Silver Tier

• Complimentary Seat Select means a waiver on seat select charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
• On attainment of a tier, Members will be issued with benefit credits as per their tier entitlement
• Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
• Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
• Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit can only be utilized on the domestic segment
  • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit can be utilized for Bhopal-Mumbai segment only. The benefit cannot be utilized for the Mumbai-Abu Dhabi segment
• This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Seat Select credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Silver. Member is issued 1 credit of Complimentary Seat Select benefit. Validity of this credit is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Complimentary Seat Select benefit. Validity of these new credits will be up to 19th January 2021
• This benefit must be utilized on bookings with travel date within the validity of the benefit
  • E.g.: If 1 Complimentary Seat Select credit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
• If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
• In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
  • E.g.: If 1 Complimentary Seat Select is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
• No InterMiles will be accrued on utilization of the Complimentary Seat Select benefit

Complimentary Meals on Flights

• Complimentary Meals means waiver on Meal charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
• On attainment of a tier, Members will be issued with benefit credits as per their tier entitlement
• Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
• Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
• Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit can only be utilized on the domestic segment
  • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit can be utilized for Bhopal-Mumbai segment only. The benefit cannot be utilized for the Mumbai-Abu Dhabi segment
• This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Meal benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Silver. Member is issued 1 credit of Complimentary Meal benefit. Validity of this credit is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Complimentary Meal benefit. Validity of these new credits will be up to 19th January 2021
• This benefit must be utilized on bookings with travel date within the validity of the benefit
  • E.g.: If 1 Complimentary Meal benefit credit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
• If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
• In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
  • E.g.: If 1 Complimentary Meal benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
• No InterMiles will be accrued on utilization of the Complimentary Meal benefit

Elite Tier Bonus InterMiles

• Elite Tier Bonus InterMiles are additional InterMiles which are credited as a percentage of the Base InterMiles accrued by a Member
• Accrual Activities on which Elite Tier Bonus InterMiles will be earned are –
  • On Etihad marketed and operated flights booked through any booking channel
  • Revenue Flights, Hotel stay, Shopping, restaurant table reservations and tours and activities booked through www.intermiles.com
• Elite Tier Bonus InterMiles earnings are as below:
  • Platinum Tier– 75% of the Base InterMiles earned
  • Gold Tier – 50% of the Base InterMiles earned
  • Silver Tier – 25% of the Base InterMiles earned
• Elite Tier Bonus InterMiles will be credited alongwith the credit of the Base InterMiles only upon completion of the relevant Accrual Activity
• The Elite Tier Bonus InterMiles will be calculated as per the Tier Status of the Member on the date on which the Accrual Activity was undertaken and not, either on the date of booking the Accrual Activity or the date on which the Accrual Activity was posted to the Member’s Account
  • E.g.: A Silver Tier Member books a flight on www.intermiles.com on 1st December 2019 for travel on 15th December 2019 and Base InterMiles are credited to the Member’s Account on 16th December 2019. If the Member is upgraded to Gold on 12th December 2019, the Elite Tier Bonus InterMiles that will be credited to the Member’s Account will be the Gold Tier Bonus InterMiles

50% Cancellation waiver on Award Flights

• 50% Cancellation Waiver benefit on Award flights means a redeposit of 50% of the redeemed InterMiles for an Award flight booked through www.intermiles.com
• Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit can only be utilized on the domestic segment
  • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit can be utilized for Bhopal-Mumbai segment only. The benefit cannot be utilized for the Mumbai-Abu Dhabi segment
• Member must cancel the segment at least 72 hours prior to departure by contacting the InterMiles Service Centre from either your registered e-mail id or contact number
• Upon verification and successful cancellation of the segment, 50% of the redeemed InterMiles will be deposited into the Member’s Account within 48 hours
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• The cancellation and redeposit of InterMiles and corresponding use of this benefit can only be requested by the Member from whose Account InterMiles were initially redeemed. Benefits from 2 separate Accounts cannot be utilized for the same booking
• Members with more than one credit of this benefit can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
• This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
• This benefit must be utilized on bookings with travel date within the validity of the benefit
  • E.g.: If 1 credit of 50% Cancellation Waiver benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
• This benefit can only be used on Award flights which are non-refundable
• Convenience Fee will not be refunded to the Member on utilization of Complimentary Cancellation on Award Flights benefit

