We have made it hassle-free and quick for you to cancel your booking online through the ‘Manage booking’ section on the Homepage on intermiles.com. Please ensure you have read through the updated InterMiles refund policy here and referred to the respective airline’s website for information on applicable fees or waivers before you place your cancellation request online.
You can visit the ‘Manage Booking’ section of the InterMiles website Homepage and enter your booking details. Post selecting the passengers and segments that need to be cancelled, click on ‘Check Refund amount’. You will be able to view the applicable refund here.
You are eligible for a full refund, ONLY if the airline has cancelled the flight and intimated us about the applicability of full refund on the claim. If, however, the claim is not eligible for a full refund, all applicable charges will be levied before processing the claim. You can visit the respective airline’s website for updated policies. For all cancellations, InterMiles will be waiving off the cancellation service fee for bookings affected by COVID-19 with a travel date of up to 30th April, 2020. You can view the details of the same here
As you may be aware, given the existing critical situation, along with us the airlines and our travel partner are also receiving a high volume of requests; hence you may experience a delay in the credit of the refund to your account. No sooner your claim is accepted, and the refund processed, we will intimate you on your registered email with us. Once we have processed the refund, please allow 8 to 10 days for the money to be credited to your account.
We have made it easy for you to cancel your booking online through the Manage Booking section on the Homepage on intermiles.com. If the flight has been cancelled by the airline, please choose the Reason for Cancellation as ‘Flight cancelled by the airline’ when submitting your request.
Most airlines have only confirmed their policy for refunds or date changes for travel dates upto March 31, 2020. As the situation evolves, we expect these policies and terms will be updated by the respective airlines in the coming weeks. If your travel dates are further out of this period, we request you to kindly check the respective airline’s website before raising the request with us.
Kindly note: Request for date changes has to be submitted a minimum of 72 hours prior to departure by calling the InterMiles Service Centre on +91 842289 3333 or emailing us at email@example.com from your registered email id. All airlines are experiencing high transaction volumes and hence require sufficient time to be able to process the change and collect any applicable fare difference and date change fees. We recommend you visit the airline’s website as some airlines are offering hassle-free options of making the changes online. Please view the InterMiles refund policy updated here for more information.
Currently all airlines and our travel partner are experiencing high volumes with limited agents available to assist with changes. Hence we require sufficient time to be able to process the change and collect any applicable fare difference and date change fees. If your travel is within the next 3 days it will not be possible for us to process your request. We recommend you visit the airline’s website as some airlines are offering hassle-free options of making the changes online.
Booking amendments to the preferred date are subject to availability. In case of unavailability of seat(s) on your preferred date, the airline will suggest the next best alternative. If the alternative provided is also not suitable to you, then you have the option to cancel your booking. Cancellation charges may apply as per airline policy.
Booking amendments will be made only after collection of additional charges (if applicable) from you. Revised itinerary/booking details will be sent to you on your registered email ID as soon as we receive a confirmation from the airline. Given the high volume of transactions at not only the airlines but also at our travel partner’s end and at InterMiles’ contact centres, please expect a delay in our response.
Yes, InterMiles Service fees will be waived off for all bookings impacted due to COVID-19 for travel upto 30th April, 2020. This is only applicable on cancellation requests. InterMiles doesn’t levy a service fee for Date changes.