COVID-19 related FAQs

How do I cancel my booking?
Mileage expiry suspension is applicable to which set of members.
I have been tested COVID+ - will I get a full refund?
I want to avoid unnecessary travel given the State issue guidelines – What are my options?
The airline has cancelled the flight due to COVID-19. What do I do next?
The Airline has issued a Credit Shell - How do I use it?
I don't want a credit shell – I want a refund
Will i get a refund of the convenience fee
My Flight was cancelled – I had used my Tier benefit (MEAL/SEAT)
If there is a difference in the fare amount for a date change, how should I pay the fare difference?
I have cancelled my booking when will I get my refund?
When will the next mileage expiry rule run?
Will I get a refund of my convenience fee?
Till when is the mileage expiry rule suspended?
I want to change my date of travel how do I do this?
I want to cancel my booking will I get a full refund?
How do I save my miles from expiring in July 2020?
How do I know if my miles are due for expiry in March 2020, April 2020, May 2020 or June 2020?
What if the date I select for my future travel is unavailable?
How many alternative date changes can I opt for?
If my activity date is in July but my miles will be credited in August, will my miles be saved from expiry?
How do I cancel my booking?
The Airline has informed me that my flight is cancelled, what do I do to get a refund?
My booking is in April 2020, where can I view the refund policy regarding waivers?
When will I get a confirmation of my booking amendments?
Will I get a refund InterMiles service free refund?
I want to cancel my booking, where can I see the refund due?
My travel is after 2 days and I want to change the date. What should I do now?

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