Complimentary Lounge Access

• Complimentary Lounge access means waiver on lounge access charges when travelling on any flight booked on www.intermiles.com
• This benefit will be available for use from 1st December 2019
• Complimentary Lounge access will only be available in the following Domestic airports: INSERT TABLE
• Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
• Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
• Complimentary lounge access is available only at the city of departure for the segment for which it is utilized
• Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit can only be utilized on the domestic segment
  • E.g.: If a Member is booking a flight for Ahmedabad to Abu Dhabi via Mumbai the benefit can be utilized for Ahmedabad - Mumbai segment only. The benefit cannot be utilized for the Mumbai-Abu Dhabi segment
• In case of connecting flights if the transit time at the connecting airport is more than 90 minutes, Member can utilize this benefit at both the origin and the transit airports (subject to availability of lounge at these locations); each access per passenger per airport will result in utilization of 1 credit each
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• To access the lounge the Member/passenger needs to show the SMS or the lounge access confirmation e-mail to the lounge operator and the sector / airline / travel date mentioned in the SMS / confirmation e-mail must match the details on the boarding pass
• In case of Member getting re-protected on another flight / airline / date by the operating airline within 48 hours of the original departure, then the same code can be used to access the lounge even without the sms / e-mail and boarding pass details matching. If the Member / passenger is re-protected for travel beyond 48 hours, the Member from whose Account the benefit has been utilized will need to contact the InterMiles Service Centre to extend the validity of the code for usage for the new flight
• This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
• This benefit must be utilized on bookings with travel date within the validity of the benefit
  • E.g.: If 1 credit of the Complimentary Lounge access benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
• The lounge access code will be SMS’d / e-mailed to the Member on their registered mobile number / e-mail address immediately upon the confirmation of the booking. However, the access code will be activated for use only 6 hours prior to the departure of the flight for which it was utilized. For a flight booked for travel within 6 hours, the lounge access code will be immediately be activated
• If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
• In an event of the airline cancelling / combining the flight / re-protecting or re-routing the passenger on another flight / date due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline in form of a ticket, boarding pass or confirmation e-mail with new flight details) of such flight change resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
  • E.g.: If 1 Complimentary Lounge Access is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2019. In case the airline cancels the flight on 15th March 2019, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
• In case the Member/passenger has already accessed the lounge and utilized the benefit and due to subsequent changes to the flight schedule (delay / cancellation ) and the Member/passenger wishes to continue utilizing the lounge beyond the permitted 2 hours, the same will require utilization of an additional credit of the benefit. In such instances, the Member will need to contact InterMiles Service Centre from their registered e-mail address / mobile number to utilize additional credit/s of this benefit, if available in the Member’s Account
• In case the Member/passenger is unable to access the lounge on account of check-in or security or any other delays at the airport, this benefit will deem to be utilized and not be reinstated
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Lounge Access credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2 credits of Complimentary Lounge Access benefit. Validity of these credits is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is issued 4 additional credits of Complimentary Lounge Access benefit. Validity of these new credits will be up to 19th January 2021
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
• Lounge can be accessed for maximum 2 hours per user per visit. Every 2 hours from end of 2nd hour onwards shall be charged as an additional visit per user which is to be borne by the member/ passenger.
• When a child under 12 (twelve) years is travelling as an Eligible Member / Passenger, the child must be accompanied by an adult and if that adult is not eligible for the Lounge access, the adult will be considered as an accompanying guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for an accompanying guest.
• When a child (2 years and above) is travelling with an adult who is an Eligible Member / Passenger, the child will be considered as a guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for a guest.
• Infants (up to 2 years) are permitted Lounge access accompanied by/with an Eligible Member or Passenger and will not be considered as a guest.
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first

Discount on Excess Baggage

• Discount on Excess Baggage means waiver/discount on Excess baggage charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
• This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
• The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
• Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
  • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
• Once selected, this benefit cannot be reversed or changed during its validity
• The benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
• The benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
• Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
• This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
• Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Discount on Excess Baggage benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 1 credit of Discount on Excess Baggage of INR 375. Validity of this credit is for 13 months up to 13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Discount on Excess Baggage of INR 750. Validity of these new credits will be up to 19th January 2021
• This benefit must be utilized on bookings with travel date within the validity of the benefit
  • E.g.: If 1 credit of Discount on Excess Baggage of INR 375 is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
• If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
• In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
  • E.g.: If 1 credit of Discount of Excess baggage of INR 375 is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
• No InterMiles will be accrued on utilization of the Discount of Excess Baggage benefit

Complimentary Fuel

• Complimentary Fuel benefit means additional InterMiles being credited to the Member’s Account which can only be redeemed for purchase of standard fuel (excluding any other purchases) at select Indian Oil petrol pumps
• This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
• The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
• Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
  • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
• Once selected, this benefit cannot be reversed or changed during its validity
• Miles under this benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
• The Miles credited on account of this benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
• This benefit can be utilized in a single transaction or across multiple transactions
• This benefit can be utilized only by the Member
• At the time of purchasing the fuel to utilize the Member must choose the payment option as ‘Pay by Miles’ and complete the transaction by providing the OTP sent to the registered mobile no. in the Member’s Account
• At the time of redemption, InterMiles credited into the Member Account for this benefit will be redeemed first before any other accrued InterMiles are utilized for such a redemption
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Fuel credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2000 InterMiles for use against Complimentary Fuel benefit. Validity of these credits is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is credited with an additional 5000 InterMiles of Complimentary Fuel benefit. Validity of these new credits will be up to 19th January 2021
• In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first

