InterMiles Programme Terms and Conditions
Last updated: 11th Dec'20 (The latest update in the programme T&C has been made w.r.t the redemption of InterMiles, in section 12.1)
General Terms and Conditions (T&C’s) governing the InterMiles Programme:
These T&Cs form the basis of the InterMiles programme. They apply to the relationship between you (being a Member (or prospective Member) of the InterMiles programme, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly) and us and are intended to protect both you and us. It is your responsibility to read and understand them before quoting your InterMiles Membership number to any Programme Partner. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. Some of the clauses may be related to other clauses, and therefore we recommend that no clause be read in isolation. Quoting your InterMiles Membership number to any Programme Partner is considered as an acceptance of these T&C. These T&Cs are effective as at the date of their publication and may be changed / modified by us at any time.
1. Membership Agreement
These T&Cs set out the contractual relationship between Jet Privilege Private Limited and each individual Member of the InterMiles Programme.
2.1 The definitions given here relate to terms mentioned in the InterMiles Programme, unless the context states or requires otherwise. All defined terms importing the plural shall include the singular and vice versa.
‘Accrual Activity’ means any transaction made by the Member which enables accrual of InterMiles in the Member’s Account as defined by InterMiles from time to time. 'Qualifying Activity' is an Accrual Activity which counts towards a Member’s Tier Status and is as detailed in clause 12.4.1 and 12.4.2.
‘Award Activity’ or 'InterMiles Award' or ‘Award’ shall mean the rewards obtained by Members by redeeming their InterMiles in accordance with the procedures and conditions set forth by the Programme.
'Activity' refers to the combined use of Accrual Activity as well as Award Activity.
'Applicant' means any individual who fills in the enrolment form on InterMiles.com or enrols from any other source as made available by the InterMiles Programme from time to time.
'Base InterMiles' are those InterMiles which are accrued for any Accrual Activity undertaken by the Member in accordance to the terms of the InterMiles Programme and does not include any associated Bonus InterMiles.
‘Benefits' means any of the ancillaries, bonuses, facilities, discounts, services or arrangements available to a Member as a result of Membership in the InterMiles Programme or its sub-programmes introduced from time-to-time, including accruing and redeeming InterMiles.
'Bonus InterMiles' means those InterMiles that are credited in addition to the Base InterMiles accrued by a Member in accordance to the terms of the InterMiles Programme and such credit is purely at the discretion of the InterMiles Programme.
‘Cabin Bonus’ means InterMiles awarded on Partner Airline Accrual Activities for flying in a cabin other than Economy.
'Data' means information personal to a Member available to the InterMiles Programme by virtue of the same being provided by the Member at the time of enrolment into the Programme or on account of the Member’s transactions in and interactions with the Programme.
'Dynamic Tier Review' or “DTR” means the various rules applied to a Member's status in the Programme depending upon which a Member’s Tier status is retained, upgraded or moved down, based on the InterMiles accrued for Qualifying Activities.
'Fraud' includes, but is not limited to, fraud, dishonesty and deceit and in particular:
a) Knowingly supplying incorrect information, digitally and otherwise, including at the time of booking, to earn InterMiles
b) Attempting to earn InterMiles for Sectors that have not been flown or are not eligible for InterMiles
c) Altering any Programme Partner documents to procure InterMiles
d) Attempting to earn InterMiles for sectors flown by any person other than the Member
e) Unauthorized access of another Member’s account for the purpose of carrying out activities as listed hereunder
f) Using or attempting to use stolen or counterfeit tickets or invoices on any Programme Partner
g) Attempting to earn InterMiles more than once for the same flight sector or Programme Partner activity
h) Selling, bartering and / or purchasing InterMiles, Awards. This includes attempting to sell and or / purchase InterMiles and or Awards by means of Internet-based sales, auctions or through any other means
i) Misusing the programme benefits available to certain tiers e.g. repeated cancellation of revenue tickets to claim waiver on cancellation fees, or seeking waivers / refunds in case of schedule changes for any Flights despite being notified of the changes in advance or in contravention to Programme and its Programme Partner’s policies and procedures governing such situations
j) Knowingly benefiting from the Fraud or misconduct of another Member or individual
‘InterMiles Programme' or ‘Programme’ means the loyalty and rewards programme owned, managed and operated by Jet Privilege Private Limited offering benefits, facilities or arrangements to Members by virtue of their Membership in the Programme.
'InterMiles Card' and 'Membership Card' means the card (physical or virtual) issued by InterMiles to a Member, with the Member’s name, InterMiles Number and Tier and validity of such Tier status appearing on the face of the card.
'InterMiles' is the currency of the InterMiles Programme and is a non-monetizable unit, with no monetary value, which can be accrued and redeemed by the Member for transactions done in accordance with the procedures set forth by the Programme.
‘InterMiles Member’ or 'Member' means (i) an individual who has enrolled into the InterMiles Programme or (ii) a corporate organization which is part of the Business Rewards+ programme of InterMiles (‘Corporate’); who is issued a Membership Card and whose details are available in the InterMiles Programme database.
'InterMiles Account’ or ‘Account’ or 'InterMiles Membership Number' means the record of a Member’s details and activities held on record with the Programme. Each Account is identified by a unique 9-digit number issued by the Programme.
'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by Members in connection with the provision of services or Awards.
'Partner Airline’ means an airline whose flights can been booked through any booking channel and on which InterMiles Members can accrue miles for Revenue Flights as well as redeem their InterMiles for Award as detailed here.
'Programme Partner' means any 3rd party on whose products and services Members can accrue and/or redeem InterMiles as published by the Programme on its website, which include but are not limited to dining programs, financial and insurance institutions, car rentals entertainment, hotel, lifestyle, publishing, retail, and telecommunication companies.
'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any other form.
‘Prospect’ means any potential Member who will cease to be a Prospect (and become a Member) upon being allocated an InterMiles Membership Number
‘Revenue Flights’ are those flights where complete payment for booking the flight is done using Cash, Debit or Credit Card, Net Banking or Wallets etc. No InterMiles may be redeemed for booking such flights.
