I have been tested COVID+ - will I get a full refund?

If you have been tested positive – don’t worry we are here to help.  We recommend the below

• Call the airline & inform them of your health status. You may be asked to share a copy of your report.
• Please share a copy of your report with us at memberservices@intermiles.com and we can forward the same to the airline to cancel your booking.
• Please note any waivers on these cancellation fees are solely up to the discretion of the airline

* Do Note that you may see a delay in our regular refund processing timelines of 5 to 7 days as we are dependent on the airline to process the refund first at their end.  Rest assured no sooner do we receive the refund from the airline we will refund the amount back to your account. The convenience fee collected at the time of booking is non-refundable