Covid19 Air Travel COVID 19 state-wise regulations, Air Travel Guidelines| InterMiles

Air Travel Guidelines

Travel Checklist

Updated: April 15, 2021 *

Here are some important things to keep in mind when travelling. Passengers are requested to check airport specific guidelines and the guidelines of the state that they’re travelling to:

Negative RT-PCR Certificates

Some states may require passengers to carry negative RT-PCR reports. Please check before travelling.

Thermal Checking

Passengers are advised to cooperate with Airport authorities for the safety of others & themselves.

Mandatory Health Declaration

Passengers must present a self declaration form or the Arogya Setu App to certify their health status.

Mandatory Protective Gear

Passengers must wear face masks before they enter the airport and throughout their journey thereafter.

Mandatory Web Check-In

Passengers must check in online and download their boarding pass as well baggage tags.

Reporting Time

Passengers must arrive at the airport at least two hours prior to departure. Late arrivals will not be entertained.

Baggage Limitation

Each passenger is allowed one check-in bag and one small carry-on item. No excess baggage will be permitted.

No Meals on Board

Meals will not be served on board the flight. Passengers may only carry dry packaged food.

Ground Transport

Passengers must travel only in authorized taxis / personal vehicles on their way to / from the airport.

Vulnerable Passengers

The elderly, pregnant women, and passengers with pre-existing health conditions are advised not to travel.

State Regulations

Updated: April 26, 2021 *

States and Union Territories have developed their own regulations with regards to institutional quarantine and at home isolation. Some states / UTs require additional documentation. Other information varies by state / UT.

Disclaimer: The information provided below is only for ready reference and convenience of our members and may not be exhaustive. We strongly recommend that you check the full text of the guidelines issued by the State Government or District Administration of cities of arrival and departure, before travelling.

A|B|C|D|G|H|J|K|L|M|N|O|P|R|T|U|W

Andaman and Nicobar

Required Documents

All passengers must download Aarogya Setu App
All Incoming passengers arriving into airport effective from 26th December 2020 onwards, shall have to mandatory carry RT-PCR negative test report issued from a ICMR approved lab, subject to condition that RT-PCR test should have been taken within 48 hours prior to commencement of journey.
Any passenger arriving without RT-PCR negative test report will be deported on the same flight.

Quarantine Regulations

Thermal screening will be done for all passengers
Passengers carrying RT-PCR report NOT older than 48hrs from departure can proceed with onward journey
No institutional or home quarantine for passengers with negative RT-PCR test report.

Other Guidelines

Travel to North, Middle & Little Andaman Island is not permitted for tourism purpose till further orders

Andhra Pradesh

Required Documents

All passengers are required to register themselves on Spandana website www.spandana.ap.gov.in
All passengers must download Aarogya Setu App.

Other Guidelines

Thermal screening shall be done for all passengers.

Assam

Required Documents

Passengers travelling to Assam from Mumbai and Karnataka are required to carry negative RT-PCR certificates with them.
All passengers must fill Health Declaration form prescribed by state to upon arrival.
All passengers must download Aarogya Setu App.

Quarantine Regulation

Thermal screening will be conducted upon arrivals
COVID swab test will be conducted upon arrivals. Antigen test available in GAU.
Passenger with Valid Return ticket within 24 hours are exempted from Quarantine GAU
For GAU, since Antigen test is available, following shall be the steps for arriving passengers from other states.

-If the test result is positive, the passenger will be moved to COVID facility for further processing.

-If the results are negative, swab test will be done & sent for RT-PCR COVID19 test also. The passenger will be allowed to proceed and Home quarantine for 05 days within which RT-PCR results will be shared.

-Passengers not willing to quarantine can avail the RTPCR results within 60 mins by paying 2200/- INR.Please visit State Government’s website for detailed Quarantine Regulations.

-If the passenger does not wish to Home quarantine, district administration will facilitate the quarantine option in a hotel. The expenses will need to be paid by the passengers.

Exception to Quarantine and COVID test:

-Foreign diginitary / diplomats belonging to any embassy or diplomatic mission in India on an official visit.

-Officials of multilateral funding agencies like world bank, ADB, JICA e.t.c on an official visit.

-Officials of investigation / intelligence/ agencies such as NIA, CBI, ED, IB on an official visit covert visit.

-Official of income tax on an official visit.