'Sector' or ‘Flight’ means a single non-stop journey on an airline between two destinations, e.g.: Delhi – Mumbai. A return flight between Delhi and Mumbai would mean 2 (two) Sectors or Flights.
‘Tier Benefits’ or ‘Benefits’ means the list bonuses, discounts or complimentary services accorded to Members in accordance to their Tier Status. The Benefits could be Pre-selected or Variable . ‘Pre -selected Benefits’ are those which are automatically made available to the Member on attainment of a specific Tier Status and cannot be swapped for any other benefit. ‘Variable Benefits’ are those which a Member has to select from an available list of Benefits, before they become available for use.
‘Tier Bonus’ means the InterMiles awarded to Members holding Silver, Gold or Platinum Tiers, in addition to Base InterMiles accrued by them for Qualifying Activities.
‘Tier’ or ‘Tier Status’ means the level within the Programme attained by a Member on account of their Qualifying Activities. The Tier levels in the InterMiles Programme are Red, Silver, Gold and Platinum. Silver, Gold and Platinum Tiers levels are also referred to as ‘Elite Tiers’
‘TPM’ is the distance in miles between the origin and destination cities of a Sector as defined by accepted airline industry sources such as IATA.
‘Tier Review Period’ means a rolling 12 or 18-month period specific to each Member and is calculated from (i) the date of the Member’s enrolment into the Programme or (ii) the date of attainment of a specific Tier. Qualifying Activities accrued during each Tier Review Period count towards a Member’s ability to upgrade to a higher Tier level, or retention of the existing Tier level, as per the requirement of the DTR.
‘Tier Validity Period’ is 13 months from the date on which a Member attains or retains a Tier level in the Programme.
3.1 Membership of the InterMiles Programme is a privilege extended to persons enrolled with the Programme. It is not to be treated as a right attached to the holding of an InterMiles Account. The membership is being provided gratis and is not in lieu of any consideration from the Member.
3.2 Membership to the InterMiles programme is open only to:
a. Individuals based in India - who are above 2 years of age at the time of joining the programme.
b. Individual based outside India - who are above 12 years of age at the time of joining the programme.
c. Companies based in India – who are enrolled into the InterMiles’ Business Rewards+ programme, membership into which is only open to companies, partnerships, unincorporated associations or similar entities as per the T&Cs of the Business Rewards+ programme.
3.3 Inter Miles reserves the right to enrol individuals / companies with resident addresses only in certain countries and/or regions. Such countries and /or regions are subject to change; however, reasonable advance notice will be given in circumstances where the removal of a country and/or region will affect existing Members from such country and / or region.
3.4 Membership to InterMiles is offered at the discretion of InterMiles and InterMiles may refuse membership to any Applicant and has the power to cancel the membership of an existing Member without notice in case of violation of any of the T&Cs of the programme by the Member and in such an instance, any unutilized InterMiles and Awards that may have been issued will stand revoked.
3.5 To apply for membership, an individual must complete the InterMiles enrolment form online at www.intermiles.com or any other kiosk setup by InterMiles. Incase an individual is in possession of an InterMiles Account Number, membership can be activated by updating the same on the online enrolment form.
3.6 Membership commences as soon as the InterMiles Member is in possession of the Account Number. However, InterMiles are credited to the account only once the InterMiles Account is created in the database after the Programme receives and processes the Member enrolment information (for enrolments not done through www.intermiles.com).
3.7 InterMiles can be redeemed only once the Member has completed the verification of both the e-mail address and mobile number registered with the Programme. If either of the two is not verified the Member will not be able to redeem InterMiles.
3.8 A Member can hold only one InterMiles Account with a unique and verified e-mail address and mobile number recorded against the same. If there are more than one InterMiles Accounts containing the same mobile number and e-mail address, then all such accounts will be put under a pending status and InterMiles accrual and redemption will be possible only after each account is updated to reflect a verified and unique e-mail address and mobile number.
3.9 A Membership Card when issued is valid only for use during the period indicated on it and/ or if no validity is expressly stated, then till the validity of membership. The Member named on the Membership Card is the only person who may use the Membership Card for any purpose whatsoever. A Membership Card is not transferable and is not a credit / debit / payment card.
3.10 All InterMiles Members except base InterMiles Members can download a digital image of their Membership Card at any time through the logged in section of their account on www.intermiles.com.
3.11 Members whose InterMiles Tier Status is Platinum, Gold or Silver will be sent a new complimentary Membership Card along with the welcome kit.
3.12 Any subsequent card requests will attract a processing fee of 750 InterMiles. Members can place the request for a physical card through the logged in section of their Account
4.1 An application to join the InterMiles Programme via the InterMiles Website (www.intermiles.com) / social media / Programme Partner registration deems acceptance of all the T&Cs.
4.2 Potential Members may apply to enrol into the InterMiles Programme through (i) the InterMiles Website www.intermiles .com or (ii) the prevalent social media channels including but not limited to Twitter, Facebook, LinkedIn, etc. or (iii) by contacting the InterMiles Service Centre, and may immediately start to quote the Account Number that is sent via e-mail on successful completion of the online enrolment process.
4.3 Potential Members may call up the InterMiles Service Centre and get themselves listed for enrolment. However, this is a provisional enrolment only. Full enrolment into the Programme is subject to the Member logging on to the www.intermiles .com and completing the balance information as required by the Programme.
4.4 Once updated, the Member may start to quote the Account Number that is given to him over the phone at the time of the tele-enrolment.
4.5 Membership, however, is not confirmed and mileage credits accrued will not be honoured until the online registration form has been completed correctly in the English language, with all the mandatory fields filled in and Programme T&Cs accepted by the Member.
4.6 Accuracy of Information:
4.6.1 Applications will not be considered for enrolment if any of the details provided at the time of enrolment are found to be incorrect or non-factual.
4.6.2 For membership, an Applicant must supply all the information required in the InterMiles membership application form and complete all the processes and procedures as required by the Programme to complete the account set-up.
