Terms and Conditions

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Earn Intermiles on Intermiles Flights

  1. In the event you wish to book a flight through www.intermiles.com or flights.intermiles.com and their mobile websites, then you agree to comply with the following terms and conditions specified in clauses 2 to 48.
  2. This agreement ("Agreement") incorporates the terms and conditions agreed between Jet Privilege Private Limited and ("Intermiles") the person (s) ("the Member(s)") using the website: intermiles.com and flights.intermiles.com ("Website") intending to purchase the services offered by Intermiles's at its Websites ("Services").
  3. The Members availing Services from Intermiles shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by Intermiles for all purposes, and shall be binding on the Member. All rights and liabilities of the Member and/or Intermiles with respect to any Services to be provided by Intermiles shall be restricted to the scope of this agreement.
  4. Further, the Member agrees to abide by the terms and conditions governing the Intermiles Programme ("T&Cs") available at www.intermiles.com/TnC (including but not limited to the usage of Intermiles, governing law, data protection, etc.). In the event of any contradiction in the T&Cs and this Agreement, this Agreement shall prevail.
  5. The flight bookings on the websites www.intermiles.com, flights.intermiles.com and corresponding mobile websites are powered by Easemytrip ("Easemytrip") and are brought to you by Jet Privilege Private Limited.
  6. The Service offered by Intermiles at the Website facilitates the Member to book air travel services provided by third party suppliers ("Airlines"). In addition to this Agreement, there are certain terms of service ("TOS") specific to the services rendered by Intermiles. Such TOS will be provided/ updated by Intermiles which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The Member shall be required to read and accept the relevant TOS for the service availed by the Member.
  7. Additionally, the Airlines or Easemytrip may have terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service. The Member shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Airline with whom the Member elects to deal, including terms and conditions set forth in the Airlines' fare rules, contract of carriage or other rules.
  8. Intermiles Services are offered to the Member conditioned on acceptance of all the terms, conditions and notices contained in this Agreement, the TOS, and Airlines' and Easemytrip's terms, conditions and guidelines as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the Member constitutes an acknowledgement and acceptance by the Member of this Agreement, the TOS and Airlines' and Easemytrip’s terms, conditions and guidelines. If the Member does not agree with any part of such terms, conditions and notices, the Member must not avail Intermiles's Services.
  9. The Member warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the Services. The Member further warrants that they will comply with all applicable laws and regulations regarding use of the Services with respect to the jurisdiction concerned for each transaction.
  10. By availing these services from Intermiles, the Member agrees to share their information with it's partner Easemytrip and the airline to facilitate the booking.
  11. The Member shall be allowed to earn the Intermiles as indicated against each booking of air-travel from its Intermiles Membership account.
  12. In case of an accrual journey chosen by the Member Intermiles will be credited in the Intermiles account number mentioned by the Member at the time of booking the Service and not in the individual InterMiles accounts of the passengers. No change in the Intermiles Membership account number shall be entertained thereafter. Intermiles for successful bookings shall reflect in the Member's account under 'Pending Activities' till 12 hours after the departure date. Upon completion of the travel, these Intermiles will be credited to the account. No Intermiles will be credited for seat, meal or any additional purchase made by Member on any other platform with regards to the same booking.
  13. Intermiles reserves the right to charge convenience fee for booking the Service, cancelling the booking and modification of the booking in addition to the fares, fees and taxes Intermiles further reserves the right to alter any and all fees from time to time, without notice.
  14. Member agreed to make the payment through the payment gateway whose services are obtained by Intermiles for facilitating the payment. The Member hereby acknowledges that its payment related information (i.e. account number, credit/debit card details, password, etc.) is collected and used by with the payment gateway for facilitating the Service to be provided by Intermiles. The Member hereby consents to share the payment related information (i.e. account number, credit/debit card details, password, etc.) with the payment gateway for the purposes of facilitating the Services to be provided to the Member.
  15. In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, Intermiles will process the refund and intimate the Member of the same. Intermiles is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
  16. It is recommended that all cancellation related requests shall be addressed to InterMiles directly. In case a Member has cancelled any of its booking through the Airline, then Intermiles shall refund the amount after the refund of the amount has been received by Intermiles from the Airline, as the case may be, after deducting the applicable convenience fee and cancellation fee charged by Intermiles, provided that the Member had intimated Intermiles of such cancellation by registering a cancellation request on the website- flights.intermiles.com/managebooking or by calling the InterMiles service centre. Convenience Fee collected at the time of booking will be non-refundable.
  17. In case of full cancellation, no Intermiles will be credited to the Member's account. For partial cancellation, Intermiles credited will be on pro-rate basis against each passenger and sector travelled.
  18. Any refund, if applicable will be refunded to the Members original mode of payment within 5-7 working days after cancellation success. No change of payment mode request will be accepted by Intermiles.
  19. Modification of booking is not permissible on our platform.No request for modification will be accepted by Intermiles or it's partner Easemytrip.
  20. The Member agrees that in case the Member directly approached the Airline for cancellation/ modification of the booking, then this may vary the number of Intermiles credited/ to be credit to the Member's account. Intermiles and it's partner Easemytrip do not bear any responsibility for any change in the bookings done by the Member directly through the airline.
  21. All such cancellation, modification and refund shall be strictly as per the policy of the concerned Airline (except the cancellation fee and modification fee charged by Intermiles).
  22. In case of a no show for the flight, Members are required to visit www.intermiles.com or contact Intermiles Service Centre for assistance. Intermiles will process the refund, if any, as per the airline's applicable fare rules.
  23. Any frequent flier points (if any) of any Airline which can be availed while availing the Services shall be governed by the terms and conditions of such Airline. No claims in relation to such frequent flier points shall be entertained by Intermiles or by it's partner Easemytrip. Members will be required to contact the respective airline directly for any related queries.
