Terms and Conditions

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Intermiles Tiers Benefits

InterMiles Tier Structure

  • On signing up for the InterMiles programme, an individual will be enrolled as an InterMiles Member and will not be allocated into any specific Tier.
  • Achievement of any InterMiles Tier depends on accrual of InterMiles against Eligible Activities within each applicable Tier Review Period as per the rules of the Dynamic Tier Review (DTR)
  • Dynamic Tier Review refers to the review of a Member’s Tier status on a daily basis for an upgrade where the Member’s accrual of InterMiles in the preceding 365 days is calculated and if the Member has accrued the required InterMiles for the next higher Tier, the Member is upgraded to such higher Tier on that day itself with a new Tier Validity Period of 13 months from the date of the upgrade.

Similarly, for retaining an existing Tier level, at the end of the Tier Validity Period (i.e. 13 months from the date of attainment of the existing Tier), the system will initiate a review of the Tier status. Our Dynamic Tier Review (DTR) system will review the InterMiles accrued for Qualifying Activities in the Member’s Account during the 12-month period from the attainment of the existing Tier or for an additional 6 months period preceding the date of Tier attainment i.e for a total of 18 months. So long as the InterMiles accrued meet the Tier requirement under either of the 2 periods of evaluation (12 months / 18 months), the Member’s Tier will be retained for an additional 13 months.

  • Tier Upgrade Criteria: The member needs to achieve the InterMiles threshold as mentioned below to either attain a higher Tier:
Minimum InterMiles Requirement
No. Tier Level Minimum InterMiles Requirement 12 Months Tier Review Period
Minimum InterMiles Requirement for Platinum No. 1 Tier Level Platinum Minimum InterMiles Requirement 12 Months Tier Review Period 80,000
Minimum InterMiles Requirement for Gold No. 2 Tier Level Gold Minimum InterMiles Requirement 12 Months Tier Review Period 40,000
Minimum InterMiles Requirement for Silver No. 3 Tier Level Silver Minimum InterMiles Requirement 12 Months Tier Review Period 15,000
Minimum InterMiles Requirement for Red No. 4 Tier Level Red Minimum InterMiles Requirement 12 Months Tier Review Period 10,000
Minimum InterMiles Requirement for InterMiles Member No. 5 Tier Level InterMiles Member Minimum InterMiles Requirement 12 Months Tier Review Period On Enrolment
  • Upgrade Review & Management
    • Effective 14th November 2019, all Members will be reviewed for upgrade basis the new criteria mentioned above
    • Every day, each Member is reviewed for upgrade to the next Tier
    • If a Member becomes eligible for an upgrade basis the specific upgrade eligibility criterion of each Tier, he/she gets upgraded

 

    • Upgrade Scenarios:
        1. Multi-tier upgrade in a single review transaction -
          • If a Member, in a single transaction earns InterMiles that qualify a multi-Tier jump, then the benefits (Fixed Benefits and Variable Benefits) will be accorded as per the highest Tier only


      Illustration:

      Minimum InterMiles Requirement
      Tier as on 14th November 2019 Tier Validity Upgraded Tier on 20th February 2020 Tier Validity Tier Benefit Credited to Account

      Red

      13th December 2020

      Silver

      Skipped

      NA

      Gold

      20th March 2021

      Yes (Valid up to 20th March 2021)

      1. Multi-tier upgrade in different review transactions within the Tier Validity Period -
        • A Member earns InterMiles that qualify for a multi-tier upgrade at different points in time within the validity of their existing Tier; in such instances, Member will be accorded the Benefits for each upgraded tier with the benefits being valid for the same period as the validity period of that Tier.

Illustration:

Minimum InterMiles Requirement
Tier as on 14th November 2019 Tier Validity Upgraded Tier Tier Validity Tier Benefit Credited to Account
Minimum InterMiles Requirement for Gold Tier as on 14th November 2019 Red Tier Validity 13th December 2020 Upgraded Tier Silver (upgraded on 20th February 2020) Tier Validity 19th March 2021 Tier Benefit Credited to Account Yes (Valid up to 19th March 2021)
Minimum InterMiles Requirement for Gold Tier as on 14th November 2019 Tier Validity Upgraded Tier Gold (upgraded on 25th May 2020) Tier Validity 24th June 2021 Tier Benefit Credited to Account Yes (Valid up to 24th June 2021)

In case the Member has been upgraded due to wrong credit of InterMiles, the InterMiles will get reversed.

