund, please allow 8 to 10 days for the money to be credited to your account.
**Eligibility dates might differ for each airline. Please visit the airline website before raising your request.
Convenience fee is only refundable if the booking falls with the DGCA guidelines issued for full refund which covers bookings made between 25th March 2020 to 3rd May 2020** for travel during the same dates. For all other bookings the convenience fee is non-refundable.
**Eligibility dates might differ for each airline. Please visit the airline website before raising your request.
The Credit Shell issued by the airline is inclusive of the amount paid towards purchase of ancillaries for your flight booking. You can use the amount towards the new flight booking.
The Credit Shell issued by the airline is inclusive of the amount aligned to the Tier benefit utilised for addition of ancillaries to the booking. You can use this amount towards your future booking. Hence Tier Benefits utilised for impacted bookings will not be reversed.
Each airline has issued individual directives towards amendments for impacted bookings. Please visit the respective airline website or you could view the information here airline policy. For your convenience, we have detailed the steps you need to take to make changes to your booking.
For airlines like GoAir and SpiceJet you can make the changes directly on their website. For others as per the airline directives you will need to contact us with the following details
We also request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Booking amendments to the preferred date are subject to availability. In case of unavailability of seat(s) on your preferred date, the airline will suggest the next best alternative. If the alternative provided is also not suitable to you, then you have the option to cancel your booking. Cancellation charges may apply as per airline policy.
Any additional collection of date change fees or fare difference levied by the airline will be collected by InterMiles via secure online payment links only.
For re-bookings, members can pay for the additional amount only through cash.
Booking amendments will be made only after collection of additional charges (if applicable) from you. Revised itinerary/booking details will be sent to you on your registered email ID as soon as we receive a confirmation from the airline. Given the high volume of transactions at not only the airlines but also at our travel partner’s end and at InterMiles’ contact centres, please expect a delay in our response.
Hence, we request you to place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.
Only 1 date change is permissible per booking. Date change fees would be waived off and any fare difference will be applicable as per the airline policy.
Yes, InterMiles Service fees will be waived off for all bookings impacted due to COVID-19 for travel up to 17rd May 2020. InterMiles does not levy a service fee for Date changes.
InterMiles will be crediting the Miles for the impacted bookings as per the original segments booked. This should reflect in your account by 15th May. If not, then you can contact us quoting the booking reference number.
Disclaimer
Important: Dear member, the airlines may change their rules without notice and at their discretion. Given the ever-evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.