-Passengers returning back to state within 24 hours of departure.

-Asymptomatic Child below 10 years. However, parents may opt for test at designated COVID 19 test centers.

-Persons who have undergone COVID 19 RTPCR test from ICMR approved centers not before 72 hrs of their arrival at GAU and their results are negative.

-Pregnant Women

-Elderly passenger above 75 years

-Person due to attend funeral of immediate relation.

Symptomatic Passenger shall undergo RT-PCR test also.

Please visit State Government’s website for detailed Quarantine Regulations

Other Guidelines

Thermal screening will be conducted upon arrivals
COVID swab test will be conducted upon arrivals. Antigen test available in GAU.
Passengers further travelling to other destinations will be transported to respective district & processed as per the State policy
Passengers opting for connecting flights must ensure it doesn’t involve night halt. Failure to do so may result in quarantine for a specific period before commencing onward journey
All passengers travelling in capacity of military or para military personnel on official duty will be allowed to directly travel to their respective cantonment/ camp where they will be quarantined.

Bihar

Quarantine Regulations

There is no mandatory quarantine for travellers, however, it is advisable to self-monitor.

Other Guidelines:

All passengers would be required to undergo screening upon arrival.
All passengers must download the Aarogya Setu App

Chandigarh

Required Documents

Passengers will have to submit the health declaration form upon arrival
All passengers must download Aarogya Setu App
All passenger must register on COVA Punjab App before commencing their journey

Quarantine Regulations

Thermal screening will be done for all passengers
No quarantine required

Other Guidelines

COVID-19 tests shall be performed on random basis for all passengers travelling to Punjab
Thermal screening will be done for all passengers

Chhattisgarh

Required Documents

It’s NOT mandatory to apply for e-pass.

Quarantine Regulations

ONLY for symptomatic passengers, institutional quarantine till the test results are available.

Other Guidelines

Health Profiling will be conducted upon arrivals

Dadra and Nagar Haveli & Daman and Diu

Quarantine Regulations

Passengers must give an undertaking on the portal that they will undergo mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost followed by 7 days of isolation at home with proper self-monitoring of health.
Passengers shall be exempted from quarantine if they produce COVID 19 negative test certificate issued by ICMR recognized lab, not older than 72 hours prior to the arrival in Diu.

Required Documents:

A self-declaration form stating that the passenger is free of Covid-19 or an Arogya Setu status update is required before boarding any flight. Those with 'Red' status on their Arogya Setu App cannot fly.

Other Guidelines

All passengers would be required to undergo screening upon arrival.
Passengers from Gujarat would be required to stay in a specified area at the airport and would be dropped off to the borders of the district. They would have to arrange for their transport from thereon. If required, they will be assisted by the district administration to contact the administration of their destination.

Specific Guidelines for Air Travel:

It is advisable that all passengers web check-in before arriving at the airport. Physical check-in has been suspended at most airports across the country temporarily.
Passengers arriving at the airport should always be wearing a mask.
Passengers will be thermally screened before entering the airport.
Passengers ought to time their entry into the airport 2 hours before departure (minimum). At most airports, the baggage drop off counters close about 60 minutes before departure.
No meals will be served on board due to safety concerns.
Only one check-in bag will be allowed.
No newspapers or magazines will be provided on board any flight.
The use of baggage trolleys will be minimised to ensure less number of touch point infections.
Passengers are requested to check the travel advisories and guidelines issued by their respective airports (departure and arrival) before travel.

Hotel Guidelines:

Hotels are now open, except for the ones located in containment zones, which shall remain closed until further notice.
According to Government issued advisories, those above 65 years of age and those with co-morbidities are strongly advised to avoid travel and hotel stays.
Those staying in hotels always have to wear a face mask and practice social distancing .
Online advance booking is mandatory and must be done at least 2 days before the date of arrival. This will help the administration maintain a list of visitors arriving in every hotel.

Delhi

Quarantine Regulations

COVID Test is not required
Thermal screening will be done for all passengers upon arrival
07 days of Home Quarantine. Constitutional & Govt. functionaries and their staff members are exempted from 7 days of home quarantine.

Required Documents:

All passengers must download Aarogya Setu App.

Other Guidelines

Thermal screening will be done for all passengers upon arrival.