  24. All times of the flights departure and arrival are indicated in the 24 hours format at the relevant airport/terminal. Intermiles or by it's partner Easemytrip will not be responsible for any change in flight schedules, terminal changes, timings, delays or cancellations of flights, change in carriage rules, baggage rules or any other terms and conditions. Intermiles or by it's partner Easemytrip is not obligated to inform the Member of any such changes. The Member is required to contact the respective Airline or terminal/airport to enquire for any such changes.
  25. Insurance, if any provided as a part of the Service by Intermiles shall be as per the terms and conditions of the insuring company. The Member shall contact the insurance company directly for any claims or disputes and Intermiles or by it's partner Easemytrip shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
  26. Intermiles or the Airline may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the Services, via SMS or by voice call on the contact number and/or email given by the Member at the time of booking; Intermiles may also contact the Member by voice call, SMS or email in case the Member couldn't or hasn't concluded the booking, for any reason what so ever, to know the preference of the Member for concluding the booking and also to help the Member for the same. The Member hereby unconditionally consents that such communications via SMS and/ or voice call by Intermiles and the Airline is (a) upon the request and authorization of the Member, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India ("TRAI") and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Member will indemnify Intermiles and the Airline against all types of losses and damages incurred by Intermiles due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the Member with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Member for any reason whatsoever.
  27. Jet Privilege Private Limited is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages or on any of the pop-ups that appear on the Website (including pop-up for the payment gateway). Intermiles does not endorse any advertiser on its web pages in any manner. The Members are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
  28. The linked sites or pop-ups of other sites are not under the control of Intermiles and Intermiles is not responsible for the contents of any linked site or pop-ups.
  29. The Member understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
  30. Intermiles does not warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this Website or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure Member's fullest satisfaction.
  31. Intermiles generates promotion codes from time to time which may be availed on the Website as a discount coupon. Members are advised that the promotional offer can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. In case if the Member fails to enter the promo code before making the booking, Intermiles shall not be liable to give any credit to the Member after the booking has been made.
  32. Considering there are multiple promotional offers running on the site, Member can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking.
  33. The maximum liability on part of Intermiles arising under any circumstances, in respect of any Services offered on the site, shall be limited to the refund of total amount received from the Member for availing the Services less any convenience fee, cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Intermiles for its services.
  34. The Member agrees to indemnify, defend and hold harmless Intermiles and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Intermiles and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non- performance of any representation, warranty, covenant or agreement made or obligation to be performed by the Member pursuant to this agreement.
  35. The Member shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Intermiles cannot be held responsible for the same.
  36. The Member expressly undertakes to provide to Intermiles only correct and valid information while requesting for any Services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the Member would vitiate this agreement and shall disentitle the Member from availing the Services from Intermiles.
  37. n case Intermiles discovers or has reasons to believe at any time during or after receiving a request for Services from the Member that the request for Services is either unauthorized or the information provided by the Member or any of them is not correct or that any fact has been misrepresented by him, Intermiles in its sole discretion shall have the unrestricted right to take any steps against the Member(s), including cancellation of the bookings, etc. without any prior intimation to the Member. In such an event, Intermiles or by it's partner Easemytrip shall not be responsible or liable for any loss or damage that may be caused to the Member or any of them as a consequence of such cancellation of booking or services.
  38. The Member unequivocally indemnifies Intermiles of any such claim or liability and shall not hold Intermiles or it's partner Easemytrip responsible for any loss or damage arising out of measures taken by Intermiles for safeguarding its own interest and that of its genuine Members. This would also include Intermiles denying/cancelling any bookings on account of suspected fraud transactions.
  39. The service is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, Intermiles reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto.
  40. Intermiles reserves the right to change the terms, conditions, and notices under which it's Services, including but not limited to the charges. The Member is responsible for regularly reviewing these terms and conditions.
  41. The Member expressly agrees that use of the Services is at their sole risk. To the extent Intermiles acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the Airlines. In no circumstances shall Intermiles or it's partner Easemytrip be liable for the services provided by the Airlines. The services are provided on an "as is" and "as available" basis.
  42. Intermiles requests the Member to consult the local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  43. By offering for sale travel to particular destinations, Intermiles or it's partner Easemytrip does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  44. Intermiles may change the features or functionality of the Services at any time, in their sole discretion, without notice. Intermiles expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non - infringement. No advice or information, whether oral or written, which the Member obtains from Intermiles or through the Services shall create any warranty not expressly made herein or in the terms and conditions of the Services.
  45. Intermiles reserves the right, in its sole discretion, to terminate the access to any or all Intermiles Website at any time, without notice, for general maintenance or any reason what so ever.
  46. The credit for GST charged by the airline and included in the airfare, would be available against a separate GST invoice/e-ticket issued by the airline. Please reach out to the airline directly for any queries regarding this
  47. In case of any issue/concern/dispute raised, Intermiles's decision would be final.
  48. If the Member does not agree with any of the terms above, they are advised not to avail the Services.