  • Tier Retention Criteria: At the end of each Tier Review Period, the Member needs to achieve the InterMiles threshold as mentioned below to retain their Tier level:
Minimum InterMiles Requirement
No. Tier Level Minimum InterMiles Requirement 12 Months Tier Review Period Minimum InterMiles Requirement 18 Months Tier Review Period
Minimum InterMiles Requirement for Platinum No. 1 Tier Level Platinum Minimum InterMiles Requirement 12 Months Tier Review Period 80,000 Minimum InterMiles Requirement 18 Months Tier Review Period 1,10,000
Minimum InterMiles Requirement for Gold No. 2 Tier Level Gold Minimum InterMiles Requirement 12 Months Tier Review Period 40,000 Minimum InterMiles Requirement 18 Months Tier Review Period 55,000
Minimum InterMiles Requirement for Silver No. 3 Tier Level Gold Minimum InterMiles Requirement 12 Months Tier Review Period 15,000 Minimum InterMiles Requirement 18 Months Tier Review Period 20,000
Minimum InterMiles Requirement for Red No. 4 Tier Level Gold Minimum InterMiles Requirement 12 Months Tier Review Period 10,000 Minimum InterMiles Requirement 18 Months Tier Review Period 13,000
Minimum InterMiles Requirement for InterMiles Member No. 5 Tier Level InterMiles Member Minimum InterMiles Requirement 12 Months Tier Review Period NA Minimum InterMiles Requirement 18 Months Tier Review Period NA
    • Tier Review Period: Is a period of 12 months from the attainment of the Tier or an additional 6 months period preceding the date of Tier attainment i.e a total of 18 months
    • Tier Validity Period: 13 months from the date of attainment of the Tier
    • If the Member is unable to fulfill the retention criteria for the current Tier, then the Member will be moved down to the Tier level corresponding to the value of InterMiles accrued on Qualifying Activities during the Tier Review Period. Tier Benefits associated to the new Tier level will apply.

12 Month Tier Review Period and 13 Month Tier Validity Period

Mileage credit under InterMiles can happen instantly on the date the Accrual Activity or a later date post the completion of the actual Accrual Activity. ‘Activity Date’ is the date when the Member performs the Accrual Activity and ‘Transaction Posting Date’ is the date on which the InterMiles for such Accrual Activity are credited into the Member’s Account.

Tier is reviewed for InterMiles accrued for Accrual Activities undertaken for Activity Dates only within the Tier Review Period and credited prior to the end of the Tier Validity Period.

The Tier Validity Period is a month longer than the Tier Review Period to allow for credit of InterMiles for Qualifying Activities undertaken on Programme Partners by the Members during the Tier Review Period as some of the Programme Partners have a longer mileage credit cycle.

It must be noted that InterMiles earned by Members for Qualifying Activities where the actual Activity Date falls during this additional one month will not be counted towards the Tier review.

Migration of existing JetPrivilege Members into InterMiles Programme:

  • Tier levels held in the JetPrivilege Programme as on 14th November 2019 (Cut-over Date) will be retained in the new InterMiles Tier structure as per the following:
Migration of existing JetPrivilege Members into InterMiles Programme
Tier Status in JetPrivilege Programme Tier Status in InterMiles Programme
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme Platinum Tier Status in InterMiles Programme Platinum
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme Gold Tier Status in InterMiles Programme Gold
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme Silver Tier Status in InterMiles Programme Silver
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme BluePlus Members with 10,000 or more JPMiles accrued in the 12 months preceding the Migration Date Red Tier and eligible for associated Tier Benefit Tier Status in InterMiles Programme Red Tier and eligible for associated Tier Benefit
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme BluePlus Members with less than 10,000 JPMiles accrued in the 12 months preceding the Migration Date Tier Status in InterMiles Programme InterMiles Member
Migration of existing JetPrivilege Members into InterMiles Programme Tier Status in JetPrivilege Programme Blue Tier Status in InterMiles Programme InterMiles Member
  • On the Cut-over Date, the Programme will also review the Member’s Account for InterMiles accrued against Qualifying Activities and if the InterMiles earned in the prior 12-month period meets the new Tier Upgrade Criteria, the Member’s Tier Status will be upgraded to such higher Tier Status
  • Upon cut-over to the new InterMiles Programme, Members will receive Tier Benefits as per the their new InterMiles Tier Status
  • Post the cut-over, you are entitled to only the benefits associated with your new InterMiles Tier. All other benefits associated with the earlier JetPrivilege Tier & Programme cease to exist.
  • Tier Benefits will be valid for use within the Tier Validity Period of the Tier for which such benefits were granted
  • If the InterMiles Member is a child (as per the Programme Terms and Conditions) and is migrated as an InterMiles Red, Silver, Gold or Platinum Member as per the Tier Upgrade Criteria then the Tier Benefits of such a child will be credited to the InterMiles Account of the parent/guardian and can be utilized through their respective InterMile Account

Membership Card issuance

  • Members whose InterMiles Tier Status is Platinum, Gold or Silver will be sent a new complimentary Membership Card alongwith the welcome kit
  • All Members can also download a digital image of their Membership Card through the logged in section of their Account
  • Any subsequent card requests will attract a processing fee of 750 InterMiles. Members can place the request for a physical card through the logged in section of their Account

Tier Benefits:

  • On attainment of each Tier, the Programme will make available (‘Credit’) to the Member certain additional bonuses, discounts and complimentary services as Tier Benefits. Each Tier level will be accorded a different number of Credit of the Benefits. Each Credit is the number of times a Benefit can be used by the Member within its validity.
  • Tier Benefits and the number of instances Credited to a Member’s Account are as detailed below.

Complimentary Seat Select benefit

  • Complimentary Seat Select means a wavier on seat select charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
  • On attainment of a tier, Members will be issued with benefit credits as per their tier entitlement
  • Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
  • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
  • If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
  • Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
  • Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit cannot be utilized on the domestic segment
    • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit cannot be utilized for Bhopal-Mumbai segment.
  • This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
  • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Seat Select credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
    • Eg.: Member’s current tier (as on 14th November 2019) is Silver. Member is issued 1 credit of Complimentary Seat Select benefit. Validity of this credit is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Complimentary Seat Select benefit. Validity of these new credits will be up to 19th January 2021
  • This benefit must be utilized on bookings with travel date within the validity of the benefit
    • E.g.: If 1 Complimentary Seat Select credit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
  • If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
  • In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
    • E.g.: If 1 Complimentary Seat Select is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
  • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
  • No InterMiles will be accrued on utilization of the Complimentary Seat Select benefit

Complimentary Meals on Flights

  • Complimentary Meals means wavier on Meal charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
  • On attainment of a tier, Members will be issued with benefit credits as per their tier entitlement
  • Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
  • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
  • If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
  • Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
  • Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit cannot be utilized on the domestic segment
    • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit cannot be utilized for Bhopal-Mumbai segment.
  • This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
  • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Meal benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
    • Eg.: Member’s current tier (as on 14th November 2019) is Silver. Member is issued 1 credit of Complimentary Meal benefit. Validity of this credit is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Complimentary Meal benefit. Validity of these new credits will be up to 19th January 2021
  • This benefit must be utilized on bookings with travel date within the validity of the benefit
    • E.g.: If 1 Complimentary Meal benefit credit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
  • If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
  • In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
    • E.g.: If 1 Complimentary Meal benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
  • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
  • No InterMiles will be accrued on utilization of the Complimentary Meal benefit