Goa

Required Documents:

All passengers are required to download the Aarogya Setu App

Gujarat

Required Documents:

Effective 1st April 2021, all passengers entering Gujarat must carry their negative RT-PCR reports
All passengers must download Aarogya Setu App

Quarantine Regulations:

Asyptomatic passengers entering Gujarat will not be quarantined, however they will be permitted to go with advice that they will self-monitor their health for 14 days.

Other Guidelines

Thermal screening shall be done for all passengers

Haryana

Required Documents

All passengers need to download Aarogya Setu app

Quarantine Regulations

COVID Test is not required
Thermal screening will be done for all passengers upon arrival

Himachal Pradesh

Required Documents

All passengers must download Aarogya Setu App.

Quarantine Regulations

COVID Test is not required
Thermal screening will be done for all passengers upon arrival

Jammu and Kashmir

Required Documents

Passenger is required to fill up ICMR Health form on arrival
Passenger is required to undergo COVID-19 Test at the Airport
All passengers must download Aarogya Setu App

Quarantine Regulations

COVID-19 tests are mandatory for all passengers
No institutional quarantine now. Pax if tested positive will be sent for 14 days home quarantine.

Please visit State Government’s website for detailed Quarantine Regulations

Jharkhand

Other Guidelines

All passengers must download the Aarogya Setu App
Passengers are advised to self-monitor their health for 14 days
Thermal screening will be conducted for all passengers

Karnataka

Required Documents

Effective 21st Feb’21, it’s mandatory to carry negative RT-PCR test certificates, for passengers travelling from Maharashtra and Kerala, to be given permission to enter the state of Karnataka

Other Guidelines

No quarantine required

Kerala

Quarantine Regulations

All passengers entering Kerala are required to undergo 14 days of home quarantine
There will be no mandatory quarantine for those visiting Kerala on short term trips. They have to instead obtain an entry pass.

Required Documents

All passengers must download the Aarogya Setu App.
All passengers need to have a valid e-Pass, obtained from Covid19Jagratha portal.
Boarding pass would only be issued to passengers who produce a valid entry pass obtained from the Covid19Jagratha portal.
All passengers intending to visit any other State or UT after entering Kerala shall be required to have the entry pass for Kerala and the State or UT s/he intends to visit.

Other Guidelines

Thermal screening shall be done for all passengers
COVID test for symptomatic passengers.

Ladakh

Quarantine Regulations

7 days of home quarantine is mandatory for all incoming passengers who plan to stay more than O7 days in Ladakh.
Passengers staying for less than 05 days, must carry a Covid-19 negative certificate using RT-PCR Test, no later than 48 hours before their arrival in Ladakh from ICMR approved Test laboratories to avoid quarantine.

Required Documents

Passengers must provide valid contact and address details of their stay in Leh.
They should also install Aarogya Setu app in their phones.

Other Guidelines

Thermal screening will be done for all incoming and outgoing passengers as well as staff.
Medical camps will be set up at the airport with ambulances on standby.
Mandatory Rapid Antigen Test will be performed on all incoming passengers. If found positive, they will be sent for institutional quarantine from the airport.

Lakshadweep

Quarantine Regulations

All travellers arriving through Agatti Airport must quarantine for 14 days at Cochin and then again go for 14 days of quarantine after reaching Agatti.

Madhya Pradesh

Required Documents

All passengers must download Aarogya Setu App
All passengers are required to download the Indore 311 App & do a self-registration before arrival.

Other Guidelines

Undertaking will be taken for Home Quarantine for 14 Days in case passengers develops COVID symptoms.
All passenges are required update their health status on Indore 311 App for next 14 days.
For business travelers there is no restriction if staying less than 3 days. While exiting the airport passengers need to inform admin official about the short stay.
Thermal screening is done for all passengers

Maharashtra

Required Documents

Negative RT-PCR report, of sample collected within 72 hours before the scheduled time of landing, is mandatory for passengers travelling from Rajasthan, Goa, Gujarat and Delhi NCR & Kerala (Kerala added eff. 14th Feb 21) to Maharashtra. Passengers not having the RT-PCR test reports will have to compulsorily undergo RT-PCR tests at concerned airports at their own costs
All passenger to download Aarogya Setu app & furnish declaration
Passengers to submit Health declaration form on arrival

Quarantine Regulations

No quarantine & hand stamping for asymptomatic passenger
Symptomatic passengers shall be sent to the nearest COVID care center