4.6.3 InterMiles may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, then any benefit that may have accrued to the applicant using a temporary Account Number will be null and void.
4.6.4 The personal information provided by the Member in the application form or that the Member will provide as an InterMiles Member:
- will be retained and used by InterMiles to ensure the efficient running of the Programme, including the crediting of InterMiles, the provision of Accrual Activity and Award Activity statements and the grant of Tier levels;
- may be disclosed if required by law;
- may be used by InterMiles to send its Members communications about promotions, services, products and facilities offered by the Programme. Members may select the communication type they wish to receive by updating their preferences in the My Preferences section under the My Profile page.
- may be disclosed to a Programme Partner of the InterMiles Programme to assist in the planning and development of the InterMiles Programme features and benefits;
- may be used by Programme Partners to send separate communications to the Member about services, products and facilities offered by them. Members may select the communication type they wish to receive by updating their preferences in the My Preferences section under the My Profile page; and
- may otherwise be used in a manner which a Member may authorise from time to time.
4.7 Updating InterMiles Account Information:
4.7.1 It is the responsibility of the InterMiles Member to advise the Programme of any changes in name, address, contact details or preferences in writing.
4.7.2 Members may also update their address and preference details directly online by logging in at www.intermiles.com. Name changes, however, cannot be made online. Name change requests can only be made, by submitting a written request to the InterMiles Service Centre, and be accompanied by supporting legal documentation, as may be specified at the time of making the name change request or as may be requested by InterMiles.
4.7.3 The InterMiles Account status of any Member who has not recorded a single Accrual Activity or any Award Activity during any consecutive 365-day period, will be automatically be made inactive. Member can contact the Service Centre to re-activate their Account at any time.
5. Use of the InterMiles Card, InterMiles Account and Benefits
5.1 The Member agrees that by using the InterMiles Card and by quoting the Account Number to InterMiles or any Programme Partners, he/she has read and understood the T&Cs of the Programme, and confirms their acceptance of such T&Cs.
5.2 The InterMiles Card remains, at all times, the property of the Programme, which reserves the right at any time in its absolute discretion and without giving notice to such Member to refuse and/or revoke membership or refuse and/or withdraw a benefit (as applicable) to any Tier level.
5.3 The Member named on the InterMiles Card is the only person who may use the Membership Card and/or the Account Number for any purpose whatsoever. An InterMiles Card is non-transferable and is not a credit, debit or a payment card. InterMiles Account Number is also non-transferable.
5.4 An InterMiles Card is valid only for use during the validity period indicated on it. If no validity is expressly stated, then till the validity of InterMiles Account.
5.5 Members must quote their Account Number and name as mentioned on the InterMiles Card when making any Accrual Activity or using any available services of a Programme Partner. Failure to provide the required information accurately may result in the applicable InterMiles not being credited to the Member's InterMiles Account and InterMiles or its Programme Partner will not be responsible in this regard.
5.6 Only the Member or any of the authorized or nominated representative of the Member is eligible to obtain information from InterMiles relating to such Membership Account data including but not limited to Accrual Activities and Award Activities transacted by the Member.
5.7 When a Member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective T&Cs of the provider of said benefits, facilities or arrangements.
5.8 While the Programme will endeavour to ensure that the services, benefits, facilities and arrangements as expressed or advertised by it or its Programme Partners will be available to the Members, the Programme will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.
5.9 The Member will be personally liable for any and all costs, taxes, surcharges, fees, carrier charges, other charges, claims or liabilities of whatever nature that may be applicable as a result of availing the use of any benefits, facilities or arrangements that are provided or made available to an InterMiles Member as a result of their membership in the Programme,
5.10 For InterMiles being claimed for any Accrual Activity retroactively, the Programme reserves the right to seek proof of such Accrual Activity from the Member as may be deemed appropriate at the time.
6. Member Obligations and Responsibilities
6.1 Members must not act in any way which breaches these T&Cs or abuse or misuse any benefits, facilities, services or arrangements accorded to the Member as a result of their membership in the Programme including by:
(a) Knowingly supplying or attempting to supply false, incorrect or misleading information, digitally or otherwise, or making a misrepresentation to InterMiles or any of its Programme Partners at any time;
(b) Attempting to accrue InterMiles for Accrual Activities that are not eligible for InterMiles;
(c) Altering Programme Partner documents to procure InterMiles;
(d) Attempting to accrue InterMiles for spends made by any person other than the Member;
(e) Accessing or attempting to access another Member’s Account for the purpose of carrying out any unauthorised activities;
(f) Using or attempting to use stolen or counterfeit tickets or invoices on InterMiles Programme Partners;
(g) Seeking to accrue InterMiles more than once for the same Programme Partner Accrual Activity;
(h) Selling, bartering or purchasing any InterMiles Awards, including attempting to sell or purchase InterMiles by any mean;
(i) Misusing the Benefits available to certain Tiers;
(j) Knowingly benefiting from any fraud or misconduct of another Member or individual engaging in illegal or fraudulent activities;
(k) Acting in a hostile, abusive or aggressive way towards InterMiles staff or any of its Programme Partners’ staff;
6.2 Members are responsible for regularly checking their Membership Account.
6.2.1 Member must notify InterMiles of any omissions, incorrect entries or other discrepancies within six months of such applicable Accrual Activity or Award Activity.
6.2.2 Member must advice InterMiles of any change of name, address or other details as soon as practicable after the change. Changes to the mailing address, contact number or other details may be made by logging into the InterMiles Account online at www.intermiles.com. Members must supply their InterMiles Membership Number, and any requested security information when making any such changes. Written proof must be supplied for any change of membership details. The Programme is not responsible for any failure by a Member to notify InterMiles Programme of any changes in accordance with this clause or for any incorrect changes notified to InterMiles.
6.2.3 Members must be able to produce their InterMiles Card (in physical or digital form) while availing any Accrual Activity or Award on any Program Partner.