Elite Tier Bonus InterMiles

  • Elite Tier Bonus InterMiles are additional InterMiles which are credited as a percentage of the Base InterMiles accrued by a Member
  • Accrual Activities on which Elite Tier Bonus InterMiles will be earned are –
    • On Etihad marketed and operated flights booked through any booking channel
    • Revenue Flights, Hotel stay, Shopping, restaurant table reservations and tours and activities booked through www.intermiles.com
  • Elite Tier Bonus InterMiles earnings are as below:
    • Platinum Tier– 75% of the Base InterMiles earned
    • Gold Tier – 50% of the Base InterMiles earned
    • Silver Tier – 25% of the Base InterMiles earned
  • Elite Tier Bonus InterMiles will be credited alongwith the credit of the Base InterMiles only upon completion of the relevant Accrual Activity
  • The Elite Tier Bonus InterMiles will be calculated as per the Tier Status of the Member on the date on which the Accrual Activity was undertaken and not, either on the date of booking the Accrual Activity or the date on which the Accrual Activity was posted to the Member’s Account
    • E.g.: A Silver Tier Member books a flight on www.intermiles.com on 1st December 2019 for travel on 15th December 2019 and Base InterMiles are credited to the Member’s Account on 16th December 2019. If the Member is upgraded to Gold on 12th December 2019, the Elite Tier Bonus InterMiles that will be credited to the Member’s Account will be the Gold Tier Bonus InterMiles

50% Cancellation waiver on Award Flights

  • 50% Cancellation Waiver benefit on Award flights means a redeposit of 50% of the redeemed InterMiles for an Award flight booked through www.intermiles.com
  • Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit cannot be utilized on the domestic segment
    • E.g.: If a Member is booking a flight for Bhopal to Abu Dhabi via Mumbai the benefit cannot be utilized for Bhopal-Mumbai segment.
  • Member must cancel the segment at least 72 hours prior to departure by contacting the InterMiles Service Centre from either your registered e-mail id or contact number
  • Any bookings being made for departure within 72 hours won’t be eligible for this benefit.
  • Upon verification and successful cancellation of the segment, 50% of the redeemed InterMiles will be deposited into the Member’s Account within 48 hours
  • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
  • The cancellation and redeposit of InterMiles and corresponding use of this benefit can only be requested by the Member from whose Account InterMiles were initially redeemed. Benefits from 2 separate Accounts cannot be utilized for the same booking
  • Members with more than one credit of this benefit can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
  • This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
  • This benefit must be utilized on bookings with travel date within the validity of the benefit
    • E.g.: If 1 credit of 50% Cancellation Waiver benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
  • This benefit can only be used on Award flights which are non-refundable
  • Convenience Fee will not be refunded to the Member on utilization of Complimentary Cancellation on Award Flights benefit

Complimentary Lounge Access

        • Complimentary Lounge access means wavier on lounge access charges when travelling on any flight booked on www.intermiles.com
        • This benefit will be available for use from 1st December 2019
        • Complimentary Lounge access will only be available in the following Domestic airports:
List of Complimentary Lounge
City Airport Name Terminal Lounge Name
Complimentary Lounge access will only be available in the following Domestic airports City

Ahmedabad

Airport Name

Sardar Vallabhbhai Patel International Airport

Terminal

Domestic T1

Lounge Name

Plaza Premium

Complimentary Lounge access will only be available in the following Domestic airports City

Bangalore

Airport Name

Kempegowda International Airport

Terminal

Domestic T1

Lounge Name

BLR Lounge

Complimentary Lounge access will only be available in the following Domestic airports City

Chennai

Airport Name

Chennai International Airport 

Terminal

Domestic T1

Lounge Name

Travel Club Lounge

Complimentary Lounge access will only be available in the following Domestic airports City

Delhi

Airport Name

Indira Gandhi International Airport

Terminal

Domestic T1D

Lounge Name

Plaza Premium

Complimentary Lounge access will only be available in the following Domestic airports Airport Name

Indira Gandhi International Airport

Terminal

Domestic T2

Lounge Name

Plaza Premium

Complimentary Lounge access will only be available in the following Domestic airports Airport Name

Indira Gandhi International Airport

Terminal

Domestic T3

Lounge Name

Plaza Premium

Complimentary Lounge access will only be available in the following Domestic airports City