Redemption of InterMiles for Award Flights

  1. InterMiles Members can redeem their InterMiles online for an Award Flights or Airline Partner flights after they become eligible for redemption, which is upon completion of one activity with the programme. It is necessary for Members to ensure that their InterMiles Membership account has passed through the mobile and email verification process.
  2. To redeem InterMiles for Award Flights, Members can book only through www.intermiles.com or flights.intermiles.com. Redemptions for Award Flights will not be available through any other channel.
  3. Members can choose from flights/airlines under multiple InterMiles value buckets in Economy and Business class cabins in addition to flights available for Standard Flights in each cabin (available on Airline Partners). Standard Flights redemption option will not be available on other airlines with whom there is no Frequent Flyer Programme partnership.
  4. Miles displayed against each InterMiles value bucket will be inclusive of taxes and all other charges & levies from Intermiles/airlines/airport operators/Government as applicable for the Awarded ticket. Additional convenience will apply per passenger per segment for InterMiles Award Flights. Certain airports/airlines/Government bodies may apply Airport Departure Tax or Upgrade Tax or other levies including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body and the same will be payable by Members at the time of ticketing the booking or at the respective airport before checking-in for the flight, as the case may be. With effect from 15th April 2019, convenience fee will vary basis sector, class of booking and time of flight. Convenience Fee is non-refundable under any circumstances.
  5. To redeem InterMiles for Award Flights, Members need to have a minimum balance of 1000 InterMiles and the balance amount can be paid in cash for the Awarded flight itinerary.
  6. To complete the booking, Members need to login using their InterMiles number.
  7. InterMiles requirement for the flight Awardion is an indicative value in the non-logged in state. Upon log-in, InterMiles requirement could get refreshed based on availability of seat at the value Awarded at the time of flight search, and the revised InterMiles will be applicable to complete the booking.
  8. The value InterMiles and other charges required for redemption for Award Flights will be the same for an adult, child or an infant.
  9. An infant or a child cannot be booked without an accompanying adult.
  10. Members shall also be responsible for all other expenses, and any other charges, claims or liabilities arising in relation to the use of tickets.
  11. InterMiles requirement and associated taxes/levies/surcharges are applicable to all InterMiles Members, irrespective of the Tier status.
  12. For Members based out of India, their issuer may charge an "International Transaction Fee" if they complete the transaction through a non-Indian card.
  13. Award Flights:

    • For refundable flight bookings done before 24th Dec 2019 ,please call InterMiles Service Centre at +91 8422893333 for details on cancellation charges. Members can cancel flight bookings done after 24th Dec 2019, online on manage booking. An additional 500 InterMiles per passenger per segment is applicable as InterMiles Service Fee on cancellation.

    • Platinum Tier benefit of ‘50% Cancellation waiver on Award Flights’ cannot be availed through online cancellation. Please contact InterMiles Service Centre for availing this Tier benefit.

    • In case of non-refundable tickets, members forfeit all InterMiles, taxes, surcharges, levies and any other additional charges paid on these tickets

    • Convenience Fee will be non-refundable

    • Tickets booked on Etihad Airways will be non-refundable

  14. All other General Conditions for Redemption as per the InterMiles T&Cs apply. T&Cs applicable specifically for Award Flights supersede General T&Cs of Redemptions.
  15. InterMiles will not be responsible for any changes to flight schedules including but not limited to date change, flight number change, routing change, cancellation, re-accommodation on other airlines, by airlines on which Members have booked their travel. InterMiles will also not be responsible for compensations or any additional charges to be incurred by Member/passengers in such scenarios. InterMiles will endeavour on best effort basis to notify Members/passengers of changes. Members/passengers are requested to reconfirm their travel with their respective airlines sufficiently in advance of the commencement of their travel.
  16. Only in cases of cancellation of flight/s by an airline where the Member/passenger could not be re-accommodated by the airline on other available alternates and has thus offered a full refund to the Member/passenger, in such situations Members can contact InterMiles by sending a mail to redemptions@intermiles.com with a copy of the ticket and PNR, and a confirmation from the airline that the travel is eligible for a complete refund. In such cases, InterMiles will refund the associated InterMiles and other charges levied on the ticket.
  17. Members/passengers will be responsible for deciding for documents and fulfil other statutory requirements pertaining to their travel before the commencement of their journey. InterMiles will not be responsible for any inadequacies in such circumstances.