Other Guidelines

Thermal screening will be conducted for all passengers

Manipur

Required Documents

All passengers arriving into Manipur must apply for e-pass to the Deputy Commissioner of their home district at least 2 days in advance.
All passengers must download Aarogya Setu App

Other Guidelines

Passengers arriving with a valid e-pass will be allowed to leave the airport to report to the centers designated by the DC of home districts
Passengers arriving without e-pass will be ferried by MST buses for reporting to the HRD academy or any other centers designated by the DC of home district.
Thermal screening will be conducted for all passengers

Meghalaya

Quarantine Regulations

RT-PCR test for all arriving passengers on chargeable basis in case passenger is not carrying a negative COVID-19 report on arrival (not earlier than 72 hours prior to arrival).
If tested positive, passengers will be transferred to COVID facility for further processing.

Required Documents

All passengers must download Aarogya Setu App
All passengers must register on the State portal to generate a unique e-invite http://meghalayaonline.gov.in/covid/testing.htm
E-invite can also be generated on Meghalaya Tourism App.
Both e-invite & COVID negative report (not earlier than 72 hours of arrival) are MANDATORY for entry into Meghalaya state

Other Guidelines

RT-PCR test for all arriving passengers.
All passengers must apply online to hire pick up from the airport using unique reference ID on state portal http://meghalayaonline.gov.in/covid/login.htm

Mizoram

Quarantine Regulations

Passengers can choose in between 14 days of institutional quarantine or 14 days of home quarantine, provided passengers can clear the Rapid Antibody Test

Required Documents

Self- declaration form to be taken from arriving passenger
Health status to be certified on Aarogya Setu App before departure.
It is mandatory for all passengers to have the m-pass, which can be found here: https://mcovid19.mizoram.gov.in/

Other Guidelines

Passenger need to register themselves on the state website for the quarantine options: https://mcovid19.mizoram.gov.in/
Thermal screening will be done for all passengers
Passengers with valid m-pass will be allowed to board the flights for Aizawl

Nagaland

Quarantine Regulations

All passengers have to undergo 7 days of institutional quarantine, followed by 14 days of home quarantine after that
The following passengers can be exempted from institutional quarantine, but will have to undergo 28 days of home quarantine with active surveillance

-Person above the age of 60 years,

-Children & parents of children 10 years & below

-Pregnant women & accompanying spouse

Required Documents

All passengers must have the Aarogya Setu App.

Other Guidelines

Thermal screening will be done for all passengers

Odisha

Required Documents

All passengers must have the Aarogya Setu App.

Other Guidelines

Thermal screening will be done for all passengers
Mandatory Antigen test for all passengers above the age of 55 years.

Punjab

Required Documents

Before boarding, passenger to register on COVA Punjab app, the registration will be checked for each passenger.
All passengers must download the Aarogya Setu App.

Quarantine Regulations

Thermal screening will be conducted for all passengers
No quarantine for domestic passengers

Other Guidelines

COVID-19 test shall be performed on random basis
Thermal screening will be conducted for all passengers

Rajasthan

Required Documents

All passengers must download Aarogya setu App
All passengers must submit Self-Health Declaration and go through screening process.
Passengers travelling from Maharashtra and Kerala to Rajasthan need to carry a negative RT-PCR certificate to be given permission to enter the state.

Quarantine Regulations

14 days of voluntary Home Quarantine for all passengers
Symptomatic passengers shall be isolated and taken to nearest health facility

Other Guidelines

Thermal screening shall be done for all passengers
COVID test shall be done for all symptomatic passengers.

Tamil Nadu

Quarantine Regulations

07 days of Home Quarantine & 07 days of self-monitoring for all passengers arriving into Tamil Nadu from Maharashtra & Kerala.
14 days of self-monitoring for all passengers arriving into Tamil Nadu from other states/UT.
Business travelers coming to Tamil Nadu for short stay (less than 72 hours) are exempted from home quarantine. Not applicable for passengers arriving into CJB.
Symptomatic passengers will be required to go for Institutional Quarantine till the time COVID test results are available, at the discretion of Health Officials. Post which they will be required to complete remaining period of Home Quarantine