6.3 Members are solely responsible for the confidentiality of their InterMiles account. Members agree to accept responsibility for all activities that occur under their Account when signed in using the applicable password.
6.4 Members should take all necessary steps to ensure that their InterMiles Membership Number, Account details, password and the transaction details in their InterMiles Account are kept confidential and secure and should inform InterMiles Service Centre immediately if they have any reason to believe that the same have become known to anyone else, or if their InterMiles Account is being, or is likely to be, used in an unauthorized manner.
6.5 Members are solely responsible and liable for any Accrual Activity or Award Activity carried out from their InterMiles Account either by the Member or any other person. InterMiles or the Programme Partners will not be responsible or liable for any Accrual Activity or Award Activity carried out from Member's account in any circumstances whatsoever.
6.6 Members are responsible for ensuring that their Account has adequate InterMiles as required for any Award redemption that they request.
7. Suspension and Termination of Membership
7.1 If a Member is found to be in breach of any of the T&Cs of the Programme, including but not limited to the obligations and responsibilities as including but not limited to those stated in clause 6.1 above, InterMiles may do any one or more of the following without any advance notice to the member:
(i) terminate the Member’s membership and / or the right of the Member to use the InterMiles Card;
(ii) cancel all or any part of the InterMiles available in the Member’s Account;
(iii) cancel or refuse to honour any Awards, Benefits or both, that have been redeemed by or provided to the Member. In such a case, InterMiles may inform the Programme Partners in relation to any such misuse or breach and the cancellation and/or refusal to honour such Award or Benefits and any miles accrued or redeemed or any payments towards such transactions will be treated as null and void and the Benefits offered, all the InterMiles in the Member’s InterMiles Account and payments will be forfeited.
7.2 In the event that more than one InterMiles Membership Number is assigned to the same individual (duplicate accounts), InterMiles reserves the right to merge the two accounts. In the event the same e-mail address / mobile number is updated in more than one InterMiles account, then all such accounts will be deactivated. Such account(s) will be activated only when the respective InterMiles Member(s) amends the respective e-mail address /mobile numbers and the mobile number and the e-mail address have been verified, such that each account has a unique e-mail address/unique mobile number recorded against the same. Member(s) can amend their e-mail address and or mobile number by logging into the respective InterMiles Account(s) online at www.intermiles.com. Alternately, they can e-mail the InterMiles Service Centre from the same e-mail address registered in the InterMiles account. In such cases, the e-mail address/mobile number present in any of such account’s will be changed provided the e-mail/mobile number change request is received from the same e-mail address as reflecting in the account(s).
7.3 Membership will automatically terminate on the death of a Member. InterMiles will close the Member’s account upon receiving appropriate notification of the Member’s death. However, the Member’s legal heir may, upon production of relevant documents, redeem the InterMiles available in the deceased’s InterMiles account till such time as they are valid for redemption. InterMiles will not be liable for any loss or damage whatsoever suffered by any person as a result of the termination.
7.4 InterMiles shall be at liberty to use any information and data made available to it in relation to any suspicious activity / misuse / abuse of the Programme T&Cs by a Member. Further, the Programme may initiate processes of suspension and termination of the Member’s Account based on such information. The Programme shall not be liable for the use of such information / data.
7.5 InterMiles shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of or to the InterMiles programme or any of the Benefits, facilities, or arrangements which are made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any Benefit, services, or facilities.
7.6 Any transaction or activity done by an InterMiles Member which breaches the Programme T&Cs will be treated as null and void by the programme. Payments and InterMiles accrued or redeemed for such activities will be forfeited.
7.7 Selling/Attempting to sell any Award or InterMiles or any Benefit is an illegal activity and will attract legal action including but not limited to suspension of the Account from which such Awards were redeemed and cancellation of any InterMiles present in the Account as well as all associated Benefits. InterMiles also reserves the right to initiate legal or any other action it may deem fit to pursue, if it suspects any fraud or misuse of the T&Cs.
7.8 Termination of membership by Member
7.8.1 Members may, at any time, cancel their membership by providing written notice to the Programme.
7.8.2 The Programme will ensure that the Account is inactivated in the system for any further Accrual Activities and a confirmation notification will be sent to the registered e-mail address in the Account once the same is done. However, all the data about closed or cancelled Account will continue to be retained by the Programme due to regulatory and audit requirements.
7.8.3 The Member may however redeem existing accrued InterMiles in the Account as per the validity of such InterMiles. Any such termination of membership does not relieve the Member of any continuing obligations under these T&Cs.
8. Audit and Disqualification
8.1 InterMiles reserves the right to audit any and all Members' InterMiles accounts at any time, without notice to the Member(s), to ensure compliance with the T&Cs of the Programme.
8.2 Any Account where a violation of any T&Cs is found will be immediately blocked (which means that the InterMiles available in such account may not be redeemed, till such time as the violation is resolved or clarified. The Program may also impose penalties for such violation including but not limited to the deduction or forfeiture of InterMiles from said InterMiles Account.
8.3 InterMiles also reserves the right to disqualify any Member from further participation in the InterMiles Programme if, in InterMiles’ sole judgment, such Member has violated the Programme T&Cs.
8.4 InterMiles reserves the right to initiate legal or any other action that it may deem fit to pursue if it suspects any fraud or misuse of the T&Cs of the InterMiles Programme.
9. Membership status and Tier evaluation
9.1 The InterMiles programme comprises of 5 levels: the entry level i.e. the InterMiles Membership and the Red, Silver, Gold and Platinum Tiers.
9.2 The InterMiles Tier is the entry level into the InterMiles Programme. Entitlement to the InterMiles Platinum, Gold, Silver or Red tiers depends on the applicable level of InterMiles accrued by Members within the Tier Review Period.
9.3 For upgrade to a higher Tier, the Dynamic Tier Review system evaluates a Member’s Tier status on a daily basis for an upgrade where the Member’s accrual of InterMiles in the preceding 365 days is calculated and if the Member has accrued the required InterMiles for the next higher Tier, the Member is upgraded to such higher Tier on that day itself with a new Tier Validity Period of 13 months from the date of the upgrade.
