Updated: April 15, 2020 *
Here are some important things to keep in mind when travelling. Passengers are requested to check airport specific guidelines and the guidelines of the state that they’re travelling to:
Some states may require passengers to carry negative RT-PCR reports. Please check before travelling.
Passengers are advised to cooperate with Airport authorities for the safety of others & themselves.
Passengers must present a self declaration form or the Arogya Setu App to certify their health status.
Passengers must wear face masks before they enter the airport and throughout their journey thereafter.
Passengers must check in online and download their boarding pass as well baggage tags.
Passengers must arrive at the airport at least two hours prior to departure. Late arrivals will not be entertained.
Each passenger is allowed one check-in bag and one small carry-on item. No excess baggage will be permitted.
Meals will not be served on board the flight. Passengers may only carry dry packaged food.
Passengers must travel only in authorized taxis / personal vehicles on their way to / from the airport.
The elderly, pregnant women, and passengers with pre-existing health conditions are advised not to travel.
Updated: May 17, 2021 *
States and Union Territories have developed their own regulations with regards to institutional quarantine and at home isolation. Some states / UTs require additional documentation. Other information varies by state / UT.
Disclaimer: The information provided below is only for ready reference and convenience of our members and may not be exhaustive. We strongly recommend that you check the full text of the guidelines issued by the State Government or District Administration of cities of arrival and departure, before travelling.
-Residents of North Eastern States other them Assam who are arriving in any airport in Assam from outside the state and are directly travelling onwards to any other Norther Eastern States shall be exempted from on arrival testing provided they are able to produce proof of address in the North Eastern States and are asymptomatic
-All Transit passengers of Intra Assam and Inter North Eastern States shall be exempted from on arrival testing provided they are able to produce proof of address in the North Eastern States and are asymptomatic
-Government officials and those travelling due to medical reasons and family bereavement shall exempted from mandatory quarantine
-Children below 12 years are exempted from RT-PCR test
-Constitutional, government functionaries and their staff members do not have to undergo institutional quarantine. Though they must self-monitor their health for 14 days.
-Travellers who have a negative RT-PCR report (not older than 72 hours) or a COVID vaccination certificate (two doses) can either home quarantine for 7 days or opt for paid quarantine.
-This quarantine rule does not apply to anyone from Andhra/ Telangana who transits through Delhi NCT without disembarking from the vehicle.
-Travellers travelling from Andhra Pradesh and Telangana to other states through NCT of Delhi by air/train shall home quarantine for 14 days. This can be reduced to 7 days in case they produce a COVID negative certificate or COVID vaccination certificate (both doses).
-Those who are residents of Goa.
-Persons entering for work or medical emergencies.
-Srinagar: for Defense Personnel
-Jammu: for Defense Personnel arriving to join duty
-Passengers who have a return journey within 72Hours from the arrival into the state of Jharkhand.
-Airline Personnel
-Passengers passing through the state during interstate movement.
-Government of India officials on official duty
-Passengers who undertake daily interstate travel for purpose of mining/industrial/agriculture/health care related activities.
-Shall mandatorily undergo RAT test upon arrival at their own cost
-If the test result of the RAT test is positive, the passenger will have to undergo home isolation or get admitted in private hospital or Government Health Institution depending on his/her medical condition
-If the test result of the RAT test is negative, the passenger will have to undergo RT-PCR at the airport itself. The cost of the RT-PCR test shall be borne by the passenger themselves
-Asymptomatic travellers need not quarantine.
-Symptomatic travellers must undergo COVID tests and then proceed for home quarantine.
Our lounge partners are taking steps to ensure your safety and comfort during this time.
Travel and Food Services Lounges
TFS lounges are available at the below airports:
City | Airport name |
---|---|
Goa |
Dabolim Goa International Airport |
Bangalore |
Kempegowda International Airport |
Mumbai |
Santacruz Airport |
Mumbai |
Chhatrapati Shivaji International Airport |
Nagpur |
Dr.Babasaheb Ambedkar International Airport |
Chennai |
Chennai International Airport |
Kolkata |
Netaji Subhas Chandra Bose International Airport |
Meals offered at the lounges:
As per the Government of India’s directives, TFS lounges will be offering a set menu with take away boxes at the lounges to guests. One box per guest will be offered.
Please find below a sample of options that will be served. Beverages such as tea, coffee, water, etc. will also be available.
BREAKFAST | LUNCH / DINNER |
---|---|
IDLI |
VEG BIRYANI |
SAMBAR |
CHICKEN BIRYANI |
VEN PONGAL |
RAITHA |
BOILED EGG |
GREEN SALAD |
RAWA KESARI |
GULAB JAMUN |
PLAIN PARATHA |
BIRYANI SALAN |
TOMATO CHUTNEY/ MINT CHUTNEY |
|
VEG KORMA |
|
Breakfast and lunch/dinner available all day
The above is for representational purposes only and the offering may vary from location to location.
Safety measures: Staff :
Safety measures: Food preparation
Safety measures: Lounge areas
Plaza Premium Lounges Content
Plaza Premium Lounges are available at the below airports:
City | Airport name |
---|---|
Delhi |
Indira Gandhi International Airport |
Ahmedabad |
Sardar Vallabhbhai Patel International Airport |
Hyderabad |
Rajiv Gandhi International Airport |
Healthy and Safety Measures:
Guest Contact & Norms to Ensure Safety and Cleanliness:
Food Safety:
If your booking is impacted as a result of the COVID-19 travel restrictions/ guidelines, please follow the below mentioned steps for further action on your booking.
-Check the latest COVID policy for the airline you were travelling with on the airline website.
- If the airline is offering a full refund then,
-If the airline is allowing booking amendments to a later date then Contact InterMiles (Phone:+91 842289 3333 / Email : memberservices@intermiles.com) and provide
Visit https://www.goindigo.in/information/corona-virus-travel-restrictions.html to review the airline’s refund and cancellation policies
SpiceJet is offering free date change for COVID-19 Positive Passengers – click here for more information
Visit https://www.spicejet.com/covid19.aspx to review the airline’s refund and cancellation policies
Review the advisory shared by Air India here or visit http://www.airindia.in/Refunds-related-and-Travel-Waiver.htm to review their refund and cancellation policies
Visit https://www.goair.in/travel-information/covid-19-updates/ to review the airline’s refund and cancellation policies
Visit https://www.airasia.co.in/content/air-asia/en/customer-support-home to review the airline’s refund and cancellation policies
Visit https://www.airvistara.com/in/en/coronavirus-update to review the airline’s refund and cancellation policies
If the airline has issued a credit shell, you can use it to make a new booking. Airline policies are outlined above.
* Note: These guidelines will continue to evolve.
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