Required Documents

No COVID Testing for passengers arriving from other airports in Tamil Nadu, other states & UTs
COVID Testing will be done to only symptomatic persons coming from Maharashtra & Kerala
All passengers must have the Aarogya Setu App on their devices

Other Guidelines

Thermal screening shall be done for all passengers
For passenger arriving in CJB, following shall apply
-It is mandatory for all passengers arriving in CJB to have Auto E-Pass & also carry a negative RT-PCR report not earlier than 72 hours. RT-PCR timeline starts from the swab collection time. The same is not applicable for passengers arriving from Karnataka, Andhra Pradesh & Puducherry)

-Incase the passenger arrives without RT-PCR report, COVID testing shall be done free of cost at the airport and the passengers shall be released after sample is taken. Further action will be taken basis the test result.

-Customers who undergo test on arrival and are:

1. Found to be positive and symptomatic – will be taken to hospital isolation.

2. Found to be negative and asymptomatic – will have to undergo for self-monitoring for 14 days.

3. Found to be negative and symptomatic – will be taken to hospital isolation and decided based on Medical Opinion

Telangana

Quarantine Regulations:

All passengers will have to undergo thermal screening
No quarantine for domestic passengers

Tripura

Required Documents

All passengers must download the Aarogya Setu App

Quarantine Regulations

COVID test shall be done for all arriving passengers. The test will be done by state health officials & passengers do not need to pay for the swab test.
Thermal screening shall be done for all passengers.
All Symptomatic passenger shall undergo 14 days Quarantine.
Asymptomatic passengers are exempted from quarantine.

Other Guidelines

Passenger going to Bangladesh will be via Akhaura check-post will be transported via special transport on payment basis.

Uttar Pradesh

Quarantine Regulations

All passengers entering Uttar Pradesh for long-term stays would have to undergo a mandatory 14-day home quarantine.
Passengers exiting Uttar Pradesh within 7 days of arrival shall be exempted from mandatory quarantine subject to validation of return/onward travel.
International passengers will have to undergo 7 days of institutional quarantine, followed by 7 days of home quarantine

Required Documents

Passenger will need to register state website before they exit the arrival hall: https://reg.upcovid.in or by calling at 1800-180-5145
Passenger coming for short duration (< 7days) & travelling to some other destination will have to submit their travelling details & will be exempted from quarantine measures.

Other Guidelines

All passengers must download the Aarogya Setu App.
All passengers entering Uttar Pradesh for a stay of less than a week or transiting, do not need to undergo home quarantine. However, they would not be allowed to enter areas marked as hotspots.
All passengers will have to undergo thermal screening

Uttarakhand

Quarantine Regulations

No quarantine for travelers coming to Uttarakhand with stay less than 7 days. Visitors will provide residence/stay address to authorities.
Home quarantine for visitors coming for more than 7 days.
10 days of Institutional quarantine for Army & paramilitary personal.
Govt official from state & center, Judges of Supreme & High court and other judicial officers, MP’s & MLA of Utarakhand & support staff are exempted from quarantine.
All passengers will be exempted from home quarantine if they arrive with RT-PCR/TrueNAT/CBNAAT/Antigen test with negative report not more than 96hrs before arrival. This is not mandatory.
If the passenger is found positive necessary protocols laid down by state authorities will be followed.
COVID Test will be done (free of cost) for passengers arriving from Delhi. Passengers with positive COVID result will be sent to quarantine center for further processing.

Required Documents

Prior to their travel, all visitors to the state are required to register themselves on the Smart City web portal: http://smartcitydehradun.uk.gov.in/. Registration documents will be verified at the border check posts.
All visitors must download the Arogya Setu app and update their medical information on it.

Other Guidelines

Thermal screening shall be conducted for all passengers.
Official of Uttarakhand on return to state after 5 days shall get the COVID-19 test done.

West Bengal

Required Documents

All passengers must download Aarogya Setu App
All passengers must fill up and submit the declaration form using Sandhane App developed by H&FW Department West Bengal.
App can be downloaded through this link http://74.50.58.66/systems/Sandhane/1.2/Sandhane_Gen.apk
Effective 27th February'21 12 PM, passengers traveling from Maharashtra, Kerala, Karnataka and Telangana to West Bengal, would need a negative RT-PCR certificate to be given permission to enter the state.
Effective 26^th April’21, passengers travelling from Delhi, Uttar Pradesh, Madhya Pradesh, Gujarat and Chhattisgarh are required to carry a negative RT-PCR certificate to be allowed entry into the state.

