We are here to help! Since your booking is impacted because of the COVID-19, please follow the below mentioned steps for further action on your booking.
- Check the latest COVID policy for the airline you were travelling with on the airline website.
- If the airline is offering a full refund then,
- -Click here https://flights.intermiles.com/managebooking
- -Under Claim refund, choose flight cancelled by the airline.
- -Select the passengers & segments
- -Review the Applicable refund details and submit the cancellation request.
- -Please note: You may see a delay in our regular refund processing timelines of 5 to 7 days as we are dependent on the airline to process the refund first at their end. Rest assured no sooner do we receive the refund from the airline we will refund the amount back to your account. The convenience fee collected at the time of booking is non-refundable.
- If the airline is allowing date changes then Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com) and provide
- -InterMiles Booking Reference
- -Name of passenger/s that need to be re-accommodated
- -New Date of travel
- -Origin / Destination
- -Please note: Place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade Partner and the airline for changes basis availability.