Goa

Airport Name

Dabolim Goa International Airport

Terminal

Domestic T1

Lounge Name

Good Times Bar

Complimentary Lounge access will only be available in the following Domestic airports City

Hyderabad

Airport Name

Rajiv Gandhi International Airport

Terminal

Domestic

Lounge Name

Plaza Premium

Complimentary Lounge access will only be available in the following Domestic airports City

Kolkata

Airport Name

Netaji Subhas Chandra Bose International Airport

Terminal

Domestic T1

Lounge Name

Travel Club Lounge

Complimentary Lounge access will only be available in the following Domestic airports City

Mumbai

Airport Name

Santacruz Airport

Terminal

Domestic T1B

Lounge Name

Good Times

Complimentary Lounge access will only be available in the following Domestic airports Airport Name

Santacruz Airport

Terminal

Domestic T1C

Lounge Name

Travel Club Lounge

Complimentary Lounge access will only be available in the following Domestic airports Airport Name

Chhatrapati Chhatrapati Shivaji Maharaj International Airport

Terminal

Domestic T2

Lounge Name

Travel Club Lounge

Complimentary Lounge access will only be available in the following Domestic airports City

Nagpur

Airport Name

Dr. Babasaheb Ambedkar International Airport 

Terminal

Domestic

Lounge Name

Travel Club Lounge

    • Members need to be logged-in to their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
    • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
    • If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
    • Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
    • Complimentary lounge access is available only at the city of departure for the segment for which it is utilized
    • Each credit of this benefit can be utilized only for flights within India and on a per passenger per segment basis; In case of a booking with both international and domestic segments, the benefit can only be utilized on the domestic segment
      • E.g.: If a Member is booking a flight for Ahmedabad to Abu Dhabi via Mumbai the benefit can be utilized for Ahmedabad - Mumbai segment only. The benefit cannot be utilized for the Mumbai-Abu Dhabi segment
    • In case of connecting flights if the transit time at the connecting airport is more than 90 minutes, Member can utilize this benefit at both the origin and the transit airports (subject to availability of lounge at these locations); each access per passenger per airport will result in utilization of 1 credit each
    • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
    • To access the lounge the Member/passenger needs to show the SMS or the lounge access confirmation e-mail to the lounge operator and the sector / airline / travel date mentioned in the SMS / confirmation e-mail must match the details on the boarding pass
    • In case of Member getting re-protected on another flight / airline / date by the operating airline within 48 hours of the original departure, then the same code can be used to access the lounge even without the sms / e-mail and boarding pass details matching. If the Member / passenger is re-protected for travel beyond 48 hours, the Member from whose Account the benefit has been utilized will need to contact the InterMiles Service Centre to extend the validity of the code for usage for the new flight
    • This benefit will be credited to the Member’s Account immediately on attainment of the tier and will remain available for utilization for a period of 13 months from the date of credit of the benefit to the Account and cannot be extended
    • This benefit must be utilized on bookings with travel date within the validity of the benefit
      • E.g.: If 1 credit of the Complimentary Lounge access benefit is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
    • The lounge access code will be SMS’d / e-mailed to the Member on their registered mobile number / e-mail address immediately upon the confirmation of the booking. However, the access code will be activated for use only 6 hours prior to the departure of the flight for which it was utilized. For a flight booked for travel within 6 hours, the lounge access code will be immediately be activated
    • If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
    • In an event of the airline cancelling / combining the flight / re-protecting or re-routing the passenger on another flight / date due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline in form of a ticket, boarding pass or confirmation e-mail with new flight details) of such flight change resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
      • E.g.: If 1 Complimentary Lounge Access is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2019. In case the airline cancels the flight on 15th March 2019, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
    • In case the Member/passenger has already accessed the lounge and utilized the benefit and due to subsequent changes to the flight schedule (delay / cancellation ) and the Member/passenger wishes to continue utilizing the lounge beyond the permitted 2 hours, the same will require utilization of an additional credit of the benefit. In such instances, the Member will need to contact InterMiles Service Centre from their registered e-mail address / mobile number to utilize additional credit/s of this benefit, if available in the Member’s Account
    • In case the Member/passenger is unable to access the lounge on account of check-in or security or any other delays at the airport, this benefit will deem to be utilized and not be reinstated
    • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Lounge Access credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
      • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2 credits of Complimentary Lounge Access benefit. Validity of these credits is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is issued 4 additional credits of Complimentary Lounge Access benefit. Validity of these new credits will be up to 19th January 2021
    • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
    • Lounge can be accessed for maximum 2 hours per user per visit. Every 2 hours from end of 2nd hour onwards shall be charged as an additional visit per user which is to be borne by the member/ passenger.
    • When a child under 12 (twelve) years is travelling as an Eligible Member / Passenger, the child must be accompanied by an adult and if that adult is not eligible for the Lounge access, the adult will be considered as an accompanying guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for an accompanying guest.
    • When a child (2 years and above) is travelling with an adult who is an Eligible Member / Passenger, the child will be considered as a guest and will have to be paid for as per the rate advised by Lounge Operator at that point in time applicable for a guest.
    • Infants (up to 2 years) are permitted Lounge access accompanied by/with an Eligible Member or Passenger and will not be considered as a guest.
    • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first