Quarantine Regulations

14 days of Self-monitoring for all asymptomatic passengers is advised.
For symptomatic passengers, the Health Authorities will decide the Quarantine requirement on case basis

Other Guidelines

Thermal screening shall be done for all passengers
Symptomatic passengers shall be taken to nearest facility for COVID test

Safety Protocols

LOUNGE POLICIES AND MEASURES

Our lounge partners are taking steps to ensure your safety and comfort during this time.

Travel and Food Services Lounges

Travel and Food Services Lounges

TFS lounges are available at the below airports:

City	Airport name
Goa	Dabolim Goa International Airport
Bangalore	Kempegowda International Airport
Mumbai	Santacruz Airport
Mumbai	Chhatrapati Shivaji International Airport
Nagpur	Dr.Babasaheb Ambedkar International Airport
Chennai	Chennai International Airport
Kolkata	Netaji Subhas Chandra Bose International Airport

Meals offered at the lounges:

As per the Government of India’s directives, TFS lounges will be offering a set menu with take away boxes at the lounges to guests. One box per guest will be offered.

Please find below a sample of options that will be served. Beverages such as tea, coffee, water, etc. will also be available.

BREAKFAST	LUNCH / DINNER
IDLI	VEG BIRYANI
SAMBAR	CHICKEN BIRYANI
VEN PONGAL	RAITHA
BOILED EGG	GREEN SALAD
RAWA KESARI	GULAB JAMUN
PLAIN PARATHA	BIRYANI SALAN
TOMATO CHUTNEY/ MINT CHUTNEY
VEG KORMA

Breakfast and lunch/dinner available all day

The above is for representational purposes only and the offering may vary from location to location.

Safety measures: Staff :

The staff has been extensively trained on guidelines and protocols to follow, specific to COVID-19.
They will be regularly checked for body temperature.
They will also have to fill the self-declaration form prior to commencing work and are obligated to report illness, if any, after commencing work.
They have been trained to follow respiratory hygiene and maintain social distancing norms.
It is compulsory for the staff to follow a strict dressing code such as wear a mask, face shield, gloves, hair net and uniform. They also have to adhere to the “No jewelry” policy.
They have been trained on local emergency response plan, asked to follow post COVID operation protocol and made aware of zero deviations requirements.

Safety measures: Food preparation

All measures have been taken to ensure that the kitchens are sanitized, fumigated and deep-cleaned before starting food preparation in them. They have been sanitized and fumigated by an approved third-party agency.
Inside the kitchen, there is a dedicated hand-wash and a sanitizer station. To ensure that the staff washes their hands regularly, there is an alarm facility which will remind them to wash their hands frequently.
There will be regular usage of food-grade gloves, which will be disposed when soiled
There is a strong emphasis on ensuring cleanliness, for which the staff has been instructed to Clean As They Go. There will also be frequent cleaning and disinfection of the workplace areas, food surfaces, other touchpoints that come in contact very frequently such as chiller doors, counters, etc. There will be dedicated staff to clean and disinfect regularly.
Strict food safety practices will also be followed such as maintaining records of cooking temperatures, sanitization, storage temperatures, etc.
The staff in the kitchen will be working in batches or in working groups, to ensure social distancing is practiced appropriately.

Safety measures: Lounge areas

Deep-cleaning, disinfection and pest control have been done by an approved third-party agency.
All counters have hand sanitizers, which will be regularly replenished.
Guests are to maintain a distance of at least 1 meter from one another, and stand only in marked areas, whenever needed. They will be requested to sanitize their hands before entering the lounge.
All guests will undergo temperature checks, before entering the lounge area. They will be encouraged to self-declare any symptoms of respiratory illness at the reception counter, while check-in. Any guest with a temperature of 37.5°C or above will not be allowed entry inside the lounge, for the safety and comfort the staff and other fellow passengers. Such a guest will be directed to the airport medical facility, to undergo medical check-ups.
All common reading material will be removed from the lounge, to ensure safety.
The staff will wash after every 30 minutes and sanitize their hands after every transaction. The guests will be encouraged to do the same.
All touchpoints with high rate of contact such as POS counter, card machine, etc. will be sanitized after every 1 hour and the area will be cleaning every 2 hours.
The lounge will be cleaned and sanitized regularly, as per a set schedule to ensure maximum safety. Guests are requested to kindly cooperate during this process.
There will be Hygiene Ready Reckoners available at each lounge.
No exchange of physical cards will be allowed for lounge access, only digital data will be maintained.
All guests will be requested to show relevant documents for verification, along with their boarding passes.
All guests will be encouraged to spray disinfectants on their cabin baggage, before entering the lounge.