Discount on Hotel Booking

• Discount on Hotel Bookings means discount codes being provided to the Member for use when booking Hotel stays through www.intermiles.com
• Discount on Hotel Booking will be available as a benefit from 1st December
• This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
• The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
• Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
  • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
• Once selected, this benefit cannot be reversed or changed during its validity
• The benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
• The benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
• More than 1 discount code cannot be applied on the same booking
• Each voucher will enable a Gold Tier Member to enjoy a discount of INR 1,000 on a minimum spend of INR 8,000 and a Platinum Tier Member to enjoy a discount of INR 2,000 on a minimum spend of INR 12,000
• This benefit can be utilized by the Member for any guest (self or any other guest not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
• This benefit is only available for hotel bookings made on www.intermiles.com through InterBook
• If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Hotel Discount benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
  • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2 Hotel Discount vouchers of INR 1000 each. Validity of these vouchers is for 13 months up to 13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is issued 2 additional vouchers of INR 2000 each. Validity of these new vouchers will be up to 19th January 2021
• This benefit must be utilized on bookings with stay date within the validity of the benefit
  • E.g.: If Discount Voucher is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for hotel stay (check-in / check-out) between 1st January 2020 to 31st January 2021
• If the Member cancels the stay for which the discount voucher was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
• In an event of the hotel cancelling the stay due to which the benefit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the hotel) of such cancellation and on appropriate verification InterMiles will redeposit the voucher into the Member’s Account with same validity as at the time of issuance. Vouchers will be redeposited to the Account so long as they are within the validity of the same
  • E.g.: If a discount voucher is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with check-in date of 30th March 2020. In case the hotel cancels the stay on 15th March 2020, the voucher will be credited back to the Member’s Account with validity till 31st January 2021
• InterMiles accrual for hotel stays where such vouchers have been used will be as per the final amount paid and will be governed by the general Hotels terms & conditions mentioned here

Benefits Utilization Process:

How to use Complimentary Seat Select Benefit

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Click on ‘Book a flight’ in the ‘Complimentary Seat Select’ section. If the Member has already utilized the benefits, then the ‘Complimentary Seat Selection’ section will not be displayed; Member will need to view utilization of benefits under the ‘View Benefits History’ section
3. Upon clicking ‘Book a flight’ tab, Member will be redirected to the flight booking widget on the InterMiles homepage where Member can select either of the booking options to book a Flight on which they wish to use this benefit
4. On the ‘Review your booking’ page Members need to opt for the ‘Seat Select’ under the ‘Add Ons’ section and enter the number of credits to be utilized for the Flight. If Member has no available Seat Select benefit, then the ‘Complimentary Seat Select’ section will not be displayed. Member will, however, have the option to purchase seats
5. After selecting the number of credits to be used, Member needs to block specific seats for each passengers each segment mentioned in the booking
6. Upon selecting the seats, the benefit will automatically get applied to the seats in order of their selection
7. After selecting any other Add Ons that the Member may require, the Member needs to click on ‘Continue’ in the ‘Fare Details’ section from where they will be directed to the Payment page
8. On successful completion of payment, Member will receive the ticket which will reflect the benefits utilized and a separate e-mail will also be sent on the Member’s registered e-mail address detailing the benefits utilized
9. In case of any issues faced while utilizing this benefit, please refer to this benefit’s Terms and Conditions

Complimentary Meal Benefit

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Click on ‘Book a flight’ in the ‘Complimentary Meal’ section. If the Member has already utilized the benefits, then the ‘Complimentary Meal’ section will not be displayed; Member will need to view utilization of benefits under the ‘View Benefits History’ section
3. Upon clicking ‘Book a flight’ tab, Member will be redirected to the flight booking widget on the InterMiles homepage where Member can select either of the booking options to book a Flight on which they wish to use this benefit
4. On the ‘Review your booking’ page Members need to opt for the ‘Meals’ under the ‘Add Ons’ section and enter the number of credits to be utilized for the Flight. If Member has no available Meal benefit, then the ‘Complimentary Meal’ section will not be displayed. Member will, however, have the option to purchase meals
5. After selecting the number of credits to be used, Member needs to block specific meals for each passengers each segment mentioned in the booking
6. Upon selecting the meals, the benefit will automatically get applied to the meals in order of their selection
7. After selecting any other Add Ons that the Member may require, the Member needs to click on ‘Continue’ in the ‘Fare Details’ section from where they will be directed to the Payment page
8. On successful completion of payment, Member will receive the ticket which will reflect the benefits utilized and a separate e-mail will also be sent on the Member’s registered e-mail address detailing the benefits utilized
9. In case of any issues faced while utilizing this benefit, please refer to this benefit’s Terms and Conditions