Discount on Excess Baggage

        • Discount on Excess Baggage means wavier/discount on Excess baggage charge when booking either a Revenue Flights or an Award flight on www.intermiles.com
        • This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
        • The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
        • Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
          • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
        • Once selected, this benefit cannot be reversed or changed during its validity
        • The benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
        • The benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
        • Members need to be logged-in into their InterMiles Account to utilize this benefit while booking their flights on www.intermiles.com. Benefits cannot be utilized through the ‘Manage My Booking’ section of the website
        • This benefit can be utilized by the Member for any passenger (self or any other passenger not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
        • If a Member is making a booking for another passenger who is also a Member and chooses this benefit; the credits will be utilized from the Account of the Member who is logged in and not from the Account of the Member who is travelling. Benefits from 2 separate Accounts cannot be utilized for the same booking
        • Members with more than one instance of this benefit available can use their credits on a single or across multiple bookings depending on number of passengers / segments in a booking
        • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Discount on Excess Baggage benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
          • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 1 credit of Discount on Excess Baggage of INR 375. Validity of this credit is for 13 months up to 13th December 2020. However, on 20th December 2019, Member is upgraded to Gold and is issued 2 additional credits of Discount on Excess Baggage of INR 750. Validity of these new credits will be up to 19th January 2021
        • This benefit must be utilized on bookings with travel date within the validity of the benefit
          • E.g.: If 1 credit of Discount on Excess Baggage of INR 375 is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for bookings with travel (outbound / return) date between 1st January 2020 to 31st January 2021
        • If the Member cancels the flight on which the credit was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
        • In an event of the airline cancelling / combining the flight due to which the credit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the airline) of such flight cancellation / combination resulting in unavailability of the said benefit and on appropriate verification InterMiles will redeposit the credit into the Member’s Account with same validity as at the time of issuance. Credits will be redeposited to the Account so long as they are within the validity of the same
          • E.g.: If 1 credit of Discount of Excess baggage of INR 375 is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with travel date of 30th March 2020. In case the airline cancels the flight on 15th March 2020, the benefit will be credited back to the Member’s Account with validity till 31st January 2021
        • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first
        • No InterMiles will be accrued on utilization of the Discount of Excess Baggage benefit

Complimentary Fuel

        • Complimentary Fuel benefit means additional InterMiles being credited to the Member’s Account which can only be redeemed for purchase of standard fuel (excluding any other purchases) at select Indian Oil petrol pumps
        • This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
        • The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
        • Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
          • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
        • Once selected, this benefit cannot be reversed or changed during its validity
        • Miles under this benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
        • The Miles credited on account of this benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
        • This benefit can be utilized in a single transaction or across multiple transactions
        • This benefit can be utilized only by the Member
        • At the time of purchasing the fuel to utilize the Member must choose the payment option as ‘Pay by Miles’ and complete the transaction by providing the OTP sent to the registered mobile no. in the Member’s Account
        • At the time of redemption, InterMiles credited into the Member Account for this benefit will be redeemed first before any other accrued InterMiles are utilized for such a redemption
        • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Complimentary Fuel credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
          • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2000 InterMiles for use against Complimentary Fuel benefit. Validity of these credits is for 13 months up to13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is credited with an additional 5000 InterMiles of Complimentary Fuel benefit. Validity of these new credits will be up to 19th January 2021
        • In case of multiple credits of this benefit, the system will automatically utilize the credit with the earliest expiry first