9.4 For retaining an existing Tier level, at the end of the Tier Validity Period (i.e. 13 months from the date of attainment of the existing Tier), the system will initiate a review of the Tier status. Our Dynamic Tier Review (DTR) system will review the InterMiles accrued for Qualifying Activities in the Member’s Account during the 12 month period from the attainment of the existing Tier or for an additional 6 months period preceding the date of Tier attainment i.e. for a total of 18 months. So long as the InterMiles accrued meet the Tier requirement under either of the 2 periods of evaluation (12 months / 18 months), the Member’s Tier will be retained for an additional 13 months.
9.5 The InterMiles requirement to attain each Tier level can be found here. The Programme may, from time to time, change the number of InterMiles needed to qualify for each Tier or the Tier validity or Tier Review Period, but will endeavour to inform Members in advance of any such changes.
10. Accruing of InterMiles
10.1 Members can accrue InterMiles for all Accrual Activities on InterMiles’ Programme Partners as communicated here by the Programme from time to time.
10.1.1 The quantum of InterMiles gained for each Accrual Activity will be specified by the Programme on www.intermiles.com.
10.1.2 Members in the Elite Tiers will also accrue Tier Bonus InterMiles, which are a percentage of the Base InterMiles earned for Accrual Activities on any Flights booked thought www.intermiles.com or on Flights on select Partner Airlines booked through any booking channel, as well as all Accrual Activities undertaken on other Program Partners through www.intermiles.com only.
10.1.3 Members in the Elite Tiers will also accrue Tier Bonus InterMiles, which are a percentage of the Base InterMiles earned for Accrual Activities on any Flights booked thought www.intermiles.com or on Flights on select Partner Airlines booked through any booking channel, as well as all Accrual Activities undertaken on other Program Partners through www.intermiles.com only. This is a Pre-selected Benefit for Elite Tiers.
10.1.4 InterMiles and/or it’s Programme Partners may also from time to time offer other types of Bonus InterMiles for certain activities.
10.1.5 Failure to provide complete /correct information at the time of booking the Accrual Activity, may result in the InterMiles due for that activity not being credited to the Member's Account as well as the Member not receiving certain Benefits.
10.1.6 InterMiles will not be credited for such Accrual Activities that are voluntarily cancelled by the member for any reason, irrespective of a refund for such activity being processed or not.
10.1.7 The responsibility to check that InterMiles and the corresponding Accrual Activities have been properly credited lies with the InterMiles Member. This can be checked by logging into the InterMiles Account online at www.intermiles.com.
10.1.8 Any Accrual Activity that is not tracked automatically at the time of booking of the said activity, may be credited retro-actively at InterMiles discretion on provision of appropriate proof of such activity by the Member.
10.1.9 InterMiles Members cannot claim credit for any Accrual Activity on a Programme Partner done prior to the date of enrolment into the Programme.
10.2 Accruing of InterMiles with Programme Partners.
10.2.1 InterMiles are credited automatically provided the InterMiles Membership Number is recorded at the time of activity with a Programme Partner. It is the InterMiles Members' responsibility to ensure that the InterMiles Membership Number is provided at the time of the activity. Please allow 8-10 weeks for the Programme Partner activity to reflect in the InterMiles Account.
10.2.2 Members can accrue InterMiles when using any eligible Programme Partner service.
10.2.3 Partner InterMiles are accrued only on qualifying charges in respect of the services offered by the Programme Partners. It is the responsibility of the Member to check with the Programme Partner if the rate being paid or the service or product being purchased is eligible for accruing Partner InterMiles.
10.2.4 Accumulation of both Partner InterMiles and partner loyalty programme points, for the use of any partner service, is at the sole discretion of InterMiles and the participating Programme Partner. Members are advised to verify with the Programme Partner whether it awards InterMiles or points, or both.
10.2.5 InterMiles is not responsible for informing Members of any changes in InterMiles participation its Programme Partners. Members are therefore advised to confirm partner status prior to using the services / facilities of our Programme Partners. Partner InterMiles are available only at participating partner locations, or for eligible Accrual Activities which are subject to change without notice.
10.2.6 Some of the additional benefits and privileges offered by the Programme Partners will only be made available to the Member subject to quoting of a specific promotion code. Members must therefore check and quote the code as and where applicable to avail of the additional benefits and privileges.
10.2.7 InterMiles has no liability for the acts or omissions of its Programme Partners.
10.2.8 Members are subject to InterMiles and the participating Programme Partners' relevant T&Cs for reservation, activities, activities and all other matters concerning the use of such services.
10.2.9 Any Programme Partner activity that is not tracked automatically at the time of use may be credited later through a retro claim process. Members may submit their mileage claim retro-actively by submitting the retained segment of the boarding pass and travel ticket in case of Partner Airlines or receipts and invoices in case of other Programme Partners to the InterMiles Service Centre provided that the Member was enrolled in the InterMiles programme, at the time of travel / undertaking the partner transaction and the claim is made within 180 days from the date of travel or the relevant transaction. InterMiles will validate these transactions and credit the InterMiles if the transaction is eligible for credit. The process to validate will take a minimum of 4-5 weeks from the date of receipt of the retro claim request by the InterMiles Service Centre. In addition to the details provided by the Member to process the mileage claim request retro-actively, the Programme may seek additional information to process the claim.
10.2.10 All Programme Partners, which offer mileage and or service benefits to InterMiles Members, are listed on www.intermiles.com
10.2.11 In case of any Bonus InterMiles promotion, the Member will be required to quote the specific promotion or campaign code in order to become eligible to accrue the Bonus InterMiles. Retro-credit will not be given for Bonus InterMiles if the promotion or campaign code is not quoted by the Member at the time of booking the activity / availing of the service.
