Press Details

COVID-19 policy for Airline / Hotel Bookings done through InterMiles

Important update: As per the Government of India directive issued on 24th March 2020, regarding the nationwide lockdown, our Trade Partner, EaseMyTrip has announced that the flight inventory for travel date between 25th March to 17th May 2020 has been blocked.

The outbreak of coronavirus has disrupted flight schedules of airlines across the globe. Airlines have been constantly updating their flight schedules and related policies as also there has been a constant change to travel advisories of different countries. We understand that these constant changes will present challenges to our Members/passengers with regards their air travel and hotel bookings.

To ensure we are able to assist our Members/passengers in the best possible manner, we are working with our travel partner/s to try and offer our Members the maximum waiver benefit for rescheduling / cancellation of their flights / hotel bookings during this time. We have also relaxed some of our policies for flights and hotels booked through InterMiles during this time.

InterMiles Airline bookings Amendment policy for COVID-19 support

The below grid outlines the details on the waivers and refunds applicable as per the type of travel & segments booked with InterMiles.

For Revenue Air Tickets: InterMiles will not charge any Cancelation and Rescheduling Fees till 17th May'20

InterMiles will not charge any Cancelation and Rescheduling Fees till 17th May'20
Flight Cancelation Policy charges Date change Policy charges
Domestic Flight DOM Cancelation Policy chargesAirline fee Cancelation Policy chargesBasis Airline policy Date change Policy charges Airline fee Date change Policy charges Basis Airline policy
Cancelation Policy charges InterMiles fee Cancelation Policy chargesWaived Off Date change Policy chargesInterMiles fee Date change Policy charges Waived Off
Cancelation Policy charges Cancelation Policy charges Date change Policy chargesFare difference Date change Policy charges YES
International Flight INTL Cancelation Policy chargesAirline fee Cancelation Policy chargesBasis Airline policy Date change Policy charges Airline fee Date change Policy charges Basis Airline policy
Cancelation Policy charges InterMiles fee Cancelation Policy chargesWaived Off Date change Policy chargesInterMiles fee Date change Policy charges Wavied Off
Cancelation Policy charges Cancelation Policy charges Date change Policy chargesFare difference Date change Policy charges YES

For Redemption Air Tickets: InterMiles will not charge any Cancelation and Rescheduling Fees till 17th May'20

InterMiles will not charge any Cancelation and Rescheduling Fees till 17th May'20
Flight Cancelation Policy charges Date change Policy charges
Domestic Flight DOM Cancelation Policy chargesAirline fee Cancelation Policy chargesBasis Airline policy Date change Policy charges Airline fee Date change Policy charges Basis Airline policy
Cancelation Policy charges InterMiles fee Cancelation Policy chargesWaived Off Date change Policy chargesInterMiles fee Date change Policy charges Waived Off
Cancelation Policy charges Intermiles Reversal Cancelation Policy charges Basis Airline policy Date change Policy chargesFare difference Date change Policy charges YES
International Flight INTL Cancelation Policy chargesAirline fee Cancelation Policy chargesBasis Airline policy Date change Policy charges Airline fee Date change Policy charges Basis Airline policy
Cancelation Policy charges InterMiles fee Cancelation Policy chargesWaived Off Date change Policy chargesInterMiles fee Date change Policy charges Waived Off
Cancelation Policy charges Intermiles Reversal Cancelation Policy charges Basis Airline policy Date change Policy chargesFare difference Date change Policy charges YES

Advisory Updates

Here are the updated airline policies. We request you to refer the updated airline policies as airlines may change their cancellation and date change rules without prior intimation.

Trade Partner:

EaseMyTrip

Amendment Policy

  • Request for cancellation must be submitted a minimum of 72 hours prior to departure, either by calling the InterMiles Service Centre or emailing at memberservices@intermiles.com
  • Date of travel should be up to 17th May 2020
  • For situations where the airline has cancelled the flight and has been unable to re-accommodatethe Member/passenger on other available alternates and has been thus offered a full refund by the said airline, Members must contact InterMiles by sending a mail to memberservices@intermiles.com with a copy of the ticket and PNR, and a confirmation from the airline that the travel is eligible for a complete refund. In such cases, InterMiles will refund the associated InterMiles on the ticket after independently verifying through its travel partner, EaseMyTrip
  • In instances of voluntary cancellation of travel by the Member/passenger, prevalent InterMiles Terms & Conditions will apply including but not limited to refund of InterMiles, levy of Service Fee, etc.
  • All other InterMiles Terms & Conditions remain unchanged

For Date Change:

  • Request for date change must be submitted a minimum of 72 hours prior to departure by calling the InterMiles Service Centre or emailing at memberservices@intermiles.com
  • If departure is within 3 days, these requests will be regretted. Member has the option to cancel the itinerary in such a scenario. Cancellation charges may apply as per the airline policy.
  • Booking amendments to the preferred date are subject to availability. In case of unavailability of seat(s) on the preferred date, the airline will suggest the next best alternative. If the alternative is also not suitable, then the member has the option to cancel the booking. Cancellation charges may apply as per airline policy.
  • Any additional collection of change fees or fare difference levied by the airline will be collected from the Member byInterMiles through the online payment links sent by InterMiles to the Member on their registered email ID
  • Booking amendments will be made only after collection of additional charges (if applicable) from the member. Revised itinerary/booking details will be sent to the member registered email ID.
  • Only 1 date change is permissible per booking
  • All other InterMiles Terms & Conditions remain unchanged

InterMiles Hotel bookings Refund policy for COVID-19 support

Provisions for Full Refund

For Online Hotel bookings through our Hotel Partners:

  • For Hotel Bookings made online on www.hotels.intermiles.com via our partners you can reach out to them for support directly
  • Below are the site details for your reference to coordinate for your booking with ease
    List of Stay Partners
    PARTNER NAME WEBSITE NAME
    PARTNER NAME Booking.com WEBSITE NAMEwww.booking.com
    PARTNER NAME Agoda WEBSITE NAMEwww.agoda.com
    PARTNER NAME Expedia WEBSITE NAMEwww.expedia.com
    PARTNER NAME HRS WEBSITE NAMEwww.hrs.com
    PARTNER NAME Fab Hotels WEBSITE NAMEwww.fabhotels.com
    PARTNER NAME Hotels.com WEBSITE NAMEwww.hotels.com
    PARTNER NAME Hilton WEBSITE NAMEwww.hilton.com
  • You can login to these websites and go through the manage my booking section to manage your bookings with ease

For Online Hotel Redemption bookings:

  • For Online Redemption bookings made online on www.hotels.intermiles.com by using Miles or Cash + Miles options via our partner Rocketmiles you can reach out to them for support directly
  • Below are the contact details for your reference to coordinate for your booking with ease
    Partner Name:Rocketmiles
    CONTACT NO: 910008009190556
    EMAIL ID: jphotelredemptions@rocketmiles.com
  • You can be assured our partners are doing their best to coordinate with Hoteliers and seek flexibility and/or waiver for your Travel

For Online Hotel bookings powered by Interbook

  • For Hotel bookings made online via www.interbook.intermiles.com, please feel free to reach out to the below coordinates
    Partner Name:Interbook
    CONTACT NO: 910008009190556
    hotelsupport@intermiles.com
  • You can be assured we are doing our best to coordinate with Partners & Hoteliers and seek flexibility and/or waiver for your Travel

For Offline Hotel bookings directly with our Stay partners

    • For Hotel bookings made offline directly with our Stay partners, we would request you to coordinate directly with our stay partners
List of Stay Partners
PARTNER NAME WEBSITE NAME
PARTNER NAME Agoda PointsMax WEBSITE NAMEwww.agoda.com
PARTNER NAME Kaligo WEBSITE NAMEsupport@kaligo.com
PARTNER NAME Rocketmiles WEBSITE NAMEConcierge@rocketmiles.com / www.rocketmiles.com
PARTNER NAME AccorHotels WEBSITE NAMEAccorHotels
PARTNER NAME Harbour Plaza WEBSITE NAMEwww.harbour-plaza.com
PARTNER NAME World Of Hyatt WEBSITE NAMEwww.hyatt.com/ Toll Free (India): 1 800 122 1234
PARTNER NAME IHG Rewards Club WEBSITE NAMEihgrewardsclub@ihg.com
PARTNER NAME Langham Hotels WEBSITE NAMEwww.langhamhotels.com
PARTNER NAME The Leela WEBSITE NAMEwww.theleela.com/en_us/
PARTNER NAME Marriott Bonvoy WEBSITE NAMEwww.marriott.com/default.mi
PARTNER NAME Meritus WEBSITE NAMEwww.meritushotels.com
PARTNER NAME Shangri-La WEBSITE NAMEwww.shangri-la.com/
PARTNER NAME The Lalit WEBSITE NAMEwww.thelalit.com

Mileage expiry extension Terms & Conditions (March to June 2020)

  • Mileage expiry rule is suspended for all members from March 2020 to June 2020
  • Members with miles expiring in the month of March 2020, April 2020, May 2020 & June 2020 will get an extension till July 2020.
  • The next expiry rule will run on 31st July 2020. Members who have been inactive for the past 18 months upto the month of July 2020 (February 2019 to July 2020 ) & have miles which are due for expiry will end up with their respective miles expiring
  • To avoid their miles from getting expired, members need to have an eligible activity in the months of March 2020 to July 2020
  • Date of credit of miles will be considered while running the mileage expiry and not the activity date

Other important links

www.who.int

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