Lounge Purchase on InterMiles Flights Platform

  1. Lounge access can be purchased for the following Domestic airports:
    List of Terminal for purchasing Lounge
    City Airport Name Terminal Lounge Name
    Lounge access will only be available in the following Domestic airport City Bangalore Airport Name Kempegowda International Airport Terminal Domestic Lounge Name BLR Lounge
    Lounge access will only be available in the following Domestic airport City Chennai Airport Name Chennai International Airport Terminal Domestic T1 Lounge Name Travel Club Lounge
    Lounge access will only be available in the following Domestic airport City Delhi Airport Name Indira Gandhi International Airport Terminal Domestic T1D Lounge Name Plaza Premium
    Lounge access will only be available in the following Domestic airport Airport Name Indira Gandhi International Airport Terminal Domestic T2 Lounge Name Plaza Premium
    Lounge access will only be available in the following Domestic airport Airport Name Indira Gandhi International Airport Terminal Domestic T3 Lounge Name Plaza Premium
    Lounge access will only be available in the following Domestic airport City Goa Airport Name Dabolim Goa International Airport Terminal Domestic Lounge Name Good Times Bar
    Lounge access will only be available in the following Domestic airport City Hyderabad Airport Name Rajiv Gandhi International Airport Terminal Domestic Lounge Name Plaza Premium
    Lounge access will only be available in the following Domestic airport City Kolkata Airport Name Netaji Subhas Chandra Bose International Airport Terminal Domestic Lounge Name Travel Club Lounge
    Lounge access will only be available in the following Domestic airport City Mumbai Airport Name Chhatrapati Shivaji Maharaj International Airport Terminal Domestic T1B Lounge Name Good Times
    Lounge access will only be available in the following Domestic airport Airport Name Chhatrapati Shivaji Maharaj International Airport Terminal Domestic T1C Lounge Name Travel Club Lounge
    Lounge access will only be available in the following Domestic airport Airport Name Chhatrapati Shivaji Maharaj International Airport Terminal Domestic T2 Lounge Name Travel Club Lounge
    Lounge access will only be available in the following Domestic airport City Nagpur Airport Name Dr. Babasaheb Ambedkar International Airport Terminal Domestic Lounge Name Travel Club Lounge
  2. Lounge access purchased is available only at the city of departure for the segment for which it is utilized.
  3. Each lounge access purchased can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, lounge purchase option will not be available.
  4. In case of connecting flights if the transit time at the connecting airport is more than 90 minutes, Member can purchase lounge at both the origin and the transit airports (subject to availability of lounge at these locations); each access per passenger per airport will need purchase of 1 lounge access
  5. Lounge can be purchased by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, once purchased it cannot be transferred to the Account of another Member
  6. To access the lounge the Member/passenger needs to show the SMS or the lounge access confirmation email to the lounge operator and the sector / airline / travel date mentioned in the SMS / confirmation email must match the details on the boarding pass
  7. In an event of the airline cancelling / combining the flight / re-protecting or re-routing the passenger on another flight / date by the operating airline within 48 hours of the original departure, then the same code can be used to access the lounge even without the sms / email and boarding pass details matching. If the Member / passenger is re-protected for travel beyond 48 hours due to which the lounge credit could not be utilized, the Member will need to contact InterMiles Service Centre within 48 hours of lounge code activation and provide adequate proof (including but not limited to an acknowledgement from the airline in form of a ticket, boarding pass or confirmation email with new flight details) of such flight change resulting in unavailability of the lounge access and on appropriate verification InterMiles will redeposit the lounge access credit into the Member’s Account with a 90 days validity from the time of issuance.
  8. The lounge access code will be SMS’d / emailed to the Member on their registered mobile number / email address immediately upon the confirmation of the booking. However, the access code will be activated for use only 6 hours prior to the departure of the flight for which it was utilized. For a flight booked for travel within 6 hours, the lounge access code will immediately be activated
  9. In case of flight cancellation/Flight reschedule modification by the member or the airline:

    • The lounge access purchased against the booking is added back to the member’s account.

    • This lounge access will have a validity of 90 days from the date of re-credit in the member’s account

    • Within the validity period, the member can utilize the lounge code against any of the eligible future flight bookings on InterMiles platform.

    • Booking and Travel date need to be within the validity period of the re-credit of the lounge access

  10. In case the Member/passenger has already accessed the lounge and due to subsequent changes to the flight schedule (delay / cancellation) and the Member/passenger wishes to continue utilizing the lounge beyond the permitted 2 hours, at the discretion of the respective lounges.
  11. In case the Member/passenger is unable to access the lounge on account of check-in or security or any other delays at the airport, this lounge access will deem to be utilized and not be reinstated
  12. Lounge can be accessed for maximum 2 hours per user per visit. Every 2 hours from end of 2nd hour onwards shall be charged as an additional visit per user which is to be borne by the member/ passenger.
  13. When a child under 12 (twelve) years is travelling as an Eligible Member / Passenger, the child must be accompanied by an adult and if that adult is not eligible for the Lounge access, the adult will be considered as an accompanying guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for an accompanying guest.
  14. When a child (2 years and above) is travelling with an adult who is an Eligible Member / Passenger, the child will be considered as a guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for a guest.
  15. Infants (up to 2 years) are permitted Lounge access accompanied by/with an Eligible Member or Passenger and will not be considered as a guest.

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