Terms and Conditions

Download entire InterMiles programme terms and conditions (586 KB PDF file, new window open)Print entire terms and conditions for InterMiles

MyFamily+ Programme

Terms and Conditions for MyFamily+ Programme:

  • InterMiles members from the same family can pool the InterMiles by participating in MyFamily+ programme.
  • Head of Family (HOF) or Member of Family (MOF) cannot merge any other InterMiles membership account with their account that is a part of the MyFamily+ association.
  • MyFamily+ programme is applicable only for InterMiles members residing in India only.
  • Participation in MyFamily+ Programme is an online process available on website, upon choosing country as “India” Only.
  • An InterMiles member initiating to open MyFamily+ account will be Head of the Family. The Head of the Family can invite minimum 1 and maximum 7 immediate family members having 1st degree of separation to participate in MyFamily+ account.
  • The eligible members of the family (with respect to the Head of the Family) are: Parents, Spouse and Children.
  • Head of the Family is required to be a minimum of 18 years of age.
  • The invited members of the family must be in the age group of 2 years and above.
  • The Head of the Family and members of the family must be existing InterMiles members, otherwise they must first become InterMiles members following which they can start or be invited into a MyFamily+ programme (as the case may be).
  • Once a InterMiles member initiates to open MyFamily+ account and becomes Head of the Family, he/she always remains in the role of the Head of the Family and cannot join any other MyFamily+ account either as a head or as a Member of the Family.
  • Kids between age group of 2 to 11 years can be enrolled as kids with the “Enrol Kids” feature by the parent/guardian to be able to accrue InterMiles for the travel taken by those kids. Enrollment of kids in to InterMiles programme enables HOF to invite kids to join MyFamily+ programme*
  • *Kids enrollment feature terms & conditions apply.
  • The Member of the Family can initiate the linking process to MyFamily+ account by providing their consent to the invite. In case of kids, the invite will be accepted by the associated parent/guardian.
  • By accepting the invitation and clearing the verification process the invited Family Member/s will authorize the Head of the Family to have access to InterMiles in Member of the Family’s individual InterMiles account, to pool in InterMiles from their account to the MyFamily+ account anytime.
  • InterMiles reserve the right to audit the relationships claimed by any Head of the Family and may from time to time request documented proof of the relationships.
  • Only upon successful activation of MyFamily+ account, Head of the Family can start pooling in InterMiles from linked Members of the Family’s InterMiles accounts & avail benefits of MyFamily+ programme. MyFamily+ account can be activated only upon fulfilling 2 conditions:
  • “All” the invited Family Members must accept/reject the invitation.
  • “All” the Family Member/s (who accepted the invite), also must successfully clear the verification process.
  • MyFamily+ account activation is a chargeable activity. The charge for activation MyFamily+ account is one time activation fee only, applicable only to the Head of the Family. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • Head of the Family can opt for transfer OR purchase InterMiles option* if sufficient balance of InterMiles are not present in his/her individual InterMiles membership account for the activation of MyFamily+ account.
  • Head of the Family must adhere to minimum 1 and maximum limit of having 7 immediate Family Members while inviting members for a MyFamily+ account. Head of the Family can decide to continue with linking Members of the Family pre / post activation of MyFamily+ account. While linking members pre-activation of MyFamily+ account is a non-chargeable activity, linking members post activation of MyFamily+ account is a chargeable activity. The charge for linking members of the family post activation of MyFamily+ account is applicable only to the Head of the Family. Applicable charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • A member of the family may only be registered in respect of one MyFamily+ account. A Head of the Family can only be registered in respect of one MyFamily+ account.
  • Each Member of the Family including kids & Head of the Family, continues to remain as an individual InterMiles members for accruals / redemptions / transfers of InterMiles from their respective InterMiles membership accounts.
  • Member of the Family and Head of the Family will be able to accrue (and have credited to their own InterMiles membership accounts) InterMiles, and are responsible for attaining / maintaining respective Tier Status. In determining the Tier Status of a Head of the Family, no account will be taken of InterMiles and/or flight activity attributable to Member/s of the Family.