Discount on Hotel Booking

      • Discount on Hotel Bookings means discount codes being provided to the Member for use when booking Hotel stays through www.intermiles.com
      • Discount on Hotel Booking will be available as a benefit from 6th January 2020
      • This is a variable benefit and is made available for selection immediately on attainment/retention of the Tier
      • The benefit must be selected by the Member before the same can be credited into the Member’s Account for use
      • Member can select the variable benefits at any time after attaining / retaining the tier till before the Tier expiry date. Irrespective of the date on which the variable benefit is selected, the validity of this benefit will only be till the Tier expiry date
        • E.g.: If the benefit becomes available to the Member in his Account on tier upgrade/retention on 1st January 2020, however the Member selects the benefit for use only on 29th January 2021, the validity of this benefit will remain 31st January 2021
      • Once selected, this benefit cannot be reversed or changed during its validity
      • The benefit will be credited to the Member’s Account immediately on selection of the benefit and will be valid for utilization upto the Tier Validity Period
      • The benefit will lapse on the expiry date of the Tier for which this benefit was made available and cannot be extended
      • More than 1 discount code cannot be applied on the same booking
      • Each voucher will enable a Gold Tier Member to enjoy a discount of INR 1,000 on a minimum spend of INR 8,000 and a Platinum Tier Member to enjoy a discount of INR 2,000 on a minimum spend of INR 12,000
      • This benefit can be utilized by the Member for any guest (self or any other guest not necessarily an InterMiles Member). However, the benefit cannot be transferred to the Account of another Member
      • This benefit is only available for hotel bookings made on www.intermiles.com through InterBook
      • If a Member gets upgraded to a higher tier during the ongoing validity of the existing entitlement, the validity of unutilized Hotel Discount benefit credits already available in the Account will continue to remain valid for 13 months from the date of the original issuance; the new credits of the benefit issued as part of the new upgraded tier will be valid for 13 months from the date of such issuance
        • Eg.: Member’s current tier (as on 14th November 2019) is Gold. Member is issued 2 Hotel Discount vouchers of INR 1000 each. Validity of these vouchers is for 13 months up to 13th December 2020. However, on 20th December 2019, Member is upgraded to Platinum and is issued 2 additional vouchers of INR 2000 each. Validity of these new vouchers will be up to 19th January 2021
      • This benefit must be utilized on bookings with stay date within the validity of the benefit
        • E.g.: If Discount Voucher is issued to the Member on 1st January 2020 with validity till 31st January 2021 then the Member can only use it for hotel stay (check-in / check-out) between 1st January 2020 to 31st January 2021
      • If the Member cancels the stay for which the discount voucher was utilized, the benefit will be treated as used and will not be redeposited into the Member’s Account
      • In an event of the hotel cancelling the stay due to which the benefit could not be utilized, the Member will need to contact InterMiles Service Centre and provide adequate proof (including but not limited to an acknowledgement from the hotel) of such cancellation and on appropriate verification InterMiles will redeposit the voucher into the Member’s Account with same validity as at the time of issuance. Vouchers will be redeposited to the Account so long as they are within the validity of the same
        • E.g.: If a discount voucher is issued to the Member on 1st January 2020 with validity till 31st January 2021 and the Member uses the benefit on a booking done on 25th February 2020 with check-in date of 30th March 2020. In case the hotel cancels the stay on 15th March 2020, the voucher will be credited back to the Member’s Account with validity till 31st January 2021
      • InterMiles accrual for hotel stays where such vouchers have been used will be as per the final amount paid and will be governed by the general Hotels terms & conditions mentioned here