FAQs

• How do I participate in this programme?

  All InterMiles members are eligible to earn InterMiles at participating IOCL outlets, unless your InterMiles membership account has been blocked as per InterMiles’s fair use policy.

  Only Red, Silver, Gold & Platinum tier members with verified mobile number and email ID are eligible to redeem InterMiles at participating IOCL outlets, unless your InterMiles membership account has been blocked as per InterMiles’ fair usage policy. Effective 11 Dec 2020, Base tier members will not be eligible to redeem InterMiles against fuel at any of the IOCL outlets.

  If you are not a InterMiles member, you can enrol yourself today on www.intermiles.com.

• Is the programme accepted at all IOCL outlets?

  Please refer to our Store Locator to check which IOCL outlets are eligible. The icons on the map indicate which IOCL outlets participate. You can also search for a participating IOCL outlet in the Store Locator. Please note: New IOCL outlets are added regularly, so we suggest you to keep a check on the same on a regular basis.

• What am I expected to do to at IOCL outlets?

  It easy! At a participating IOCL outlet, please inform the IOCL attendant that you are a InterMiles member. Remember to share your InterMiles membership card or quote your InterMiles membership number. The IOCL attendant will swipe your InterMiles membership card or manually input your InterMiles membership number.

  In case of InterMiles accrual, upon the confirmation of a successful transaction, a charge slip will be generated from the loyalty terminal confirming that InterMiles for the transaction will be credited in your InterMiles membership account. Please retain this copy for future reference. In case a charge slip is not generated, try again or contact the InterMiles Service Centre for assistance.

  In case of InterMiles redemption, you will receive a SMS on your verified mobile number with an OTP. Input this OTP on the loyalty terminal available with the IOCL attendant. Upon successful transaction, a charge slip will be generated from the loyalty terminal confirming redemption. Please retain this copy for future reference. In case a charge slip is not generated, try again or contact the InterMiles Service Centre for assistance.

• Tell me more about earning InterMiles at an Indian Oil outlet

  a. On purchase of any fuel, you will earn 1 InterMile for every INR 150 spent at the IOCL outlet.
  b. Please note that InterMiles accrued will be rounded to the nearest integer.
  For example: On purchase of Fuel

  Fuel Value	InterMiles Accrued
  Rs 150	1
  Rs 180	1
  Rs 225	2

  c. InterMiles will be credited into your InterMiles membership account within 24 hours of a successful transaction and you will receive a confirmation on your registered e-mail ID.
  d. Please note that the minimum transaction value to be eligible to earn InterMiles is INR 150.
  e. You can earn InterMiles on fuel spends worth INR 5,000 daily and INR 20,000 monthly.
  f. InterMiles membership numbers not quoted at the time of the transaction, will not be eligible to earn InterMiles.
  Retro credit of InterMiles will not be possible for past transactions, where InterMiles membership numbers have not been quoted

• Tell me more about redeeming InterMiles at an Indian Oil outlet

  1. Only Red, Silver, Gold & Platinum tier members with verified mobile number and email ID are eligible to redeem InterMiles at participating IOCL outlets, unless your InterMiles membership account has been blocked as per InterMiles’ fair usage policy. Effective 11 Dec 2020, Base tier members will not be eligible to redeem InterMiles against fuel at any of the IOCL outlets.
  2. You can purchase INR 1 worth of fuel for every 4 InterMiles redeemed at a participating IOCL outlet. Please note that InterMiles redeemed will be rounded up to the nearest integer.
  For example: On redemption of Fuel

  Fuel Value	InterMiles Redeemed
  Rs 20	80
  Rs 25	100
  Rs 30	120

  1. InterMiles will be debited immediately from your InterMiles membership account upon confirmation of successful transaction by IOCL. You will receive a confirmation on your registered e-mail ID.
  2. In case you do not have sufficient InterMiles for the entire fuel value, you can choose to pay partly in InterMiles and the balance amount in card or cash.