11. Mileage Accrual and Validity
11.1 For Accrual Activities on Flights:
11.1.1 InterMiles will be credited to the Member's Account for all Revenue Flight bookings made on www.intermiles.com. InterMiles can be accrued only once per Accrual Activity per Member on such booking, regardless of the number of seats purchased. Mileage accrual will be based on the total value of all the Flight tickets purchased under the said transaction, irrespective of the Member being the passenger or not on such Revenue Flights booked.
11.1.2 InterMiles will also be credited to the Member’s Account for Revenue Flights booked on certain Partner Airlines, in select inventory classes through any appropriate booking channel (including but not limited to online as well as off-line travel agents as well as directly with the airline). The number of InterMiles credited to the Member's Account for such Flights is based on the distance flown and class of travel purchased. InterMiles accrual on such Flights is valid only for travel undertaken by the Member. InterMiles will be awarded only if the Member travels on a fare and booking class that is eligible for accrual of InterMiles as communicated by the Programme.
11.1.3 For connecting flights InterMiles will be credited as the total of the separate sectors of the trip. However, on direct or through flights with the same flight number and with one or more intermediate stops, InterMiles will be determined from the place of origin to the destination of travel.
11.2 For all other Accrual Activities:
11.2.1 When using the products / services (other than Revenue Flights) of the Programme Partners, InterMiles will be accrued for eligible Accrual Activities as per the accrual structure for each Programme Partner as detailed under the Earn InterMiles section on www.intermiles.com as may be amended from time to time.
11.3 Reporting of mileage credit and other account information:
11.3.1 Members can check their mileage statements by logging into the Account Summary section of their InterMiles Account on www.intermiles.com. This section displays all Accrual Activities as well as Award redemptions recorded in the Member’s Account.
11.3.2 InterMiles will e-mail an account update notification to the registered and verified e-mail address of the InterMiles Member every month.
11.3.3 Any discrepancies must be reported in writing to the InterMiles Service Centre within 180 days of completion of such activity with appropriate proof of completion of such activity. Telephonic notification for mileage credit discrepancies will not be accepted.
11.4 Accrual Activities eligible for credit of InterMiles in a Member’s Account are:
a. Revenue Flights purchased on any airline on www.intermiles.com
b. Revenue Flights purchased through any booking source, on select Partner Airlines, for bookings made in specified booking classes (i.e. ‘RBDs’). The list of such airlines is stated here;
c. Spends and charges incurred on InterMiles co-branded credit, debit and corporate cards as communicated by the Programme from time to time. This includes activities such as enrolment bonus, renewal bonus, spends threshold bonus, and plough back InterMiles. The list of such cards is stated here.
d. InterMiles accrued by a Corporate under its Account as a part of the Business Rewards+ Programme
e. All other Programme Partner services and benefits booked / purchased through www.intermiles.com or directly with the Programme Partner as specified here
f. All InterMiles purchased under the Buy InterMiles option on www.intermiles.com
g. All Bonus activities linked to Qualifying Activities, including but not limited to Tier Bonus and Cabin Bonus.
h. Any other activity for which the Programme may decide to grant InterMiles, including but not limited to manual adjustments, or transfer or gifting of InterMiles, pooling of InterMiles under MyFamily+, InterMiles deposited as a service recovery, complimentary InterMiles credited to employees of the Programme, InterMiles credited into an Account as part of Member’s Tier Benefit (i.e. Fuel discount, Shop Voucher, Miles credit voucher etc.)
11.4.2 Accrual Activities for InterMiles credited as specified in 11.4.h will not count towards a Member’s Tier status.
11.5 Validity of InterMiles
11.5.1 At the end of every calendar month, each Account will be reviewed and as long as the Membership Account reflects atleast one Accrual Activity or Award Activity in the preceding 18-month period, the InterMiles accrued in the InterMiles Account will continue to remain valid and available for redemption. E.g. the InterMiles credited to the Account on 15th December 2019 will be reviewed at the end of each calendar month and so long as the Account reflect atleast one Activity in the period 1 July 2018 and 31 December 2019, the miles will be extended for one more month.
11.5.2 For an Accrual Activity to be considered, the Activity must be completed and the corresponding InterMiles must be present as a credit in the InterMiles Account at the time of review. Similarly, for an Award Activity, to be considered as an eligible activity the activity including the debit of InterMiles must be completed during the review period.
11.5.3 InterMiles will continue to remain valid irrespective of any Activity being recorded in the Membership Account, so long as the Tier status of the Member is Platinum on the date of such review.
11.5.4 All InterMiles accrued prior to 1st July 2018 will be valid for 13 quarters (for InterMiles Members not holding a Co-brand card) and 21 quarters (for InterMiles Members holding a Co-brand card) as per the existing InterMiles validity policy. When such InterMiles are due for review at the end of the 13th or 21st quarter, the new mileage expiry rule will be applicable and if the Member has an eligible Accrual Activity or Award Activity in the preceding 18 months then InterMiles will not expire & will be extended by another month.
11.5.6 Any Accrual Activity credited to the account retrospectively after the expiry of InterMiles will not result in reinstatement of expired InterMiles. However, such activity will be considered as an eligible activity on the subsequent review date for mileage expiry.
11.5.7 If an Award Activity, which used up any InterMiles that would have expired on a certain review date, is subsequently cancelled, all InterMiles used for such Award Activity will immediately cease to be valid.
11.5.8 An Accrual Activity or Award Activity which is cancelled within the Review Period will not be considered for the InterMiles validity review.
11.5.9 Accrual Activities which are on pending or on-hold status will not be considered as an eligible activity.
11.5.10 Redeposit of InterMiles, charges towards setting up of any Account under MyFamily+, charges for Membership Card issuance, penalty charges for cancellation of any Awards will not be considered as eligible activities for mileage validity review.
12. Redemption of InterMiles
12.1 Award Activities redeemable under the Programme include:
a. A flight ticket purchased via www.intermiles.com against redemption of InterMiles from a Member’s Account.
b. A Flight ticket on select Partner Airlines purchased either online at www.intermiles.com or by contacting the InterMiles Service Centre, against redemption of InterMiles from a Member’s Account.
c. Any other Programme Partner activity listed under the Use InterMiles section on www.intermiles.com including and not limited to redemptions for Hotels, Fuel and Rewards Store.
d. Any other redemption activity offered by InterMiles from time to time.