  • All InterMiles earned by a Members of the Family will be accumulated under respective membership accounts of the Members of the Family. However since the MyFamily+ account is associated with InterMiles account of the Head of the Family, all InterMiles earned by the Head of the Family will be automatically accumulated under a common platter of InterMiles earned & pooled by Head of the Family.
  • MyFamily+ account will be associated with individual InterMiles account of the Head of the Family, hence the Head of the Family maintains exclusive control of the MyFamily+ account and as such controls all redemptions made through the MyFamily+ account. InterMiles is not obliged to honor or act upon any request by a Member of the Family for redemption from MyFamily+ account.
  • The InterMiles member, who are enrolled as kids (member in age group of 2 to 11 years) turn 12, the parent/guardian must change the contact credentials of the kid’s InterMiles account upon receiving intimation from InterMiles. As only kids who turned 12 can redeem InterMiles with updated credentials.
  • A member enrolled as a kid turns 12, and is already member of MyFamily+ account, he/she continues to remain as Member of the Family.
  • Discontinuation with the participation of a MyFamily+ account can be initiated by the Head of the Family (for any linked Member of the Family) or the respective Member/s of the Family (for self) at any time by online delinking process on website. Delinking/getting delinked from MyFamily+ account is a chargeable activity. The individual InterMiles account of the initiator (Head of the Family / Member of the Family) of delinking process will be debited with the applicable charges. If parent/guardian initiates de-linking from MyFamily+ account for kids, who are members of the family, the delinking charges will be applicable to the respective kid’s InterMiles account. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • Discontinuation with the participation in a MyFamily+ programme can be initiated only by the Head of the Family at any time. The Head of the Family can discontinue participation in the programme by delinking all the members from MyFamily+ account through online delinking process on website. Delinking members from MyFamily+ account is a chargeable activity. The delinking charges will be applicable to the Head of the Family. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • The InterMiles pooled in MyFamily+ account will remain with the Head of the Family only and are not reversible or divisible on delinking of member of the family upon discontinuing the participation in MyFamily+ account OR discontinuing the participation in MyFamily+ programme due to death of HOF, however the pooled in InterMiles can be transferred at a cost.
  • The InterMiles accumulated by the exiting Member of the Family will remain with the respective InterMiles account of Member of the Family only.
  • InterMiles retain sole discretion to accept or reject any application for membership in to MyFamily+ account and to cancel any Member of the Family's request to be linked to MyFamily+ account in the event of breach of these Terms and Conditions.
  • In case of death of the Head of Family (HOF), the InterMiles Service Center needs to be informed. The existing process of producing death certificate, information of legal heir through affidavit and redemption rights given to legal heir, will be applicable to the InterMiles membership accounts associated with MyFamily+ Programme. InterMiles Service Centre staff will initiate delinking of all the members associated with the MyFamily+ account. The members of the MyFamily+ account will receive an email, informing them of the delinking, so that they can be part of other MyFamily+ account – if required. Delinking deceased member from MyFamily+ account is a Non chargeable activity. Upon verification of documents pertaining to the legal heir, the access to the pool of InterMiles in Head of the Family’s account is enabled to the member, who has been identified as legal heir for utilizing (Redeeming/Transferring) those InterMiles from respective MyFamily+ account*
  • In case of death of the Member of Family (MOF), the InterMiles Service Center needs to be informed. The existing process of producing death certificate, information of legal heir through affidavit and redemption rights given to legal heir, will be applicable to the InterMiles membership accounts associated with MyFamily+ Programme. The JPSC staff will identify if the deceased member is associated with any MyFamily+ account. InterMiles Service Centre staff will initiate delinking of all the members associated with the MyFamily+ account* Delinking deceased member from MyFamily+ account is a Non chargeable activity.

*InterMiles Programme terms & conditions apply.

General Information:

  • While compiling this information, InterMiles has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by InterMiles without notice.