Plaza Premium Lounges
Plaza Premium Lounges Content

Plaza Premium Lounges are available at the below airports:

City Airport name

Delhi

Indira Gandhi International Airport

Ahmedabad

Sardar Vallabhbhai Patel International Airport

Hyderabad

Rajiv Gandhi International Airport

Healthy and Safety Measures:
1. There will be a dedicated exclusive Health Desk for regular monitoring of staff and guests.
2. Both the staff and the guests will be checked for their temperature before entering the lounge.
3. There will be isolation rooms with intensified hygiene measures for those who show symptoms of a respiratory illness.
4. It is mandatory to wash and sanitize hands after every 30 minutes.
5. There will be easily accessible hand sanitization stations at various locations within the lounge.
6. There will be various Critical Control Points that will be intensively audited by the lounge’s Designated Hygiene Team.
Guest Contact & Norms to Ensure Safety and Cleanliness:
1. The seating capacity will be reduced by 50% to ensure that social distancing is appropriately followed.
2. It will be mandatory for the staff to wear gloves, 3-ply face masks and face shields.
3. There will be thorough cleaning and sanitization of all guest areas, kitchen, and back-office areas every 2 hours. Guests are requested to kindly cooperate during this process.
4. The reception areas have been re-modelled to reinstate social distancing.
Food Safety:
1. There will be allocated Service Ambassadors for tables service pre-plated food to avoid cross-contamination.
2. Boosting the use of disposable, bio-degradable crockery, and cutlery.
3. The staff has been trained to conform to the enhanced HACCP’s hygiene guidelines, for food preparation.
4. The staff will be regularly trained as per the protocol prescribed by the Government of India for personal hygiene and COVID-19.

AIRLINE SAFETY MEASURES

Airline Policies

If your booking is impacted as a result of the COVID-19 travel restrictions/ guidelines, please follow the below mentioned steps for further action on your booking.

-Check the latest COVID policy for the airline you were travelling with on the airline website.

- If the airline is offering a full refund then,

Click here https://flights.intermiles.com/managebooking
Under Claim refund, Choose flight cancelled by the airline.
Select the passengers & segments
Review the Applicable refund details and submit the cancellation request.
Please note: Refund timelines in situations like this are dependent on the airlines. No sooner will the airline process the refund, InterMiles will process the same to the source of payment within 7-10 working days. The convenience fee is non-refundable.

-If the airline is allowing booking amendments to a later date then Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com) and provide

InterMiles Booking Reference
Name of passenger/s that need to be re-accommodated
New Date of travel
Origin / Destination
Please place your request for revised travel plans at least 2 weeks in advance to give us sufficient time to liaise with our Trade partner and the airline for changes basis availability.

Indigo

Visit https://www.goindigo.in/information/corona-virus-travel-restrictions.html to review the airline’s refund and cancellation policies
SpiceJet

Visit https://www.spicejet.com/covid19.aspx to review the airline’s refund and cancellation policies
Air India & Air India Express

Review the advisory shared by Air India here or visit http://www.airindia.in/Refunds-related-and-Travel-Waiver.htm to review their refund and cancellation policies
Go Air

Visit https://www.goair.in/travel-information/covid-19-updates/ to review the airline’s refund and cancellation policies
Air Asia

Visit https://www.airasia.co.in/content/air-asia/en/customer-support-home to review the airline’s refund and cancellation policies
Vistara

Visit https://www.airvistara.com/in/en/coronavirus-update to review the airline’s refund and cancellation policies

Credit Shell Utilization

If the airline has issued a credit shell, you can use it to make a new booking. Airline policies are outlined above.

HOW TO USE YOUR CREDIT SHELL

Retrieve your original booking here (You will need your booking ID and the contact details used during booking).
Enter your intended booking details in the form provided and submit your request.
An agent will reach out to you to confirm your booking details.

* Note: These guidelines will continue to evolve.

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