12.1.1 Effective 11th December 2020, the earlier criteria requiring a base member to fulfill a one-time qualification criteria of having minimum 2000 Intermiles in the account and complete 3 months in the program from the date of joining in order to redeem stands withdrawn
12.1.2 Effective 11th December 2020, Base tier members will not be eligible to redeem full miles for gift voucher and fuel. They can however continue to redeem full miles for flights, hotels and dine.
12.1.3 Platinum, gold, silver and red tier members can redeem their miles across all reward categories and offerings
12.1.4 A redemption activity once carried out cannot be cancelled and miles will not be recredited unless explicitly allowed under the terms and conditions of usage of the corresponding reward product.
12.2 Use of any Award Activities will also be governed by the Terms & Conditions of the relevant Programme Partner.
12.3 Gifting / Purchase InterMiles:
12.3.1 Members may at any time purchase InterMiles for top-up in their own Account or for gifting to another Member’s Account.
12.3.2 Any InterMiles acquired through the Purchase InterMiles option will be valid only if the Member has an Accrual Activity or Redemption Activity recording in the InterMiles Account in the previous 18 month period.
12.3.3 InterMiles can be purchased under this facility as mentioned here. Each transaction can be for no less than 500 InterMiles and in multiples of 100 thereafter.
12.3.4 InterMiles can only be purchased online at www.intermiles.com.
12.3.5 Determination of the per mile value of InterMiles is at the sole discretion of the Programme. InterMiles reserves the right to change the price of InterMiles, impose additional restrictions on purchasing InterMiles and/ or conditions of obtaining InterMiles.
12.3.6 InterMiles reserves the right, in its sole discretion, to approve or disapprove the participation of any InterMiles Member in any offer related to purchase of InterMiles.
12.3.7 Any purchase of InterMiles will be posted to the relevant InterMiles Account within 72 hours of receipt of such request.
12.3.8 In the event of any mileage or financial discrepancy, payment calculations shall be based upon data available in the records held by InterMiles or its agent and which shall take precedence over the data in any other records.
12.3.9 All purchased InterMiles are non-refundable.
12.3.10 While InterMiles purchased will qualify for Tier evaluation, gifted InterMiles will not.
12.3.11 In addition to the per mile charges, all applicable taxes (including but not limited to Goods and Service Tax ‘GST’) will be applicable for such transactions.
12.3.12 Members residing outside India, gifting / purchasing InterMiles may get charged in their local currency. Any applicable transaction and or foreign exchange charges will also have to be borne by the Member.
12.4 Transfer of InterMiles:
12.4.1 Members can transfer InterMiles from one InterMiles Account to another, if they so desire.
12.4.2 To transfer InterMiles, the Member should be in possession of the recipient's InterMiles account number.
12.4.3 To be eligible to transfer InterMiles, the Member should have at least one Accrual Activity recorded in the Account from which the transfer is to be initiated.
12.4.4 InterMiles Members with active or pending Account status can transfer or receive InterMiles.
12.4.5 All Members can transfer InterMiles from their Account a maximum of 2 times per calendar year. Members in the Gold and Platinum tiers can avail this facility on 2 additional occasions (i.e. 4 times) in the same calendar year. This limit applies only to transfer from and not to receiving of InterMiles, which can be any number of times.
12.4.6 InterMiles can be only be transferred in tranches of 500 miles or multiples thereof. There is no maximum limit on the number of InterMiles that can be transferred in a single transaction.
12.4.7 Transfer of InterMiles can be done instantly online on www.intermiles.com. Transfer of InterMiles cannot be done at the InterMiles service centre.
12.4.8 Transfer of InterMiles will attract a charge as mentioned here.
12.4.9 The charges collected for transfer are exclusive of taxes or surcharges.
12.4.10 A single InterMiles transfer transaction can be used to transfer InterMiles to only one Account at a time.
12.4.11 The transferred InterMiles information will reflect in the transferor and the recipient's account within 48 hours of completion of the transaction.
12.4.12 InterMiles can be transferred to the deceased Member's legal heir, upon production of relevant documents. The InterMiles can be transferred from the InterMiles account till such time they are valid in the deceased Member's account. The charges for transferring InterMiles remain as is.
12.4.13 All mileage transfers are final and cannot be reversed / cancelled / redeposited and the charges collected for such transfers are non-refundable.
12.4.14 Transferred InterMiles can only be used for redeeming an Award and do not qualify for Tier evaluation, i.e. transferred InterMiles will not count towards the receiving Member’s Tier upgrade or renewal.
12.4.15 InterMiles can be transferred to another InterMiles Account only and cannot be transferred to a membership account of any other airline or loyalty program.
12.4.16 Determination of the value of such transfer transactions is at the sole discretion of the Programme and InterMiles reserves the right to change transfer charge, impose additional restrictions on the transferring of InterMiles and/or conditions of receiving such transferred InterMiles.
12.4.17 The transfer and use of InterMiles is subject to all rules, T&Cs of the InterMiles programme.
12.4.18 In the event of any mileage or financial discrepancy, payment calculations shall be based upon data maintained by InterMiles or its agent and which shall take precedence over the data in any other records.
12.5.1 In addition to the transfer charges, all applicable taxes (including but not limited to Goods and Service Tax ‘GST’) will be applicable for such transactions.
12.5.2 Members residing outside India, gifting / purchasing InterMiles may get charged in their local currency. Any applicable transaction and or foreign exchange charges will also have to be borne by the Member.
13. Data Processing and Protection
13.1 By quoting the InterMiles Account Number for any Accrual Activity or by incurring spends on any InterMiles co-branded credit, debit and corporate cards, the Member consents to InterMiles creating, maintaining and updating data that is personal to the Member. Such data includes (i) information provided at the time of enrolment (or at any time thereafter) like name, address, telephone number, date of birth, employer name, seat preferences, etc. as well as (ii) all Accrual Activity and Award Activity related data.