Complimentary Lounge Access Benefit

At the time of booking

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Click on ‘Book a flight’ in the ‘Complimentary Lounge Access’ section. If the Member has already utilized the benefits, then the ‘Complimentary Lounge Access’ section will not be displayed; Member will need to view utilization of benefits under the ‘View Benefits History’ section
3. Upon clicking ‘Book a flight’ tab, Member will be redirected to the flight booking widget on the InterMiles homepage where Member can select either of the booking options to book a Flight on which they wish to use this benefit
4. On the ‘Review your booking’ page Members need to opt for the ‘Lounge Access’ under the ‘Add Ons’ section and enter the number of credits to be utilized for the Flight. If Member has no available Lounge Access benefit, then the ‘Complimentary Lounge Access’ section will not be displayed. Member will, however, have the option to purchase Lounge
5. After selecting the number of credits to be used, Member needs to select Lounge for each passengers each segment mentioned in the booking
6. Upon selecting the Lounge, the benefit will automatically get applied to the Lounge in order of their selection
7. After selecting any other Add Ons that the Member may require, the Member needs to click on ‘Continue’ in the ‘Fare Details’ section from where they will be directed to the Payment page
8. On successful completion of payment, Member will receive the ticket which will reflect the benefits utilized and a separate e-mail will also be sent on the Member’s registered e-mail address detailing the benefits utilized
9. In case of any issues faced while utilizing this benefit, please refer to this benefit’s Terms and Conditions

Complimentary Excess Baggage

Benefit Selection:

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Under ‘My Benefits’, Member needs to opt for ‘Complimentary Excess Baggage’ from the list of variable benefits available
3. On selecting the benefit, Member needs to confirm the selection to add the benefit to the Member’s Account

Benefit Utilization

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Click on ‘Book a flight’ in the ‘Complimentary Excess Baggage’ section. If the Member has already utilized the benefits, then the ‘Complimentary Excess Baggage’ section will not be displayed; Member will need to view utilization of benefits under the ‘View Benefits History’ section

Complimentary Cancellation on Award Flights

1. To avail of the benefit the Member needs to contact the InterMiles Service Centre through the registered mobile number or e-mail address at least 72 hours prior to departure
2. To place the cancellation request over an e-mail, Member needs to write to redemptions@intermiles.com, and provide the following details - JP Booking ID, PNR, flight details, sector and passenger name
3. Upon successful profile verification, the InterMiles Service Centre will cancel the sector as requested by the Member and initiate the redeposit of InterMiles into the Member’s Account and an e-mail and SMS confirmation will be sent to the Member on their registered contact details
4. 50% of the InterMiles redeemed will be redeposited to the Member’s Account within 48 hours of the Member placing the request to cancel the travel
5. Convenience Fee will not be refunded to the Member on utilization of Complimentary Cancellation on Award Flights benefit

How to use Fuel Benefit on Indian Oil Petrol Pump

Benefit Selection:

1. Login to your Account, proceed to ‘My Account’ and click on ‘My Benefits’
2. Under ‘My Benefits’, Member needs to opt for ‘Complimentary Fuel’ from the list of variable benefits available
3. On selecting the benefit, Member needs to confirm the selection to add the benefit to the Member’s Account

Benefit Utilization

1. Member can utilize the benefit at select India Oil petrol pumps
2. At the time of purchasing the fuel to utilize the Member must choose the payment option as InterMiles redemption and complete the transaction by providing the OTP sent to the registered mobile no. in the Member’s Account
3. At the time of redemption, InterMiles credited into the Member Account for this benefit will be redeemed first before any other accrued InterMiles are utilized for such a redemption
4. In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first

Variable Benefits Selection

1. Click on ‘Login’ button and login to your Account
2. After successful login proceed to My Account and click on ‘My Benefits’
3. Under ‘My Benefits’, Member needs to select the variable benefit
4. On selecting the benefit, a pop-up will appear. Please click on ‘Add to My Benefits’ to confirm the selection.
5. On selection, the variable benefit will be shown as part of the ‘Available Benefits’. Member can use the selected variable benefit from the ‘Available Benefits’ section
6. Please note, once the Member has selected a variable benefit, it cannot be reversed. Validity of variable benefit is basis tier validity and not basis the date of benefit getting selected by the Member.