13.2 Such data will be maintained and updated for the purpose of providing relevant information and services to the Member. Data will also include data received from Programme Partners about InterMiles accrued as a result of using the services and benefits provided by Programme Partners.
13.3 Before any Account information is disclosed to the Member or their authorised representative by the Programme, InterMiles reserves the right to ask certain security questions, to verify the identity of Account holder, based on the information available in the Member’s Account.
13.4 Disclosure of any Member data any individual other than the Member themselves, will only be done to a person who has been nominated by the Member to InterMiles, in advance and in writing.
13.5 Members are responsible for the security of their InterMiles Account Number as well as any log-in ids and passwords used on www.intermiles.com and shall ensure that these details are not disclosed by them whether intentionally or not, so as to allow any third person to access their InterMiles Account in any manner. The Programme will not be responsible for any loss of data or InterMiles due to compromise of Member’s password, registered e-mail or mobile number, electronic device or any other physical or electronic form which is beyond the Programme’s control.
13.7 As part of providing value added services to Members, InterMiles in collaboration with its Programme Partners reserves the right to communicate send certain special offers / product information to Members based on their profile as recorded in their InterMiles Account.
13.8 Consent to receive such offers will be deemed as given, until such time that the Member withdraws consent to receive mailers and offers from Jet Privilege Pvt. Ltd. and its various Programme Partners by opting out of the relevant preference by updating the preferences in the ‘Update Profile’ section at www.intermiles.com.
13.9 Communication related to transactional and service activities like account statement, mileage expiry notice, tier change notice etc. cannot be opted out of.
13.10 The Programme reserves the right to disclose any and all information in a Member's Account, without any prior intimation to the Member, if such disclosure is required by law, including disclosures to the police, immigration and customs authorities.
14. Change, Termination or Cancellation of the InterMiles Programme
14.1 Enrolment into the Programme, accrual of InterMiles, Award travel, Tier status etc. are subject to the T&Cs of the InterMiles Programme and are subject to any applicable laws and regulations.
14.2 InterMiles may change, add to, modify or withdraw at any time without giving notice such T&Cs as well as any benefits or services provided in connection with the InterMiles Programme and any special offers or promotional offers made to any Tier or group of Members.
14.3 InterMiles reserve the right to change any InterMiles Programme rules, regulations including but not limited to; Award requirements, Accrual Activity levels, Tier attainment and retention requirements, and special offers, as well as inclusion or removal of any Programme Partner and or any related services and benefits, at any time without providing any advance notice. This means that InterMiles may initiate changes, for instance, impacting partner affiliations, rules for accruing mileage credit, rules for redemption of any Awards.
14.4 In the event InterMiles makes any changes to the InterMiles Programme, Members will be taken to have received notice of the change as long as InterMiles updates the same on www.intermiles.com.
14.5 Jet Privilege Pvt. Ltd. may terminate or change the ownership of the InterMiles programme at any time but will use its reasonable endeavours to inform the Members of such change. At the end of such termination or transfer of ownership of the Programme, each Member acknowledges that his /her right to use the services, including the accrual and redemption of InterMiles, may cease or get altered.
15. Limitation of Liability
15.1 InterMiles and /or its Programme Partners shall not be liable to any Member or their nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the InterMiles Programme and/or the provision of or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether InterMiles and/or its Programme Partners have any control over the circumstances giving rise to the claim or not.
15.2 InterMiles shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the InterMiles Programme or any of the facilities, benefits or arrangements which are made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any services, benefits or facilities available under the Programme.
15.3 InterMiles will endeavour to ensure the availability of services provided by its Programme Partners but will not be liable for any loss arising from the failure by InterMiles and its Programme Partners to provide services.
15.4 To the extent permissible by local law or regulation, these T&Cs shall be governed by and construed in accordance with Indian law. InterMiles and each Member submit to the non-exclusive jurisdiction of the Indian (Mumbai) courts to resolve any disputes that may arise out of them.
15.5 Any part of these T&Cs which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme rules in any way. InterMiles shall not be required to provide any service or otherwise act in pursuance of these T&Cs if to do so would be contrary to applicable law.
15.5 Reasonable care has been taken to ensure that information contained in the T&Cs and in any publications and advertisements in connection with InterMiles is accurate, but InterMiles will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.
16. Information on www.intermiles.com and other Programme communication channels:
16.1 InterMiles regularly reviews and updates the information on its web pages. Despite its best endeavours, it is possible that some of the information could meanwhile have become outdated. InterMiles therefore cannot accept any responsibility for or guarantee that the information provided is up-to-date, correct and complete at all times. Apart from this, the InterMiles T&Cs apply.
16.2 Moreover, InterMiles reserves the right to make changes or additions to the information services, products and other materials provided.
16.3 Any communication from InterMiles is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged information. If you have received the communication in error, please notify the Programme (sender) immediately and delete the message from your system. Any unauthorized disclosure; copying, distribution or use of the message is strictly prohibited, and if done, could result in legal action. The message is not guaranteed to be complete or error free. No liability is assumed for any errors and / or omissions in the contents of such communication. Reasonable precautions have been taken to ensure that the message is virus-free. However, InterMiles do not accept responsibility for any loss or damage arising from the use of its communications or attachments.
16.4 Information & offers on products and services of InterMiles’ Programme Partners is made available to Members for their personal consumption. However, representations made on the same by Programme Partners are not necessarily endorsed by InterMiles and Members are requested to validate all claims independently before availing any the offer.
16.5 InterMiles regularly reviews and updates the information on its webpages, including but not limited to any change pertaining to the Programme, its Programme Partners, as well as offers or services provided. InterMiles is not liable to send any direct communicate all such changes to its Members via e-mail or any other mode of communication. Members are required to access the website and keep themselves abreast of all such changes from time to time.
17. Governing Law
Indian laws govern all the T&Cs of this Programme. In the event of any disputes, the appropriate court in Mumbai shall have exclusive jurisdiction.